Swickard Buick GMC of Thousand Oaks

The service department was accommodating to make things work for me! They kept me updated and did their best to meet my time constraints. work for me! They kept me updated and did their best to meet my time constraints. More

Excellent customer service- Ulysses is very knowledgeable about cars. Jason in Financial Dept. explains very well about the purchase agreement. This is my 2nd used Cadillac. 1st 2017 ATS & 2nd 2013 XTS about cars. Jason in Financial Dept. explains very well about the purchase agreement. This is my 2nd used Cadillac. 1st 2017 ATS & 2nd 2013 XTS AWD & love the older look- smooth ride! That you both - you are a great asset to the company! Very l More

Meghan is an amazing and personable person! She went beyond her responsibilities to make my service experience more enjoyable. All together, the entire process was smooth and consistent. She went beyond her responsibilities to make my service experience more enjoyable. All together, the entire process was smooth and consistent. More

Great service Julio at the service department was absolutely fantastic! Very friendly staff!! Charmaine was terrific as always! Great people great service great atmosphere!!! I’d recommend anyone to absolutely fantastic! Very friendly staff!! Charmaine was terrific as always! Great people great service great atmosphere!!! I’d recommend anyone to the dealership. More

Grace service in great communication. The best customer service, representative. Great management. I recommended Better friendly people The best customer service, representative. Great management. I recommended Better friendly people More

Julio was fantastic. He made it a great experience for my recall and it was completed earlier than estimated👍🏻🏆 He made it a great experience for my recall and it was completed earlier than estimated👍🏻🏆 More

Very professional with up to date communication. Julio was nice to work with. Car was ready as promised. Julio was nice to work with. Car was ready as promised. More

My Service Manager is so friendly and professional. I know I'm in good hands and so is my vehicle. I've bought three Cadillacs and all are serviced here. I know I'm in good hands and so is my vehicle. I've bought three Cadillacs and all are serviced here. More

Had an appointment for an 8 am oil/filter change. It took over 2 hours to complete and my prodding was needed to get it done. Not sure if a vehicle inspection was completed as I didn’t receive any pa It took over 2 hours to complete and my prodding was needed to get it done. Not sure if a vehicle inspection was completed as I didn’t receive any paperwork. My service advisor, Meghan was pleasant. More

This rating is based on my excellent service experience with Meghan. Everything is was perfect from communications on updates, the expected cost ($0), timeliness, and professionalism. with Meghan. Everything is was perfect from communications on updates, the expected cost ($0), timeliness, and professionalism. More