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Swickard Toyota

Edmonds, WA

4.6
1,615 Reviews

21300 Highway 99

Edmonds, WA

98026

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1,615 Reviews of Swickard Toyota

January 03, 2022

Ali my sales person was very friendly, informative and represented your dealership, Swickard Toyota very well. More

by Carloff74
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Hazrati
Jan 04, 2022 -

Swickard Toyota responded

Thank you for the privilege of your business and we are happy to know Ali took very good care of you during your purchasing process. Please let us know if we can help in the future.

January 03, 2022

Even though it toke a long time still had a good experience. The employee that helped me was very knowledgeable and nice. Will be going back there again! More

by Lovegod
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Jan 04, 2022 -

Swickard Toyota responded

We apologize for the long wait time you had to experience; we are working on ways to improve soon. It’s good to know our team member took awesome care of you. Thank you so much for your business. We are honored to have customers like you, and we look forward to serving you again.

January 02, 2022

Good service when I was able to get in. I had an appointment on Thursday and they said that two of their techs had disappeared and it would take 3 to 4 hours so I rescheduled my oil change for today More

by Tinerd2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Turner
Jan 03, 2022 -

Swickard Toyota responded

We appreciate you sharing your feedback with us regarding your service visit. We know your time is valuable and we are glad you were able to reschedule for a better time that hopefully didn’t take too long. Have a great week!

January 01, 2022

When I arrived I was greeted by Tina who made me feel comfortable and at ease about purchasing my new car. More

by domo8u
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina
Jan 04, 2022 -

Swickard Toyota responded

Thank you for the nice feedback. We are delighted that Tina provided you with a great experience while visiting us at Swickard Toyota. We appreciate your business and please don’t hesitate to come see us again if any questions that may arise in the future.

January 01, 2022

Thank you to the Swickard Toyota team and the tremendous effort in helping me get in to my first NEW TRUCK! Paul, Neil, Mark, Damon, Nick, Keith, Ahmad, Steven and Melissa(sorry if I missed anyone). The tea More

by Smoeuk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark, Neil, Damon, Ahmad, Steven, Nick, Keith, & Melissa., Paul Chung
Jan 04, 2022 -

Swickard Toyota responded

Congratulations on your awesome new truck! We are so delighted to hear you had an exceptional experience while working with our sales team and our wonderful Melissa too! We are happy to learn that your experience went smoothly. Thanks so much for sharing and if there is anything we can help you with in the future please contact us anytime. Happy New Year!

December 31, 2021

Really nice facility, friendly staff and great customer service. Edgars went out of his way to make time to see me and meet my needs. Will definitely do business again! More

by proflexryder
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgars Plorinch
Jan 04, 2022 -

Swickard Toyota responded

Thank you for being our valued customer and we appreciate the wonderful review. We are so grateful for the pleasure of serving you and it’s great to know Edgars met your expectations and made sure you had a good buying experience. Have a spectacular week!

December 31, 2021

We were warming welcomed and no pressure staff were great to work with. We walked out with a non Toyota vehicle from their lot. More

by Plumpop
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff , Paul Chung
Jan 04, 2022 -

Swickard Toyota responded

Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have placed in us. Please call us if we can be of further assistance. Enjoy your new vehicle!

December 31, 2021

Dropped off my car 2 hours early due to convenience for me. I knew or expected them to not work on my car until my scheduled appointment time. Casper greeted me quickly and told me he would call when my ca More

by Mobs4u
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casper
Jan 03, 2022 -

Swickard Toyota responded

It’s wonderful to hear of your positive experience with our service team. We are happy that Caspian communicated promptly when your vehicle was done and better yet done at a reasonable time. Have a great New Year!

December 30, 2021

I waited 2 hours for an oil change that I had scheduled several weeks ahead only to never get the oil change. I get that they are short handed and busy but why have an appointment if you aren’t actually fo More

by Jadden21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure who I worked with??, Paul Chung
Jan 03, 2022 -

Swickard Toyota responded

We value your time and strive hard to not let it be wasted by waiting for your service appointment. We will continue to improve our system for serving you better in the future. We would like the opportunity to discuss this with you further and understand why your oil change was not completed, so that we can deliver a better experience next time. You may reach our Service Director anytime at Kevin.Nelson@Swickard.com or direct phone is (425)608-4727. Thank You!

December 29, 2021

Poor communication skill, no commitment, no efforts, dropped car on Saturday and no feedback for 3 days More

by Payalnayyar2015
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Chung
Dec 29, 2021 -

Swickard Toyota responded

Your feedback is appreciated. We apologize for the lack of communication with our service department. There is no excuse and we feel terrible for letting you down. We are trying to do the best we can with the short staff that we have. We are dissatisfied to know you were not treated with better attentiveness, that our dealership usually strides for. We hope you give us another chance. Have a great New Year!

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