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Tacoma Subaru

Tacoma, WA

Overview
Reviews
Vehicles
4.3
211 Reviews
Call Dealership (253) 473-6200

3838 South Tacoma Way

Tacoma, WA

98409

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Showing 211 reviews

January 13, 2022

I received an email to remind me that my Forester was due for service. I drove into the service department without an appointment and forgetting I had my Yorkshire terrier with me, I wasn’t sure if I could More

by KC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Campbell
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Jan 13, 2022 -

Tacoma Subaru responded

Hello KC, thank your for the outstanding feedback. We at Tacoma Subaru are beyond thrilled to hear that you received such exceptional service on your Subaru Forester, from Lisa Campbell your Service Advisor. We are so glad to hear that we were able to get you all taken care of, and supply your dog tons of love. We look forward to your next visit and supplying you another amazing experience. Thank you and drive safe. - Sara (in customer service)

January 11, 2022

Very responsive to my questions and keep well informed on the service requested and time would be ready More

by brockel
Recommend Dealer
Yes
Employees Worked With
Darrel Adams
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Jan 13, 2022 -

Tacoma Subaru responded

Hi Brockel, thank you for taking the time to leave us a super positive review. We really appreciate you taking the time to give us some feedback on your recent service for your Subaru Legacy. Our team at Tacoma Subaru is happy to hear that you were impressed with Darrel Adams, your Service Advisor.. We’re looking forward to setting up your next appointment! - Sara (in customer service

January 10, 2022

They saved me a procedure I thought I needed and fixed my problem on the spot at no charge. Also made up for unused but expired extended warranty fixes by not charging me for my service. Thanks More

by Jean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Express service personnel
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Jan 10, 2022 -

Tacoma Subaru responded

Hi Jean, thank you for your great feedback and five star review! We at Tacoma Subaru are ecstatic to hear that you received such great customer service through our Express Service Center, and that we were able to go above and beyond for you. We look forward to your next visit and supplying you another outstanding experience. Thank you - Sara (in customer service)

December 31, 2021

Great and timely service. They are super friendly and willing to help you out with any problems. More

by Lawlesscsr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis
Report | Print
Jan 03, 2022 -

Tacoma Subaru responded

Hello, thank you for taking the time to supply our Tacoma Subaru Store your great feedback. We strive for perfection, and love knowing that our hard work pays off with our customers leaving our stores having experience such great customer service. We look forward to your next visit. Thank you - Sara(in customer service)

December 29, 2021

Took my Subaru in for an oil change yesterday, Lisa my service advisor got my me right in and out within 45 minutes. She kept me informed of the of the progress. I really like how she went over the result More

by jwpolum
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa
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Dec 30, 2021 -

Tacoma Subaru responded

Hi, thank you for the outstanding five star review. We at Tacoma Subaru are excited to know that your experience having your vehicle serviced, was just what you needed while working with Lisa Campbell, your Service Advisor. We look forward to your next oil change! Thank you. - Sara (in customer service)

December 29, 2021

Best ever. All interactions were Friendly, professional, compassionate and concise. Travis is the best ever. Great job. I will be back. More

by icons.borough-02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis.
Report | Print
Dec 30, 2021 -

Tacoma Subaru responded

Hello, thank you for taking the time to leave us a great, and positive review. We really appreciate you taking the time to give us some feedback on your recent service visit. Our team at Tacoma Subaru is so happy to hear that you were impressed with Travis Torkelson, our Service Manager and our services. We’re looking forward to seeing you again soon! - Sara (in customer service)

December 23, 2021

I not only purchased my Subaru here but I have used the service dept many times. Everyone is attentive and goes the extra mile. Extra Kudos for Kyle my Service Advisor! More

by Emarieredd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
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Dec 27, 2021 -

Tacoma Subaru responded

Hello, thank you for the truly amazing five star review. We at Tacoma Subaru appreciate you not only for your feedback, though also for your continued efforts in being one of our great valued customers. We look forward to your next visit and supplying you the outstanding experiences that we are known for.. Thank you and drive safe! - Sara (in customer service)

December 20, 2021

Now purchasing my 5th Subaru from this dealer! I won’t go to any other dealer. More

by scs735i
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
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Dec 20, 2021 -

Tacoma Subaru responded

Hello thank you for the fantastic five star review. We at Tacoma Subaru appreciate you not only for your feedback, though also for your continued efforts in being one of our great valued customers. We hope you love your new vehicle and cannot wait to see you for your first oil change. Thank you for using our Express Store on our website. Thank you - Sara (in customer service)

December 17, 2021

I have only used this dealers service department, no others. They are Fast, friendly, efficient and do good work. More

by Oldfte
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Grundhoffe
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Dec 17, 2021 -

Tacoma Subaru responded

Hi, thank you for the fabulous five star review. We at Tacoma Subaru appreciate you not only for your feedback, though also for your continued efforts in being one of our great valued customers. We look forward to your next visit and supplying you another outstanding experience. Thank you - Sara (in customer service)

December 14, 2021

I received very efficient and quality help, I was told everything about my car I needed to know. More

by Sannetunney
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Bowlin
Report | Print
Dec 16, 2021 -

Tacoma Subaru responded

Hello, thank you for taking the time to leave us a great, positive review. We really appreciate you taking the time to give us some feedback on your recent maintenance on your Subaru Outback. Our team at Tacoma Subaru is happy to hear that you were impressed with Lisa Campbell, your Service Advisor. We’re looking forward to seeing you again soon! - Sara (in customer service)

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