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Swickard Toyota
Edmonds, WA
1,613 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,613 Reviews of Swickard Toyota
May 11, 2024
This is the worst service I've ever had in my entire life! I arrived in my new car for the fourth warranty service, 20,000 miles. This service includes an engine oil change with filter after 10,000 mile life! I arrived in my new car for the fourth warranty service, 20,000 miles. This service includes an engine oil change with filter after 10,000 miles, tire rotation, etc. Before leaving the car for them, I checked the engine oil on a napkin and left it in the car. After 2 hours I received an SMS that the service was completed and I could pick up the car. I picked up the car and the next morning I decided to check the engine oil level using the same napkin - and I saw the same dark brown color of the 10,000 mile engine oil. Their entire service consisted of them zeroing out the readings on the dashboard in my car and not doing anything else! I came to them this morning and asked a question - why is there old motor oil in my engine after the service!? to which they began to tell me that they looked on the computer for information about my visit yesterday and they were absolutely sure that the oil had been changed! I told them to check the oil again and they laughed at me, they took a sheet of clean paper and dropped oil from the dipstick of my engine and after that they dropped new oil next to it and fell silent... I told them - look what the new oil looks like and what the oil looks like which worked in the engine for 10,000 miles! after that they began to assure me that the new oil in the engine was mixed with the old oil and that’s why it had this color, I firmly said no! it is not true ! and after that they said that they would change the oil right away, after they unscrewed the drain bolt on the engine pan and dark brown engine oil poured out, which had been used for 10,000 miles - I told them LOOK AT THIS! after that the manager began to tell me that the oil was really old and was not replaced along with the filter and that he was very sorry for what happened!!! I don't need any apologies! I was deceived by this service and if I had not insisted on changing the engine oil, then my new engine would have run 20,000 miles without an oil change and this would have led to a decrease in engine life, as engine oil loses its properties, which leads to wear parts in the engine! I highly do not recommend people to use this service! More
by Danylo
Employees Worked With
Paul Chung, Taylor Covert
May 04, 2024
Easy to make appointment. They took me right on time.i have mobility problems so appreciated Christian helping me getting to the waiting area and later back to my car. HE expl They took me right on time.i have mobility problems so appreciated Christian helping me getting to the waiting area and later back to my car. HE explained everything easily. he made things easy and enjoyable. More
by Grandma goes
Employees Worked With
Christian
May 03, 2024
With the direction and assistance and reasonable in pricing and attentive to my concerns, They were willing to work with me as well pricing and attentive to my concerns, They were willing to work with me as well More
by kitkrow2000
Employees Worked With
William, Paul Chung, Taylor Covert, Traci Amor
May 02, 2024
I go to Swicakard Toyota not only because the Service Department crew are good and knowledgeable but because of Khing, the Service Advisor. He is nice, very knowledgeable and takes time to explain what n Department crew are good and knowledgeable but because of Khing, the Service Advisor. He is nice, very knowledgeable and takes time to explain what needs to be done to my car. I trust him. I drive two Toyotas, and I always tell Khing it’s because he takes care of my cars. My last visit was because of a flat tire. I got helped by Courtney and Ryan. Ryan ordered a new tire and took care of the problem. Thank you all. I will definitely stay with Swickard. More
by Jesusa D
Employees Worked With
Khing, Courtney, Ryan
May 01, 2024
Long time changing tire and when asked I received very cold shoulders. Noncombative and nonreactive customer service can go a long way to customer satisfaction cold shoulders. Noncombative and nonreactive customer service can go a long way to customer satisfaction More
by Wbuck
Employees Worked With
Khing. Tops!, Paul Chung, Traci Amor
April 25, 2024
I have always have great experience over the past couple months with them. They show so much care and always there to have a discussion and help out as they can. I have been their customer since 2011, and f months with them. They show so much care and always there to have a discussion and help out as they can. I have been their customer since 2011, and for real they are just getting better and better. More
by Mo
Employees Worked With
Paul Chung, Taylor Covert, Traci Amor
