Tacoma Subaru

This Subaru dealership has greatly improved its maintenance program. I had issues in the past with less than good service, from the service writer to the technician that performed my car clutch rep maintenance program. I had issues in the past with less than good service, from the service writer to the technician that performed my car clutch replacement. I have to give high marks to this team and its update maintenance program. The service writer was courteous and respectful. When my car was brought into the bay for repair (thermal control unit Replacement) the technician made a video of his Initial inspection and then Subaru provided me a link to watch the video. I greatly appreciated this little attention, which eased my apprehension about doing business with this dealership. Overall, I highly recommend bringing your Subaru to this dealership for your maintenance. More

There always geting serving done faster than they tell you I belive there doing a good job of servicing my crostreck. Nice waiting room excellent coffe and snacks you I belive there doing a good job of servicing my crostreck. Nice waiting room excellent coffe and snacks More

They had my vehicle for over a month to complete repairs. Total cost was $2,000. I've had it less than 24 hours and it's driving just as rough as when I brought it in. They didn't test drive it at all before Total cost was $2,000. I've had it less than 24 hours and it's driving just as rough as when I brought it in. They didn't test drive it at all before returning it to me? They're completely incompetent? They just scammed me for a substantial amount of money? Who can say. Take your car anywhere else but here. More

Tacoma Subaru Bruce Titus 2024. 09.16 First of I want to say that my wife and I bought our 2022 Subaru Outback from Tacoma Subaru and the buying experience was exceptional and th 09.16 First of I want to say that my wife and I bought our 2022 Subaru Outback from Tacoma Subaru and the buying experience was exceptional and the review I’m about to give is long overdue as it happened months ago. Moved 4 hours away shortly thereafter and our brakes were grinding after a year and a half use. We drive over the pass regularly for work so this needed attention. We went to McCurley Subaru nearer to us and they told us our brakes were ground down to the metal, Pads were at 1, and not only did all pads need replacing but the rotors needed replacing as well and it’d cost us $1500. We opted out and it was my idea to call Tacoma Subaru for a second opinion. Patrick answered, we explained what McCurley told us and immediately he said that this shouldn’t be anywhere near happening so soon, although it’s possible but unlikely, AND… that it’d be covered under something called New Car Warranty with no cost to us. We dropped it off during one of our visits to the West Side and when all said and done the pads were still at an 8! There was nothing wrong with the Rotors either. This was both a huge relief but demoralizing that a dealership (McCurley) could: Miss a detail so crucial to the operation of the car, so potentially costly to us (Not recognizing the Warranty) when in fact it was covered under warranty. Patrick was fantastic to work with and mystified at the diagnosis given to us from the other dealer as would anyone and were we but respectfully didn’t speculate any assumed intentions. Our breaks worked wonderfully after and finally was without that grinding sound. Skip forward a few months and we just had our 30,000 mile tune up where the pads were still at an 8. Now Tacoma Subaru has this wonderful and informative Video walkthrough process showing and explaining what was checked, worked and was left needed. They send this to us after the work is finished before we pick up the car. This takes the guesswork out of work being done with this Transparency Video. After what happened at McCurley Subaru a video like this really gives confidence back to the customer. The only extra that was needed was our Air Filter which looked like it had been laying out in a sandy wind storm for years so it was certainly needed living in a windy desert. The Shop is incredibly clean, all the staff are incredibly helpful and we will only take our Subaru’s to this shop even though it’s a 4 hour drive one way as it takes the Guesswork out of wether or not to Trust if our car is going to get the McCurley Subaru diagnosis or the transparent Tacoma Subaru full work through. I’m glad we bought our car at Tacoma Subaru and it was on our Reps last day before retiring. We weren’t aware of all the technology advancement while on the test drive so when he instructed us not to touch the gas pedal or the breaks at the Red Light… one could tell he was having fun watching us squirm with discomfort while trusting that we weren’t going to stop and crash into the car in front of us. It was a great experience and again, the staff here at Tacoma Subaru all have been great. Thank you Patrick, for saving us and giving us this long distance relationship with confidence! More

Great service from start to finish. Highly recommended! Second car we have purchased from this location! Highly recommended! Second car we have purchased from this location! More