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Tacoma Subaru

Tacoma, WA

Overview
Reviews
Vehicles
4.4
208 Reviews
Call Dealership (253) 473-6200

3838 South Tacoma Way

Tacoma, WA

98409

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Showing 208 reviews

November 30, 2021

I was pleasantly surprised with the entire experience. Todd was professional, helpful and followed up a few days after purchasing to ensure I was satisfied. More

by Patwenliz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd
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Dec 02, 2021 -

Tacoma Subaru responded

Hi Pat, thank you for taking the time to provide our Tacoma Subaru Store your great feedback. We are beyond happy to hear that you were provided not only the ideal hassle free environment that we love to supply. Though we are also simply ecstatic to hear the great customer service you are receiving after the purchase from Todd Stevenson. Thank you for using our Express Store on our website. Thank you and drive safe. - Sara (in customer service)

November 30, 2021

They are always friendly and efficient. I like that the dealership is close to my house. More

by bhazen22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Bowlin
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Dec 02, 2021 -

Tacoma Subaru responded

Thank you so much for choosing Tacoma Subaru for the oil change and maintenance on your Subaru Forester! We’re excited to hear that you had such a great experience with our service team. We are here to help our clients every step of the way and we're happy to hear that this dedication shows. Thanks again and drive safe! - Sara (in customer service)

November 15, 2021

Excellent service. All my concerns we’re addressed and everything fixed just as I asked. More

by rd2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Bowlin
Report | Print
Nov 16, 2021 -

Tacoma Subaru responded

Hello, thank you for taking the time to leave us an amazing review. We really appreciate you taking the time to give us some feedback on your recent service visit. Our team at Tacoma Subaru is happy to hear that you were impressed with our staff and services. We’re looking forward to seeing you again soon for another outstanding visit! - Sara (in customer service)

November 11, 2021

Always quality and prompt service! Never a hassle to bring my kiddos in with me since they have the awesome kids room! More

by ariesgal23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Campbell
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Nov 11, 2021 -

Tacoma Subaru responded

Hello, thank you for the fantastic five star review. We at Tacoma Subaru are thrilled to know that your experience having your vehicle serviced, was just what you needed. We look forward to your next oil change! Thank you. - Sara (in customer service)

November 09, 2021

Friendly. Knowledgeable. Courteous. Great overall service and Mason was very professional. Highly recommend and the service deals are appreciated! More

by luisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mason
Report | Print
Nov 09, 2021 -

Tacoma Subaru responded

Hi Luisa, thank you for taking the time to leave us a great review. We really appreciate you taking the time to give us some feedback on your recent service visit. Our team at Tacoma Subaru is happy to hear that you were impressed with Mason Quinn, your Service Advisor. We’re looking forward to seeing you again soon! - Sara (in customer service)

November 05, 2021

Subaru Sera was an outstanding sales person; she is knowledgeable, polite, and prompt. Her follow-up skills are superb! She put my wife and I in the exact car that we requested. Tacoma Subaru has a More

by Baruch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sera
Report | Print
Nov 05, 2021 -

Tacoma Subaru responded

Hello, thank you for your amazing review and choosing Tacoma Subaru! We’re happy to hear that you had a great experience working with Sera Brunner. We hope you love your new car and we look forward to seeing you again soon for your first oil change. Don’t forget you get free car washes for life at Tacoma Subaru! - Sara (in customer service)

November 04, 2021

Colton Cornish was very friendly and personable, he explained all of the service items/recommendations clearly and gave a clear time frame for when the service would be completed. More

by deleonmchristian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colton Cornish
Report | Print
Nov 04, 2021 -

Tacoma Subaru responded

Hello, thank you for taking the time to leave us a positive review. We really appreciate you taking the time to give us some feedback on your recent visit to our Service Department. Our team at Tacoma Subaru is beyond happy to hear that you were impressed with Colton Cornish, your Service Advisor. We’re looking forward to seeing you again soon for your next oil change! - Sara (in customer service)

November 03, 2021

Matt did a wonderful job pointing out all that going to be done for oil change service. It amazing how fast I was in and out out and the car wash washed. Lucky me. More

by bbaker5135
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt in express service
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Nov 04, 2021 -

Tacoma Subaru responded

Hello, thank you so much for choosing Tacoma Subaru for your oil change. We’re excited to hear that you had such a great experience with Matt Grundhoffer. We are here to help our clients every step of the way and we're happy to hear that this dedication shows. Thanks again and drive safe! - Sara (in customer service)

October 23, 2021

Matt was awesome. He explained everything that was checked along with changing the oil. Said it could take an hour and a half or so because they were really busy. The car was ready to go in about 45 m More

by Gigharborenfields
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Grundhoffe
Report | Print
Oct 25, 2021 -

Tacoma Subaru responded

Hi, thank you for taking the time to leave us a super positive review. We really appreciate you taking the time to give us some feedback on your recent service visit to our Tacoma Subaru Store. Our team is beyond happy to hear that you were impressed with Matt Grundhoffe and our services. We’re looking forward to seeing you again soon! - Sara (in customer service)

October 20, 2021

Jenna and team worked on my car recently. I really appreciate her calling me to tell me they had my car and when they would get to it. She gave me periodic updates on the status of the work. She answe More

by travisjacobs208
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna- Service
Report | Print
Oct 21, 2021 -

Tacoma Subaru responded

Hi Travis, thank you for taking the time to let us know of your great experience. We at Tacoma Subaru are so happy to know that your visit working with Jenna Nyren was transparent, quick and easy. We are beyond happy to know that your visit to our Service Center continues to earn your positive scores. Thank you and drive safe. Thank you - Sara (in customer service)

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