Tacoma Subaru

Will be a recurrent customer Friendly staff, communicative, nice lobby with goodies! This place has serviced my 2011 Subaru STI since I bought it from them and have not disappoi Friendly staff, communicative, nice lobby with goodies! This place has serviced my 2011 Subaru STI since I bought it from them and have not disappointed. More

Great salesman, Steve Goodrich Was a good experience, Steve Goodrich was very knowledgeable and answered all questions. We had a great experience during the leasing process. We Was a good experience, Steve Goodrich was very knowledgeable and answered all questions. We had a great experience during the leasing process. We love our 2019 Impreza Premuim 5 door car. More

Great Experience I had a great experience at Tacoma Subaru! Very friendly staff that made the car purchase a breeze. I never felt unnecessary pressure to purchase and I had a great experience at Tacoma Subaru! Very friendly staff that made the car purchase a breeze. I never felt unnecessary pressure to purchase and felt like I was getting fair and accurate information about the entire process. I would highly recommend purchasing your vehicles here - definitely ask to work with Warren and Reese! More

Amazing service I went in to Tacoma Subaru and received amazing service! Tyler was so helpful and made sure we were greatly taken care of! He even introduced us to lo I went in to Tacoma Subaru and received amazing service! Tyler was so helpful and made sure we were greatly taken care of! He even introduced us to lots of other Subaru employees that we could run into in the future! I’m very pleased with the Subaru I got and will definitely go to them again (: More

Quick and Painless I contacted this dealership with the numbers I received from another Subaru dealer on a Friday afternoon. On Saturday they let me know that they coul I contacted this dealership with the numbers I received from another Subaru dealer on a Friday afternoon. On Saturday they let me know that they could meet and beat the deal I was given, it was just a matter of going there. The other dealership was right in my town but I made the thirty minute drive in hopes that they would make good with their word and they did that and more. We showed up at 10:30am on Sunday, test drove the vehicle, came in 1k less than the other dealership with a better package! We signed our paperwork and were out of there at 12:45. This was by far the least painful car buying process we have gone through and we’ve done quite a bit of car buying in the past 14 years. If we are ever in the market for a Subaru again (we are definitely Subaru lovers) we will make our way to Tacoma Subaru. More

Negative. Yelled at because I didn't want an add on Chris from sales yelled at me because I didn't want to pay 300$ for a fancy mirror to open a garage I don't have. He also lied about a credit check. I Chris from sales yelled at me because I didn't want to pay 300$ for a fancy mirror to open a garage I don't have. He also lied about a credit check. I was buying my car outright and was not using a loan. He lied and said they would not check my credit. I found out he did after I got a letter in the mail few weeks later. More

Would do it again in a second! The crew here brings an outstanding level of customer service. This was my first time buying a car by myself and they made me feel comfortable from th The crew here brings an outstanding level of customer service. This was my first time buying a car by myself and they made me feel comfortable from the very start. They were never pushy and were always as transparent as possible. As a young woman shopping for cars alone, I experienced many difficult and sexist sales people at other dealerships and it made me not want to move forward with buying a car. My experience at Tacoma Subaru was entirely different, everyone I came into contact with treated me respectfully and made me feel like they were on my side. They really have your best interests at heart and want to see you in the right car, for a budget that you feel comfortable with. Thanks team for helping me make this important decision! More

