Swickard Volkswagen of Anchorage

Took the time to do the sale right. Helpful sales person. Bought the vehicle. I would go back again. Helpful sales person. Bought the vehicle. I would go back again. More

Excellent service! Set up loaner vehicle and came through so it didn’t interrupt my day. Set up loaner vehicle and came through so it didn’t interrupt my day. More

Great experience. Little to no pressure, clean showroom and cars, pleasant staff. Less than two hours from walking on to the lot to driving away in a brand new car. Little to no pressure, clean showroom and cars, pleasant staff. Less than two hours from walking on to the lot to driving away in a brand new car. Only one single fine print gotcha item added on to final sale but overall terrific expertise. Would highly recommend buying here to freinds, family and even strangers. More

This review has a little bit added on it from when I bought my car in November. The buying experience was great here with Bill Garcia and Eric Goulet. Fast foward to Middle January I still had not recei bought my car in November. The buying experience was great here with Bill Garcia and Eric Goulet. Fast foward to Middle January I still had not received my license plate. I was able to get ahold of both of them and were able to check on the current status of them. There was a mixup as I requested my purple heart plates. I went down the following day to pick up the plates in which were only the regular plates not the ones I had requested. I talked to finance manager Goulet, and he said, "Go to the dmv. Have them switch out the plates, take a picture of the recipe, and I will reimburse you with my own money. Eric was true to his word as he did reimburse me. In today's world, not many people stay true to either word. I really commend him for this! Service thust far has been outstanding! Again, Eric has been on top of it, answering any and all questions I have had. 5 stars More

The care and service of all the staff is amazing. They go above and beyond to make sure you walk out of there happy and with what you want! They go above and beyond to make sure you walk out of there happy and with what you want! More

Utter and completely horrible customer service. Took vehicle in to have studded tires removed, oil change and check engine light. Got a call back and was told that car needed a intake manifold ga Took vehicle in to have studded tires removed, oil change and check engine light. Got a call back and was told that car needed a intake manifold gasket. I approved the repair and waited. When I finally got a call back I had to have them put the studded tires back on the car. Car sounded horrible and battery was dead and key faub did not work. They took car back to fix faub. Took them another couple of weeks. Then they tried to charge me for fixing the faub. Car still does not sound right. I took it back they kept it for a week and told me that it was fine and charged me an additional $250, on top of the $2,000 I had already paid. I am going to take it to a independent shop for a second opinion. I have owned six VW's in the past and swore I would always own one. Just bought a new Subaru More

Volkswagen of Anchorage used to be great, but since Swickard bought out Kendall it has gotten progressively worse. Service at Swickard is now so bad what used to be a scheduled visit a week or two in a Swickard bought out Kendall it has gotten progressively worse. Service at Swickard is now so bad what used to be a scheduled visit a week or two in advance is now 3-4 months out. And, it’s any kind of appointment for service from a simple oil change, manufacturer required servicing, to time sensitive issues like your car making noise, or a light came on and your is still under warranty - it’ll be 3-4 months. And, when you do schedule it and take it in at 7am, then you follow up in the evening to check on the status, they haven’t even looked at it! What’s the point of scheduling then?! I can saw without a doubt Swickard has the worst customer service of any company I’ve ever dealt with. In my case I have a bumper to bumper warranty covered by VW for 72k miles, and the leather on the drivers seat started to crack at 60k miles so I wanted to get it replaced before the warranty expired. I have taken my vehicle in on 3 separate occasions, twice scheduled months in advance, and the last time I drove in at 7am because on the previous occasions they didn’t look at it by the end of the day and I needed my car. On the last occasions I waited at Swickard for 5 hours to verify they have looked at the seat, make sure it was going to be covered (it was) and that the part was ordered. I also called the next day to confirm the part was ordered, I was told it was and that they would call me when it comes in. 3 months later I hadn’t heard anything, so I followed up, turns out the part wasn’t ordered, and now my vehicle is out of warranty - xxx. The service person was nice, and went to bat for me and escalated to the manager, explained the situation, and said the part was ordered and they would call me when it comes in so we could schedule install. Again, 3 months later I haven’t heard anything back so I followed up, and turns out they haven’t ordered it and I’m back to where I was with a now out of warranty vehicle! I was told that they would speak with the manager and call me back - no one called. I have now called in 8 times and each time I’m told that’s terrible/we’re so sorry let me send this directly to the service manager and they’ll call back right away, nothing. I’ve verified my number and email with them, and also I have been told it went to the manager, GM etc - no one has called. I don’t like flaming businesses in public, but I don’t know what else to do as Swickard is the only option in town, and it seems like they respond to messages here, (but not when you reach out directly). I hope someone from Swickard will see this so my issue can be promptly resolved as it’s been over a year and I’m at the end of my rope. More

I started my whole buying experience with finding the car I wanted online which happened to be at this dealership. I filled out all Necessary paperwork the night before. Apon arrival I was quickly greeted an I wanted online which happened to be at this dealership. I filled out all Necessary paperwork the night before. Apon arrival I was quickly greeted and Shown my car which had be washed and all ready to go. Bill Garcia is an outstanding salesman! He answered all questions, very professional, easy to work with and made the residual paperwork very easy. When it was time to do the final financing Erik took over from there. Again very professional, took care of customers needs and made it as painless as possible. All around both gentlemen where very helpfull with my purchase. I would definitely give them 5 stars with my buying experience and making it as easy as possible. More