Tacoma Subaru

Great Sales Experience Thank You Pete and Thank You Brian. After visits to other Subaru stores and a few back and forth emails. I felt comfortable enough to Visit Tacoma Sub Thank You Pete and Thank You Brian. After visits to other Subaru stores and a few back and forth emails. I felt comfortable enough to Visit Tacoma Subaru Pete was extremely professional and knowledgeable. I was introduced to Brian the Sales Manager who explained the details of my loan and other questions I had. Thank You for the easy process and your commitment to your Subaru product. I'll definitely be back and will always refer Not only Tacoma Subaru but Pete and Brian to everyone and anyone looking for a comfortable car buying experience. BTW. I love my Forester.!! More

Terrible Customer Service Bought a 2016 Jeep from Tacoma Subaru about a 3 months ago. While purchasing the vehicle I dealt with about 4-5 different individuals. Which started m Bought a 2016 Jeep from Tacoma Subaru about a 3 months ago. While purchasing the vehicle I dealt with about 4-5 different individuals. Which started my terrible experience with this dealership. While negotiating with individuals I was told that I would receive 2 keys to my vehicle upon purchase... this did not happen. After buying the car I asked why I was only getting one key and i was told that they must have the key at another dealership and that they would get back to me. A week later no word? So I call and am put on hold for 15 minutes then am told my salesman would get back to me. I wait another week, and still no word. This back and forth for another week. I finally get in contact with the salesman and he tell me that he doesn't have a key for me and I should just go buy a new one for around what he says is $80-$90. Mind this is a electric key, with remote start. The next day I am driving my car and the engine light goes off. At this point I am furious and call the GM of the dealership. He tells me there there is nothing he can do for me as "he doesn't know who told me they would get me a second key". Then he tells me they own a jeep dealer and he would try and get me a deal. Today I find out that deal is $290 they want me to pay for this key. THIS IS NOT HOW YOU TREAT CUSTOMERS. Poor customer service all around, terrible experience plain and simple. More

Outstanding Quick, pleasant, professional, timely. Each time I go to the dealership they treat me and my vehicle with respect. They take care of what needs to b Quick, pleasant, professional, timely. Each time I go to the dealership they treat me and my vehicle with respect. They take care of what needs to be done very quickly, in the timeframe given or faster and I am on my way. There is no heavy sales pitch for more sales or other services and I like that. They don't make fun of the fact that I treat my car as something special, so they carry it over into how they treat Sweet Pea too. More

Oil change, tire rotation On-line appointment scheduling. Good price for oil and filter change and tire rotation. Thirty minutes for service, which is very good for service at On-line appointment scheduling. Good price for oil and filter change and tire rotation. Thirty minutes for service, which is very good for service at the dealership. More

Excellent! I take my 18 year old subaru to them for regular work. yesterday a piece was hanging underneath the car (some pan, I don't know cars). they fixed it I take my 18 year old subaru to them for regular work. yesterday a piece was hanging underneath the car (some pan, I don't know cars). they fixed it, replaced a brake light that was out and washed it -- for under $10. :-) I was so grateful! great help - as usual. and car running nicely. with nothing hanging off! More

Exceeded expectations Tacoma Subaru met or beat their time and cost estimates on every part of the job. I'm very pleased with their performance. They even provided a free Tacoma Subaru met or beat their time and cost estimates on every part of the job. I'm very pleased with their performance. They even provided a free loaner car. More

Fast, Friendly,Experienced. Every time I have been in for a service no matter who I talk to they always have answered all my question with friendly great advice with out trying t Every time I have been in for a service no matter who I talk to they always have answered all my question with friendly great advice with out trying to push me into spending money I don't need to. More

Got a point inspection and oil change Service was great and done in a timely manner. They offered me all of the information I needed and insured everything that was done was updated in my Service was great and done in a timely manner. They offered me all of the information I needed and insured everything that was done was updated in my account and covered by warranty More

Car repair Subaru took care of my knocking problem for the second time. Cory was very gracious and apologetic about not correcting the problem the first time. I Subaru took care of my knocking problem for the second time. Cory was very gracious and apologetic about not correcting the problem the first time. I believe if the mechanic took the car out for a test drive he would have known the problem still exist. Cory was more or less a liaison between customers and skill mechanic. More

Fantastic Experience!! Our salesperson, Rickie King, made all the difference in our experience. He was very patient with us during every phase of our purchase. His expert kn Our salesperson, Rickie King, made all the difference in our experience. He was very patient with us during every phase of our purchase. His expert knowledge answered all our questions. And he has a wonderful personality as well. More