Horrible experience The absolute worst car buying experience you could possibly imagine. My husband and I bought a brand 2015 Legacy because we needed the extra space for The absolute worst car buying experience you could possibly imagine. My husband and I bought a brand 2015 Legacy because we needed the extra space for our growing family. We did our research, went in with our loan already dialed in - signed papers...they bring us our brand new car...and there's body damage..obvious, noticeable in the dark body damage. Which they did not disclose at signing. They did fix it... after having it for a week. Only to have the air bag module go out a week later. They told me they would not be able to get us in until the following week despite their open door policy. I called Subaru of America and they had old me to take it in. So we took it back and lost our car for another week. So a week later they called to have us come get the car. We sign for it only to discover the back up camera, audio, main computer system was not working. So we leave it for another week. So, at this point we've had possession our brand new car approximately 21 days since we got it. Even Subaru of America said this is not how they do business or how any new car buying experience should ever go. So I go into the dealership to "talk numbers" and they tell me I'll have to pay 4K to trade my car for the exact same model. At this point I've only had my car since February 25th and I'm already just about meeting lemon law requirements. The craziest part is, whenever I bring any of this up they act like I'm ridiculous and my expectations are unrealistic. But tell me. Would anyone else buy a BRAND NEW car and be okay with any of this? I'm young, but people generally guy 26 thousand dollar brand new cars because they don't want issues from day one. Subaru of America offered me their Gold warranty package and paid for the time I was without my car. They are the only reason why I would stand by Subaru - but never, ever, ever buy a car from this location. They're not honest and once you sign the papers they're only out for themselves. We found damage to the clear coat after one of the times we went in and they didn't apologize or even mention anything or try to fix it before we got there. In fact he didn't even say a word when we mentioned it- he silently snatched the keys from my husband got in our car and took off. My husband went in to talk to someone because he had no idea what was going on only to fix out the guy was having it buffed... could he not have mentioned that rather than being rude? So we leave and now I'm about to scrub the ceiling in the car because there is grease all of the visor - but who knows what'll happen if we ask them for anything at this point. I'll be driving out to Puyallup from now on, which is unfortunate but I don't trust Tacoma Subaru with our car anymore. More

Slimy sales tactics one who will continue to buy Subaru's, this deal was a sure thing for them, if they had just had some common decency. Instead, they lied to my face, t one who will continue to buy Subaru's, this deal was a sure thing for them, if they had just had some common decency. Instead, they lied to my face, telling me I could do paperwork on a car to "hold" it contingent on seeing the car. When the car came in, I came to check it out, and it was not as described. This 3 year old car had damages from a dog all over the interior, scratches all over the rear interior, what appeared to be burns in the backseat, and a large scratch on the rear bumper. I let the salesman, Kris VanBuren, know that I was not happy with the condition of the car, and he told me the price was fair, but they could fix the bumper. I told him I wasn't going to buy it, and he tossed the paperwork on the desk and told me I had already bought it. This is after he, another salesman, Erik, and the finance person, Jordan, had all told me the day before that everything was contingent on me seeing the car. I told him I absolutely was not buying the car and he stormed out. My husband asked to speak to the sales manager, because we were upset about how we were treated and concerned that they would try to turn in paperwork on a car that we did not want. The sales manager, Brian Taylor (he refused to tell us his name or give us his card, but luckily his photo and name was easy to find on their website), came out to talk to us. He immediately was on the defensive and tried to tell us we had already purchased the car. I told him 3 of his people had told me multiple times that the deal was contingent on seeing the car and asked whether they were all going to lie about this. He began throwing paperwork out on the desk and asking me to show him where it said it was contingent, then proceeded to act like my husband and I were inappropriately angry about the situation and again threatened to turn in finance paperwork on a car we did not want to the bank. We asked him to provide us with the paperwork back and he refused. We asked him to write something up stating that we did not take the car, he refused. We asked him for his name and card, he refused and asked us to leave the store. I spent the rest of the evening extremely concerned that their slimy tactics were going to result in issues with my perfect credit. I was on the phone with my bank and the finance company immediately the following morning asking them to lock up my accounts and credit. The kicker for me is that they knew I was qualified to buy a much more expensive car than the one I was looking at, and I may have if they had shown some common decency. The first car Kris showed me was more, and I told him I would keep it in mind if I didn't like the lower priced one. Why in the world wouldn't he just show some decency and make more commission on the higher priced car? Their behavior was completely bizarre. I bought a new Subaru from Rairdon's in Auburn and had an excellent experience. Save yourself the headache and stay away from Tacoma Subaru. Go somewhere else for piece of mind. More

Purchased my brand new car! Hands down the best team and the best dealership!!! Came in on a whim and within a few hours I was/am the proud owner of a Subaru. Pete and Brian Hands down the best team and the best dealership!!! Came in on a whim and within a few hours I was/am the proud owner of a Subaru. Pete and Brian are so awesome and knowledgeable.  Never felt pressured whatsoever; they were able to answer all my questions and they were super nice and friendly. I came in on a Saturday afternoon and while they were busy, I was never made to feel rushed. Beyond grateful and happy!!! I've been back since my purchase, and AS ALWAYS, greeted by welcoming helpful staff. More