Swickard Toyota

I was treated respectfully and by name. I was given an I was treated respectfully and by name. I was given an accurate completion time and was updated on the progress of the service. The environment was I was treated respectfully and by name. I was given an accurate completion time and was updated on the progress of the service. The environment was very comfortable to be in as I waited for my service work to be completed. More

Dropped off my car with no trouble at all. Super friendly staff, received car back in amazing condition. Free mini detail looked like a full complete detail to me! They couldn't have made it easier. Oh and w staff, received car back in amazing condition. Free mini detail looked like a full complete detail to me! They couldn't have made it easier. Oh and when making appointment they were still great when I rescheduled twice. I'm from West Seattle, and it is so worth it to go there. More

The dealership was professional in taking care of me. They were courteous, efficient, and pleasant. My car was ready sooner than I expected. Kudos for the service I received. They were courteous, efficient, and pleasant. My car was ready sooner than I expected. Kudos for the service I received. More

I had been spoiled by the outstanding service I received at my prior dealership back in Wisconsin, anything I needed, I got, no matter when (I had been with them for almost 20 yrs). The military moved me a at my prior dealership back in Wisconsin, anything I needed, I got, no matter when (I had been with them for almost 20 yrs). The military moved me all the way to Washington, and as a result, my 2011 Toyota Rav 4 ended up being WAY over the mileage limit for oil change/tire rotation/mileage service. I called other Toyota dealership service departments near my new location in Arlington and they told me, "Sorry, we are booked up...can't fit you in for at least 2 weeks." When I called Magic Toyota, Christine answered the Service line and I told her my dilemma. She was SO accomodating, friendly and PROFESSIONAL!! (Something I didn't hear in the voices of the other Service reps) She acknowledged that they do normally take reservatsions, but that I was welcome to drive in and they'd do their best to fit me in. When I got there, not only was I greeted with a smile, but she also went out of her way to ensure I was comfortable with the expected wait time. I relaxed in a very comfortable waiting room and watched the Olympics. After a short time, she came to me with information on approximately how much longer it would be and asked if I needed anything. I certainly didn't feel like a "dump and run"! Instead I felt that I was already a valued customer and "member of the family". The car was finished, and the transaction completed. This was an OUTSTANDING example of true Customer Care. I know that MAGIC Toyota is definitely going to be my dealership from now on. Thank you Christine, you truly exemplified the "Magic" of incredible customer service and care. More

From the beginning to the end the entire experience was regrettable. Several details prior to my used car purchase can only be described as very poor business ethics. In my opinion the comment I made a regrettable. Several details prior to my used car purchase can only be described as very poor business ethics. In my opinion the comment I made about ethics is a result of poor training, lack of experience and dishonesty. It was very hard to get answers from the salesmen who worked with me. The answers I was given differed with each person I spoke to. I've lost a lot of sleep over the deal and I don't want to re-live the long list of details. So that is the extent of my review. Take your time when dealing with Magic Toyota. Be careful. Do not assume that the same standard of excellence that is synonymous with the name Toyota will be available at Magic. My experience suggests that it isn't. Thanks for reading this. John Dewey More

Had regular oil change service done. Brought my car in and it was done in a very quick and professional manner. The service person was very friendly. and it was done in a very quick and professional manner. The service person was very friendly. More

Magic Toyota Scion is my number one choice for all my auto needs. Although I did not purchase my truck there they treat me as though I did. I refer everyone to Magic Toyota, my mother just bought her new auto needs. Although I did not purchase my truck there they treat me as though I did. I refer everyone to Magic Toyota, my mother just bought her new Carolla there. I wouldn't trust anyone else under my hood. Two thumbs ups. More

helpful and friendly guys .. asked a lot of questions being a first time buyer of a new car .. Joon gave his honest suggestions about whether i need a few of the accessories, whether i need to go for a h being a first time buyer of a new car .. Joon gave his honest suggestions about whether i need a few of the accessories, whether i need to go for a hybrid option etc .. so i felt i was not being pushed to buy something that i may not need .. i was able to bargain to a certain limit and i am feeling ok about the price i finally bought my Highlander for .. ( may feel different in future if someone else bought the same car for a lower price ;) .. but i am OK right now ) .. Again where ever we go, our bargaining skill matters .. More

Buying process was amazing and easy! Felt like they were really working to get me the best deal! Service Dept is AMAZING! Christine/Lionel=Awesome really working to get me the best deal! Service Dept is AMAZING! Christine/Lionel=Awesome More

We come to Magic Toyota because of the attention their staff gives us. There is nothing worse than walking onto a car lot and having someone attack you with questions of what u are looking for. We have staff gives us. There is nothing worse than walking onto a car lot and having someone attack you with questions of what u are looking for. We have not felt like that at Magic. We have purchased 3 vehicles...... all from Magic. We trust Khing and that's a big deal when it comes to servicing our car. We NEVER feel like "Magic is out to take our money". Khing always gives us facts and tells us if things need fixing now or if it can wait....... and how long we have before it needs replacing. I wouldn't take our car to anyone else! More