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Swickard Toyota

Edmonds, WA

4.6
1,611 Reviews
Call Dealership (866) 858-1515

21300 Highway 99

Edmonds, WA

98026

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1,611 Reviews of Swickard Toyota

October 30, 2021

Great service department. I appreciate the later drop off/pick up hours when I get the car serviced. More

by timmary29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Smith
Report | Print
Nov 01, 2021 -

Swickard Toyota responded

We appreciate you taking the time to leave us such a positive review—Thank You!

October 30, 2021

I appreciate my service advisor being polite, quick and awesome. And the WiFi while I wait. Thank you! More

by Reshal.ploeger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Hemenway
Report | Print
Nov 01, 2021 -

Swickard Toyota responded

Reshal we're happy to see that you had a 5-Star experience at Swickard Toyota. Thanks for sharing.

October 30, 2021

They push for no needed expensive items, finally it took over 2 1/2 hours and the basic service was not even finished completely, there are still lights on my dashboard More

by PV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sam , Paul Chung
Report | Print
October 30, 2021

Horrible service, got blamed for them not doing their job. Drop of car Monday morning, get it back Friday and only after I called asking about it. Excuse was that service writer was on vacation and unabl More

by IA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Shaylon Depew, Paul Chung
Report | Print
Nov 03, 2021 -

Swickard Toyota responded

We thank you for your feedback and would like to extend to your our most sincere apologies regarding your recent visit to our service department. We would greatly appreciate the opportunity to discuss this with you further. If you would be willing to speak with us further please call our service director Kevin Nelson on his direct line (425)608-4727. We hope to make thing right and we want you back as our customer.

October 29, 2021

I was very pleased with the friendly attendants and service professionals. Easy in and out and helpful in getting the best value for my money. More

by LeAnne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Nov 01, 2021 -

Swickard Toyota responded

Thank you for the great review LeAnne! We can’t wait to have you back at Swickard Toyota.

October 29, 2021

Love the courtesy shuttle! And glad they have availability. I’m happy with Toyota cars! More

by Stevo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shayleen
Report | Print
Nov 01, 2021 -

Swickard Toyota responded

Thank you so much Stevo for taking the time to leave us a the great rating.

October 28, 2021

Be prepare to wait. Took more than 3 hours for oil change. When asked, agent lied saying there's nail in tire and they need to repair tire also. More

by Tenzin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Vvv, Paul Chung
Report | Print
October 28, 2021

Brandon is the only reason why I keep bringing my truck in. He goes above and beyond every visit. More

by tyler.pascoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon hemenway
Report | Print
Oct 28, 2021 -

Swickard Toyota responded

We value your feedback Tyler and we appreciate you giving us a 5-star review.

Oct 29, 2021 -

tyler.pascoe responded

Always ask for Brandon. He is the perfect example of how customer service should be and then some. He should not be an assistant manager more like service manager!! I can’t say enough about Brandon. Please contact me if needed. Best and Thank u B Tyler

October 28, 2021

Service team is exceptional. Always are really service oriented and communicative! Kevin is a great manager! More

by Gregorygblume
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Report | Print
Oct 28, 2021 -

Swickard Toyota responded

Gregory, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

October 28, 2021

Professional, polite, clear and also great service, just had an oil change took an hour because of backlog but that was fair enough. More

by Tesh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Report | Print
Oct 28, 2021 -

Swickard Toyota responded

Thank you so much Tesh for your positive rating regarding your recent visit to Swickard Toyota. We appreciate you as our customer

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