Back

Swickard Volkswagen of Anchorage

Anchorage, AK

2.6
27 Reviews

6115 Old Seward Hwy

Anchorage, AK

99518

Directions

By Type

Showing 27 reviews

April 02, 2025

Dealers were very helpful and informative. I left very happy and satisfied with my new car. More

by jnf95
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles
April 01, 2025

shady. we dropped our car off on 3/30/25 with no issue besides a flat tire. needed to get tires that were ordered. got the car back with a check engine ligh More

by 22 Tiguan SEL R-Line
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brye Warner
March 29, 2025

Took the time to do the sale right. Helpful sales person. Bought the vehicle. I would go back again. More

by jon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon
Mar 31, 2025 -

Swickard Volkswagen of Anchorage responded

Jon, thank you for taking the time to review Volkswagen of Anchorage! It really means a lot to hear that you're happy. Enjoy the road in your new vehicle, and welcome to the Swickard family!

February 27, 2025

Excellent service! Set up loaner vehicle and came through so it didn’t interrupt my day. More

by bnarlock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dyann Stone
Feb 27, 2025 -

Swickard Volkswagen of Anchorage responded

Thank you for the excellent review! Our team at Volkswagen of Anchorage is always happy to accommodate your schedule and provide convenience.

February 02, 2025

Great experience. Little to no pressure, clean showroom and cars, pleasant staff. Less than two hours from walking on to the lot to driving away in a brand new car. More

by Alaskan Painter 88
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mierra Starr
Feb 03, 2025 -

Swickard Volkswagen of Anchorage responded

Thank you for sharing your experience with us at Volkswagen of Anchorage! We're delighted to hear that our team provided a pleasant and efficient car-buying process. We appreciate the recommendation and hope you're enjoying your new vehicle. Welcome to the Swickard family!

January 31, 2025

This review has a little bit added on it from when I bought my car in November. The buying experience was great here with Bill Garcia and Eric Goulet. Fast foward to Middle January I still had not recei More

by Machinegun Dan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Garcia and finance manager Erik Goulet
Feb 03, 2025 -

Swickard Volkswagen of Anchorage responded

Thank you for sharing your experience with us at Volkswagen of Anchorage! We're glad to hear that Bill and Eric provided outstanding service, especially in resolving the license plate mix-up. It's great to know our team went above and beyond for you. We appreciate your support!

January 22, 2025

The care and service of all the staff is amazing. They go above and beyond to make sure you walk out of there happy and with what you want! More

by christie.perez23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric
Jan 22, 2025 -

Swickard Volkswagen of Anchorage responded

Christie, we're delighted to hear that our team at Volkswagen of Anchorage went above and beyond for you! Thanks for sharing your experience with us.

December 15, 2024

Utter and completely horrible customer service. Took vehicle in to have studded tires removed, oil change and check engine light. Got a call back and was told that car needed a intake manifold ga More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager Quit
Dec 18, 2024 -

Swickard Volkswagen of Anchorage responded

Jim, I'm truly sorry to hear about your frustrating experience with our service. It sounds like we fell short in several areas, and I apologize for any inconvenience caused. We value your feedback and would appreciate the opportunity to discuss this further if you're open to it. Please feel free to reach out at your convenience. Thank you, Leadership Team - CustomerExperience@Swickard.com

December 12, 2024

Volkswagen of Anchorage used to be great, but since Swickard bought out Kendall it has gotten progressively worse. Service at Swickard is now so bad what used to be a scheduled visit a week or two in a More

by Matt Hemmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Multiple
Dec 14, 2024 -

Swickard Volkswagen of Anchorage responded

Matt, I'm truly sorry to hear about your frustrating experience with our service department. It sounds like we let you down multiple times, and I apologize for the inconvenience this has caused. We definitely want to make things right and ensure that your concerns are addressed properly, so I'm happy to hear that one of our Store Managers has cut through the red tape, located the proper part, and called you to set up an appointment next week to get you taken care of. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

November 22, 2024

I started my whole buying experience with finding the car I wanted online which happened to be at this dealership. I filled out all Necessary paperwork the night before. Apon arrival I was quickly greeted an More

by Machinegun Dan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Garcia and Erik with finance
Nov 22, 2024 -

Swickard Volkswagen of Anchorage responded

Thank you for sharing your positive experience with us at Volkswagen of Anchorage! We're delighted to hear that Bill and Erik made the process smooth and professional. Enjoy the road in your new vehicle, and welcome to the Swickard family!

1