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Tacoma Subaru

Tacoma, WA

4.3
213 Reviews

3838 South Tacoma Way

Tacoma, WA

98409

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Showing 213 reviews

November 05, 2021

Subaru Sera was an outstanding sales person; she is knowledgeable, polite, and prompt. Her follow-up skills are superb! She put my wife and I in the exact car that we requested. Tacoma Subaru has a More

by Baruch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sera
Nov 05, 2021 -

Tacoma Subaru responded

Hello, thank you for your amazing review and choosing Tacoma Subaru! We’re happy to hear that you had a great experience working with Sera Brunner. We hope you love your new car and we look forward to seeing you again soon for your first oil change. Don’t forget you get free car washes for life at Tacoma Subaru! - Sara (in customer service)

November 04, 2021

Colton Cornish was very friendly and personable, he explained all of the service items/recommendations clearly and gave a clear time frame for when the service would be completed. More

by deleonmchristian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colton Cornish
Nov 04, 2021 -

Tacoma Subaru responded

Hello, thank you for taking the time to leave us a positive review. We really appreciate you taking the time to give us some feedback on your recent visit to our Service Department. Our team at Tacoma Subaru is beyond happy to hear that you were impressed with Colton Cornish, your Service Advisor. We’re looking forward to seeing you again soon for your next oil change! - Sara (in customer service)

November 03, 2021

Matt did a wonderful job pointing out all that going to be done for oil change service. It amazing how fast I was in and out out and the car wash washed. Lucky me. More

by bbaker5135
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt in express service
Nov 04, 2021 -

Tacoma Subaru responded

Hello, thank you so much for choosing Tacoma Subaru for your oil change. We’re excited to hear that you had such a great experience with Matt Grundhoffer. We are here to help our clients every step of the way and we're happy to hear that this dedication shows. Thanks again and drive safe! - Sara (in customer service)

October 23, 2021

Matt was awesome. He explained everything that was checked along with changing the oil. Said it could take an hour and a half or so because they were really busy. The car was ready to go in about 45 m More

by Gigharborenfields
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Grundhoffe
Oct 25, 2021 -

Tacoma Subaru responded

Hi, thank you for taking the time to leave us a super positive review. We really appreciate you taking the time to give us some feedback on your recent service visit to our Tacoma Subaru Store. Our team is beyond happy to hear that you were impressed with Matt Grundhoffe and our services. We’re looking forward to seeing you again soon! - Sara (in customer service)

October 20, 2021

Jenna and team worked on my car recently. I really appreciate her calling me to tell me they had my car and when they would get to it. She gave me periodic updates on the status of the work. She answe More

by travisjacobs208
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna- Service
Oct 21, 2021 -

Tacoma Subaru responded

Hi Travis, thank you for taking the time to let us know of your great experience. We at Tacoma Subaru are so happy to know that your visit working with Jenna Nyren was transparent, quick and easy. We are beyond happy to know that your visit to our Service Center continues to earn your positive scores. Thank you and drive safe. Thank you - Sara (in customer service)

October 14, 2021

As usual they were right on time and completed the service earlier than they dais they would. Always very courteous and concerned about your needs. More

by Jadzs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Bowlin
Oct 14, 2021 -

Tacoma Subaru responded

Hello, thank you for the great five star review. We at Tacoma Subaru appreciate you not only for your feedback, though also for your continued efforts in being one of our great valued customers. We are so happy to hear that our visit was all that you needed it to be. We look forward to your next visit. Thank you - Sara (in customer service)

October 13, 2021

Quick and easy process for teaching my daughter the process how to get it done More

by rangerward23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Bowlin
Oct 14, 2021 -

Tacoma Subaru responded

Hello, thank you for the great five star review. We at Tacoma Subaru are super excited to know that your experience with our staff, was just what you needed for you and your daughter. We look forward to your next oil change! Thank you. - Sara (in customer service)

September 20, 2021

My scheduled maintenance visit was flawless! Colton is always courteous, helpful and friendly. I would recommend Tacoma Subaru for your service needs! More

by kmletellier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colton
Sep 20, 2021 -

Tacoma Subaru responded

Hello, thank you for taking the time to leave us your amazing review. We really appreciate you taking the time to give us some feedback on your recent service. Our team at Tacoma Subaru is happy to hear that you were impressed with Colton Cornish, your Service Advisor and our services. We’re looking forward to seeing you again soon for your next oil change! Thank you. - Sara (in customer service)

September 17, 2021

Paid cash for a used car. Chris in financing was not honest about add on costs and we paid almost a 1000 dollars extra for add on costs that were not explained as 'optional.' We definitely felt cheated More

by Michael
Price
Recommend Dealer
No
Employees Worked With
Chris - Finance
Sep 17, 2021 -

Michael responded

Chris, Finance Tacoma Subaru - thanks for your nasty, cocky response to our inquiry.

Sep 17, 2021 -

Tacoma Subaru responded

Hi Michael, thank you for your feedback. We will be forwarding your feedback to our Management team at Tacoma Subaru, and someone will be contacting you shortly. Thank you - Sara (in customer service)

September 13, 2021

I have always felt respected and taken care of by the service department at Tacoma Subaru. I have never felt bamboozled or that they were dishonest regarding any service or maintenance needed. I cannot s More

by 360blueberry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mason
Sep 13, 2021 -

Tacoma Subaru responded

Hello, thank you for the fabulous five star review. We at Tacoma Subaru are extremely excited to know that your experience having your vehicle serviced, was just what you needed. We look forward to your next oil change! Thank you and drive safe. - Sara (in customer service)

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