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Swickard Buick GMC of Thousand Oaks

Thousand Oaks, CA

Overview
Reviews
4.5
116 Reviews
Call Dealership (805) 367-5978

3601 Auto Mall Drive

Thousand Oaks, CA

91362

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Showing 116 reviews

December 01, 2024

Friendly fast convenient very helpful Blah blah blah blah blah blah blah blah blah blah More

by Frankviviano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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Dec 03, 2024 -

Swickard Buick GMC of Thousand Oaks responded

We're glad your visit to Swickard Buick GMC of Thousand Oaks was friendly, fast, and convenient. Thanks for choosing us!

November 26, 2024

Very professional staff, friendly and easy to work with. No pressure and gave me an excellent deal. More

by meraki.alludo
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alison Fisher
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Nov 26, 2024 -

Swickard Buick GMC of Thousand Oaks responded

Your review is music to our ears, Meraki! Thank you for the stellar praise. Safe travels from all of us at Swickard Buick GMC of Thousand Oaks!

November 24, 2024

All the problems are still there, had to go beck and ford and talk to different people about the loaner, I got a lyric with free EVGO charge and they said while I have the loaner I have to pay for the char More

by nasimgivian
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Megan
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Nov 26, 2024 -

Swickard Buick GMC of Thousand Oaks responded

It's concerning to hear about the ongoing issues and confusion regarding your loaner vehicle. We apologize for any inconvenience this has caused, and we understand your disappointment in losing your free electric charge account. We take matters of account security very seriously, and unfortunately, your account was compromised due to fraudulent activity - It appears that your account was used to charge a vehicle other than the one assigned to the account - this is a violation of the terms of service and can lead to account suspension or termination. Fortunately, we provide complimentary charging stations for our loaner customers at our dealership and would be happy to accommodate your loaner vehicle at any time. Please feel free to reach out if there's anything else we can assist with in the meantime. Thank you, Terry Collins - Customer Experience Manager CustomerExperience@Swickard.com

Nov 27, 2024 -

nasimgivian responded

I am rewriting my issues so you can understand my problem, All the issues with the car is still there, The car sounds like a truck which is annoying it is a electric car and shouldn’t have any sounds, ( just mentioning the worst issue) I left 2 messages for Megan she hasn’t call me back yet, About your response I should’ve mentioned that you are repeating our thought to us and you were not sure about the issue. Accusing us to do fraud is not something that we expect when we came to you and shared our problem with you . What ever you accusing us of doing it was because your staff didn’t provide us our second EVgo account ( we leased 2 lyric) for almost 2 months that’s why we used the account for second car since we were in the same household and we never thought it would cause us any issue. This is so inconvenience that you respond to my issue by bringing up something unrelated to the issue that I mentioned.

November 23, 2024

Julio was absolutely amazing and provided great service in a timely manner. I would not have any one else work on our vehicles! More

by jrosen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Cervantes
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Nov 25, 2024 -

Swickard Buick GMC of Thousand Oaks responded

Jrosen, it's fantastic to hear that Julio provided you with amazing service at Swickard Buick GMC of Thousand Oaks! We appreciate your trust and look forward to serving you again in the future.

November 14, 2024

Great service and excellent people! They took care of everything in a swift manner. The best ! More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mac
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Nov 15, 2024 -

Swickard Buick GMC of Thousand Oaks responded

We love seeing 5-star reviews here at Swickard Buick GMC of Thousand Oaks. Thanks, Pat!

November 13, 2024

I called 3 times asking for a call back and never got one. Finally I was able to get someone to help me and was able too schedule my appointment. Meagan my service adviser reads wonderful. More

by Ccarebearr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meagan
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Nov 14, 2024 -

Swickard Buick GMC of Thousand Oaks responded

I'm sorry to hear about the initial difficulty in getting a callback, but glad Meagan was able to assist you in the end. We appreciate your patience and will work on improving our communication process. If there's anything else we can do for you, please feel free to reach out. Thank you, Terry Collins - Customer Experience Team Lead - CustomerExperience@Swickard.com

November 11, 2024

Mac was more like a friend than a staff member and he was keeping me apprised of everything that was going on. More

by ravenrockmanor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mac Avalos
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Nov 11, 2024 -

Swickard Buick GMC of Thousand Oaks responded

It's fantastic to hear that Mac made your experience feel friendly and informative at Swickard Buick GMC of Thousand Oaks. Thanks for sharing!

November 11, 2024

Brought my vehicle in for service, asked for my key to be replaced due to my extra not starting the vehicle. That was not handled, recommended to replace burnt out break light that was not handled. Additiona More

by Kylepotter99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mac
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Nov 13, 2024 -

Swickard Buick GMC of Thousand Oaks responded

Kyle, I'm sorry to hear about your experience with our service. It sounds like we missed the mark on several fronts, and I apologize for any inconvenience caused. One of our store managers will reach out so we can address these issues directly and ensure everything is resolved to your satisfaction. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

November 10, 2024

They gave prompt service and answered all my concerns about my vehicle. Very courteous and professional. More

by Mballard1192
Recommend Dealer
Yes
Employees Worked With
Julio, and the driver whose name I can't remember but he was very nice
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Nov 11, 2024 -

Swickard Buick GMC of Thousand Oaks responded

We're delighted to hear that you received prompt and professional service at Swickard Buick GMC of Thousand Oaks. Thank you for sharing your experience with us!

November 08, 2024

They listened to my concerns. Were helpful in accommodating a loaner vehicle and were over pretty timely in returning the vehicle completed: More

by Mommyof3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio C
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Nov 10, 2024 -

Swickard Buick GMC of Thousand Oaks responded

Thank you for sharing your experience with Swickard Buick GMC of Thousand Oaks! We're glad to hear our team was attentive and accommodating during your visit. We appreciate the feedback and look forward to assisting you again in the future!

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