Swickard Acura of Thousand Oaks

Great overall experience in returning a TL and leasing a new one. I worked with Sam Motamedi by phone and and e few emails, and was in and out of the delaership in about 2 hours from drop off of old car to new one. I worked with Sam Motamedi by phone and and e few emails, and was in and out of the delaership in about 2 hours from drop off of old car to driving home my new TL. In addition to an extremely efficient and professional process, I got a great deal for my new lease and was treated extremely well throughout the entire process. Sam did an outstanding job. I have been leasing cars for a while now and this experience, by far, was the best for me. I will back soon with my other car for lease renewal. Thanks Sam and the entire team at Acura of Thousand Oaks. Harmik Begi More

This is the best dealership and the people are super nice & helpful! I would go back in a heartbeat and I would whole-heartedly send all of my friends to buy cars here. & helpful! I would go back in a heartbeat and I would whole-heartedly send all of my friends to buy cars here. More

Elias and Chuck always go out of there way to be helpful no matter how hectic their schedule. Yesterday I arrived after 4:30 PM after just having had Accra service start my car with a dead battery. My conce no matter how hectic their schedule. Yesterday I arrived after 4:30 PM after just having had Accra service start my car with a dead battery. My concern was that there might be a short in the battery and it would be dead again the next time I tried to start it. I was prepared to leave the car if necessary but Elias phoned service and there was a free hand who could check things out. Bingo, the car was checked and needed a new battery and I was out of there before 5:30 PM. More

This visit like all the other was very pleasant. The service department personnel have always been very courteous and upfront what they will be doing to the vehicle. I would definitely recommend this de service department personnel have always been very courteous and upfront what they will be doing to the vehicle. I would definitely recommend this dealer for service of your Acura anytime. More

I can't believe we were in and out of the dealership in just over an hour! Everyone was so efficient, not to mention friendly. Oh, and I love my new TL, so very happy!! Thanks Acura of Thousand Oaks and just over an hour! Everyone was so efficient, not to mention friendly. Oh, and I love my new TL, so very happy!! Thanks Acura of Thousand Oaks and thanks to Marcia for her knowledge and making us feel so comfortable. Patti & Steve More

Great people to work with! Love love love my new MDX!!! Kam found me my perfect car, one of the last white with tan interiors left in Southern California. He went to great lengths to make sure I got what Kam found me my perfect car, one of the last white with tan interiors left in Southern California. He went to great lengths to make sure I got what I wanted. Brett was very thorough showing me all of the features on the MDX. Last, John in finance had all of my paperwork all printed and ready for me. Very detailed and patient with us. They were all a pleasure to work with. This had to be the best automobile transaction I've ever been through! Thank you Scott Stanley and crew at Acura of Thousand Oaks! More

I have worked with this dealership since I purchased my car there in 2008 after a number of poor experiences at another Acura dealership. I couldn't have been more pleasantly surprised and their customer car there in 2008 after a number of poor experiences at another Acura dealership. I couldn't have been more pleasantly surprised and their customer service continues to be absolutely outstanding. More

Great internet sales department and Manager Dean McSweeney. Got back to me fast, set deal over the phone and delivered my car as promised 80 miles away the next day. Car delivered as promised with McSweeney. Got back to me fast, set deal over the phone and delivered my car as promised 80 miles away the next day. Car delivered as promised with no surprises! I'm only writing this review because I am extremely satisfied with service and car. Their cars were advertised on internet lower than most dealers. More

I have been to this dealership numerous times and I have always been very impressed. After test driving many cars in Honda and Acura of thousand oaks I finally decided on getting a Volkswagen Passat. They g always been very impressed. After test driving many cars in Honda and Acura of thousand oaks I finally decided on getting a Volkswagen Passat. They gave me a great deal and I love the car. The car had 38k miles but it looked brand new! After over 10k miles driven in this car is has given me no problems and has been a great car. They really make you feel comfortable and at home. If you want your car buying to be easy and stress free I definitely recommend buying a new or used car from them. From the sales people to the General Manager these guys are easily the best! More

Exceptional customer service is hard to come across these days, and this is only the second review I have ever felt so compelled to write about the outstanding customer service I received. The bad part is days, and this is only the second review I have ever felt so compelled to write about the outstanding customer service I received. The bad part is first (not Acura of Thousand Oaks), so that there is a point of reference: I live about 5 minutes from Acura 101 West in Calabasas, who I initially visited to take a look at a 2012 RDX since my 2009 TSX lease was coming to an end. I've had a relatively good experience most of the times I've visited them, but this past time was different. There is an apparent high turn-over in the sales department. The sales techniques they tried to pull on me (bait and switch on pricing/offer) are not what I've learned to expect from Acura (I’ve serviced my cars in at least 6 different Acura locations, all over Los Angeles and Orange County). Long story short, I was disturbed with the experience and gimmicks, and after a dead-end 4 hour discussion I walked out. And now the good (actually great) part: the next day I contacted Elias, the Service Manager at Acura of Thousand Oaks service department, who has taken great care of both of my Acuras repeatedly. Since he’s a very honest person and has repeatedly provided exceptional service, I wanted to see if he had a referral for the Sales Department, or if should just call the 1-800 department and talk to whoever is available. Elias referred me to Dean, the Internet Sales Manager, and let me tell you, you have not experienced customer service until you work with these two guys. I exchanged about half a dozen emails with Dean, and next thing you know, we have come to an unbelievable deal, incomparably better than the “best” offer I received from 101 West after 4 hours of haggling!!! I also want to give credit to John, the Finance Manager, who gave us a thorough overview of the lease terms, and had us done with the paperwork in under 30 minutes!!! Dean had already started the paperwork process before we even arrived at the dealership, we were in and out the door in about an hour! Thousand Oaks Acura may be 20 miles from where I live, and is definitely out of my way, but the exceptional customer service I received from this dealership at so many different levels has earned my life-long loyalty for my service and purchasing needs. I’m telling all my family and friends about it, and I strongly recommend giving Acura of Thousand Oaks an opportunity to earn your business, even if you live 60 miles away! If only all transactions were as smooth and hassle-free… More