Swickard Buick GMC of Thousand Oaks

My Service Manager is so friendly and professional. I know I'm in good hands and so is my vehicle. I've bought three Cadillacs and all are serviced here. I know I'm in good hands and so is my vehicle. I've bought three Cadillacs and all are serviced here. More

Had an appointment for an 8 am oil/filter change. It took over 2 hours to complete and my prodding was needed to get it done. Not sure if a vehicle inspection was completed as I didn’t receive any pa It took over 2 hours to complete and my prodding was needed to get it done. Not sure if a vehicle inspection was completed as I didn’t receive any paperwork. My service advisor, Meghan was pleasant. More

This rating is based on my excellent service experience with Meghan. Everything is was perfect from communications on updates, the expected cost ($0), timeliness, and professionalism. with Meghan. Everything is was perfect from communications on updates, the expected cost ($0), timeliness, and professionalism. More

I was very pleased with the service and professionalism from all the staff. Thank you Julio that you step up to help out the Chevrolet group from all the staff. Thank you Julio that you step up to help out the Chevrolet group More

The customer service was very professional. The representative was courteous, patient and understanding as I was able sit in the waiting room with fresh water and newspaper, which was all I nee The representative was courteous, patient and understanding as I was able sit in the waiting room with fresh water and newspaper, which was all I needed to hold me over while waiting on my car service. Excellent More

The communication from the service department is severely lacking. No updates unless I reach out. Julio ignored my simple question then sent me a link for a review. So here we are. lacking. No updates unless I reach out. Julio ignored my simple question then sent me a link for a review. So here we are. More

First time customer. Friendly, courteous and helpful. Great customer service! I will be a returning customer. Friendly, courteous and helpful. Great customer service! I will be a returning customer. More

Carmen went above and beyond accommodating us and keeping new informed with everything. They were all so quick to get my vehicle diagnosed and fixed and really listened to my concerns. Thank you for helping new informed with everything. They were all so quick to get my vehicle diagnosed and fixed and really listened to my concerns. Thank you for helping make me and my little ones safe again! More

Excellent service department! !! Always easy to schedule and they are prompt with everything They even clean the car! !! Always easy to schedule and they are prompt with everything They even clean the car! More

My experience with this dealership and with Julio the service specialist was seamless, transparent, and pleasant. I am someone who gets a lot of use out of my vehicle, and I’ve always received helpful an service specialist was seamless, transparent, and pleasant. I am someone who gets a lot of use out of my vehicle, and I’ve always received helpful and honest advice about my car and what work is necessary vs. what can be revisited in another several months. I’ve come here now to get new tires, oil changes, a new battery, and filters and I wouldn’t go anywhere else. Really great and fast service, made the experience very easy for me. More