Swickard Volkswagen of Anchorage

Our experience with Swickard Volkswagen Audi Porsche of Anchorage has been nothing short of a nightmare. The dishonesty and lack of professionalism displayed by the salesman and the dealership as a whole a Anchorage has been nothing short of a nightmare. The dishonesty and lack of professionalism displayed by the salesman and the dealership as a whole are alarming. From the very start, the purchase process was grueling, taking over six hours, despite us being the only customers there. Fast forward eight months, and the issues have only worsened. We had to fight tooth and nail just to get our first oil change, despite the dealership's promise to cover all servicing for the first year. They failed to deliver on their word, citing a lack of available technicians and refusing to cover charges for service elsewhere, leaving us stranded. Communication with the dealership is abysmal. Calls go unanswered, voicemails are ignored, and the only people who pick up the phone are from a call center with zero access to useful information. It’s clear that once they have your money, they are completely unwilling or unable to provide the service they promised. The salesman blatantly lied about gap coverage and assured us we would receive a loaner car anytime we needed service—yet another empty promise. We’ve been stonewalled at every turn, making it impossible to get even basic service. In summary, avoid this dealership at all costs. They’ll say anything to get your business, but once the deal is done, you’ll be left high and dry. They have no business operating if they can’t support what they sell. Save yourself the headache and take your business elsewhere. More

I'd understand If you don't want to read this whole review-- but please hear this, "Do not buy a car from these guys. They cannot service it." Swickard has had my car for 12 weeks. This started out review-- but please hear this, "Do not buy a car from these guys. They cannot service it." Swickard has had my car for 12 weeks. This started out as a 1 year inspection service that was supposed to take a couple hours. Now, 83 days later I still don't have the car. All explanations around the delay have centered around the unavailability technicians and services bays... and for a while because we ere waiting on parts for the car in front of me in the queue... think about that. The fact is they cannot service what they sell and will say literally anything to get to go away. Another fantastic feature of their service is that: 1. You will ask them to call you and let you know one way or another if they are done. 2. They will assure you they will call you at the given time. 3. They will not call. 4. If you call them they probably won't pick up so you leave a message asking them to call. 5.. They will not return that call. It's fantastic! Please understand that this is not happening solely to me. I have multiple fiends who are in similar boats with these guys. More

I love Volkswagen vehicles but I cannot accept the struggles that the Swickard Dealership appears to be having. It takes forever to get an appointment, calls aren't returned, service staff seem cluel struggles that the Swickard Dealership appears to be having. It takes forever to get an appointment, calls aren't returned, service staff seem clueless, when I'm told to come in for a "one hour" service and it takes 7-9 hours is not acceptable, and the place feels & looks like a "ghost town". Swickard needs to do something but the customer should not have to put up with where things currently are. More

Stopped going to Alaska Sales and Service 30 years ago because of total lack of customer service. I was hoping that things had changed with new ownership but it is actually worse now. Trying to get a new because of total lack of customer service. I was hoping that things had changed with new ownership but it is actually worse now. Trying to get a new RKE (Remote key less entry )transmitter and no one seems able to or wants to help. Live in the valley and may have to fly to Seattle just to get this replaced! More

My wife is 6 months pregnant and I made an appointment for her on December 11, 2023 for our 2023 ID4 that we purchased from Swickard. I made the appointment almost two weeks prior and when my wife arrive for her on December 11, 2023 for our 2023 ID4 that we purchased from Swickard. I made the appointment almost two weeks prior and when my wife arrived they acted like there was no appointment. When I spoke with them I also told them that she would need a shuttle to work and back from work as she is a teacher. We arranged the shuttle around 12:00pm that day with Jackson our service advisor and he said he arranged a shuttle for my wife and at 4:00 pm my wife sat there for 1 1/2 hours and no one came to pick her up and I kept calling Swickard and no one calls back. Very bad service. I wish we would not have bought the car from them. Treating people like that they don't deserve business they deserve to go bankrupt. More

Junk service. If they say there is no problem then by God there is no problem. Believe what we tell you, not what you see If they say there is no problem then by God there is no problem. Believe what we tell you, not what you see More

Service has been transformed into complete Garbage! Used this service exclusively for my passat until purchased by Swickard. No service at all and they are even rude with you for no reason. Would not r Used this service exclusively for my passat until purchased by Swickard. No service at all and they are even rude with you for no reason. Would not recommend anyone go here More

All sales and no service. Swickard is the worst dealer we've ever dealt with. Rude service people? Absolutely! Incompetent service department? Absolutely! Like the othe Swickard is the worst dealer we've ever dealt with. Rude service people? Absolutely! Incompetent service department? Absolutely! Like the other reviews say, take your car somewhere else. Your warranty means nothing at Swickard. More