Swickard Toyota

I was told that the tire replacement will take a little bit over an hour. Well, it ended up being over 4 hours. If I was told this from very beginning, I wouldn’t stay in a dealership waiting and wasted th bit over an hour. Well, it ended up being over 4 hours. If I was told this from very beginning, I wouldn’t stay in a dealership waiting and wasted the whole work day. The people there don’t respect you neither your time. Very rude and arrogant too. More

We worked with John Tomko from Swickard (used to be Magic) and had a really great experience. He helped us think through the options and gave us an open and transparent perspective. He didn't try to up Magic) and had a really great experience. He helped us think through the options and gave us an open and transparent perspective. He didn't try to up-sell us, but listened to our needs and helped us find the right corresponding vehicle. We will certainly be returning to work with John for any future purchases. More

Quick efficient check-in for service. Service went a bit long but plenty of seating and power outlets so didn’t really notice. Checkout fast and convenient again long but plenty of seating and power outlets so didn’t really notice. Checkout fast and convenient again More

I had the BEST customer service and it wasn't like that the last time, Thank you Khing my guy and Chris my driver were outstanding. I did't think I was going to have to have it take very long but with al the last time, Thank you Khing my guy and Chris my driver were outstanding. I did't think I was going to have to have it take very long but with all I was wanting, Khing arranged for Chris to take me home and pick me ups. Thanks sosososo much for everything, you guys are GREAT!!! Ahhhh Life is Good More

Service was great, however I was informed on the phone that the dealer had car wash vouchers for oil changes (as is part of the contract). After picking the vehicle and requesting a voucher I was informed that the dealer had car wash vouchers for oil changes (as is part of the contract). After picking the vehicle and requesting a voucher I was informed that there were none due to a change in ownership and contractual changes. While this is understandable, it is of no fault of the customer’s and they should not be negatively impacted due to the dealerships reorg. At minimum, the dealership should be more up front over the phone (i.e. employee training) or at best provide an alternative option as to not inconvenience the customer. They may have received my business this time, but next time I may go elsewhere due to this experience. Is it better to be dishonest and gain one sale, or up front and retain a customer for life? More

I believe in the importance of loyalty but never would expect that from an auto dealer; time and time again Magic/Swickard have proven why loyalty is so important. They recognize every single person and t expect that from an auto dealer; time and time again Magic/Swickard have proven why loyalty is so important. They recognize every single person and treat everyone the same way. I have purchased 10+ vehicles from this dealer, worked with many different sales people, a few different general managers and have always come out feeling great and with zero buyers remorse. Simply put, they will take care of you! From the minute you walk in, purchase, maintain, sell and buy again. More

Thorough, kind, and cost was less than I had expected. Making the appointment online was extremely easy and is a great feature. Had a good experience Making the appointment online was extremely easy and is a great feature. Had a good experience More

Should be coffee and tea car wash any service after and I spending more time than I have to be on service thanks for help. spending more time than I have to be on service thanks for help. More

Attentive and polite customer service. Took positive action when service ran past due time. Discounted price of service appointment. Professional, responsive service. Will come again action when service ran past due time. Discounted price of service appointment. Professional, responsive service. Will come again More

Beeta was a delight! She was very attentive, engaging and courteous. Beeta put us immediately at ease and represented your dealership with great professionalism. We’ll done! courteous. Beeta put us immediately at ease and represented your dealership with great professionalism. We’ll done! More