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Tacoma Subaru

Tacoma, WA

4.3
211 Reviews

3838 South Tacoma Way

Tacoma, WA

98409

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Showing 211 reviews

September 08, 2021

I have to make clear that Lisa Campbell is a true asset to Tacoma Subaru. She’s the most helpful, friendliest person I’ve come across in a long time, and she even saved me money on my service that I had no More

by Jason C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Campbell
Sep 09, 2021 -

Tacoma Subaru responded

Hello Jason, thank you for taking the time to leave us this amazing review. We really appreciate you taking the time to give us some feedback on your recent experience working with Lisa Campbell. Our team at Tacoma Subaru is excited to hear that you were impressed with our staff and services. We’re looking forward to seeing you again soon for another five star experience! - Sara (in customer service)

September 06, 2021

In and out quick service of my 2019 Crosstrek Subaru. My wait time was minimal . And setting up appointment online was super easy and great More

by marioad86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Sep 07, 2021 -

Tacoma Subaru responded

Hi Mario, thank you for taking the time to leave us a positive review. We really appreciate you taking the time to give us some feedback on your recent maintenance on your Subaru Crosstrek. Our team at Tacoma Subaru is happy to hear that you were impressed with our staff and services. We’re looking forward to seeing you again soon for another outstanding visit receiving the customer service deserved! - Sara(in customer service)

August 29, 2021

Fast and efficient, not complaints! My only complaint is that this seems a bit pricey for an oil change. More

by chadagehring
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Campbell
Aug 30, 2021 -

Tacoma Subaru responded

Hi Chad, thank you for the great five star review and your feedback. We at Tacoma Subaru are beyond excited to know that your experience having your Subaru Forester, was just what you needed. We look forward to your next oil change! Thank you. - Sara (in customer service)

June 19, 2021

The sales person ( Sara) was very helpful and friendly. She took the time to show and explain the upgraded features of the car we were interested in. More

by Yellowchevy67
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sara, Joel Bowlin
Jun 21, 2021 -

Tacoma Subaru responded

Hi, thank you for your great review and choosing Tacoma Subaru! We’re happy to hear that you had a great experience working with Sera Brunner. We hope you love your new vehicle and look forward to seeing you again soon. Don’t forget you get free car washes for life at Tacoma Subaru! We look forward to setting up your first oil change. Thank you for using our Express Store on our website. - Sara (in customer service)

June 03, 2021

Im one state over with cash and they said they will not sell to idaho??? I said i could come there and she said no.. i really would like to ask the owner if they like turning people down with cash in hand. More

by sheri_krum
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joel Bowlin
Jun 03, 2021 -

Tacoma Subaru responded

Hi Sheri, although we wish your experience had been a positive one, we appreciate your feedback. We genuinely strive to provide our customers with professional and personable sales experiences, but it appears that you didn't experience this. I’m passing this along to the management team at Tacoma Subaru and someone will be in contact with you soon. - Sara (in customer service)

February 27, 2021

Friendly staff especially Todd (salesperson) and Kelly (Finance). I walked out of another dealership closer to home and drove to Tacoma. I am happy that I did! I bought a Limited Subaru Ascent. Lots of be More

by n2sun04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Stevenson and Kelly in finance
Mar 01, 2021 -

Tacoma Subaru responded

Hi n2sun04, thank you for your fantastic review! We’re happy to hear that you love your Subaru Ascent Limited and had a great experience with Todd and Kelly. We look forward to seeing you again soon at Tacoma Subaru, and supplying you another outstanding visit! - Sara (in customer service)

February 18, 2021

Excellent dealership. Really helpful and knowledgeable about their cars and services. Friendly staff, clean environment and easy to find location. I highly recommend Tacoma Subaru. More

by lakeshore55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Warren Haynes and Kelly Titus
Feb 19, 2021 -

Tacoma Subaru responded

Hi, thank you for taking the time to leave Tacoma Subaru a positive review. We really appreciate you taking the time to give us some feedback. Our team is so happy to hear that you were impressed with our staff and services. We’re looking forward to seeing you again soon! - Sara (in customer service)

November 12, 2020

I recently bought a new Subaru and Warren Haynes made the experience exceptionally pleasant. He is very professional, knowledgeable and committed to what he does and how he does it. More

by jillfiwa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Warren Haynes
Nov 12, 2020 -

Tacoma Subaru responded

Hi Jill, thank you for taking the time to let our Tacoma Subaru Store know that you had a superb experience. We love knowing that your experience was perfect with Warren Haynes! We look forward to your next visit, and supplying you another outstanding visit. Thank you- Sara (in customer service)

October 24, 2020

Update: I made a quick and harsh judgement in a past version of this review. I had requested an online quote on a model/color/package that I wanted. I then received the quote via email at a price that I More

by ajrovang@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brea Miller, Tyler Nye, Keith Hall
Oct 26, 2020 -

Tacoma Subaru responded

Although we wish your experience had been a positive one, we appreciate your feedback. I’m passing this along to the management team at Tacoma Subaru and someone will be in contact with you soon. - Sara (in customer service)

Oct 26, 2020 -

ajrovang@gmail.com responded

Thank you, Sara!

Oct 27, 2020 -

Tacoma Subaru responded

Thank you for taking the time to provide us your feedback, and update your review. We are very happy to hear all was cleared up and resolved. Welcome to the Bruce Titus Automotive Group Family!- Sara (in customer service)

October 14, 2020

Excellent service Matt and the dealership team exceeded my expectations at all levels they were friendly, respectful on time and pricing was just as promised More

by Mlaughlin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt G
Oct 16, 2020 -

Tacoma Subaru responded

Thank you so much for choosing Tacoma Subaru. We’re excited to hear that you had such a great experience with our service team. We are here to help our clients every step of the way and we're happy to hear that this dedication shows. Thanks again and drive safe! - Sara (in customer service)

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