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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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September 12, 2022

As always, the customer service at Sutton Ford is fantastic, from the moment you walk into the service department until you leave. More

by mpcesquire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
Sep 30, 2022 -

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

September 12, 2022

Great service and friendly staff. And I will return. I appreciate the courtesy ride home. More

by blukw2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abe Ascencio
Sep 30, 2022 -

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

September 11, 2022

Good service, rental car service while truck was in for service. Friendly people, communication was excellent More

by pmsng72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Maymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Sutton Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

September 09, 2022

Over charging customers. And charging me $196 for checking the vehicle out and you still getting the work done that is not right bad experience will never go there again that More

by greenappl1166
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Eric
Sep 30, 2022 -

Sutton Ford responded

Hi, we appreciate your honest feedback, as we are always looking for ways to improve. Please give us a call at (708) 720-8125 if you’d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.

September 09, 2022

I went to Sutton Ford for a warranty problem which was taken care of to my satisfaction. While there I asked for a tire rotation. I had no problem with the tires prior to this but I received a notice that More

by algriff1212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Sutton Ford responded

Hi, thank you for sharing this recent experience with us. We would like the chance to talk to you further so please do call us at (708) 720-8125 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

September 08, 2022

Jillian was very helpful. She was kind to everyone and willing to assist. She also answered my questions. More

by jermayalove
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Sutton Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sutton Ford Inc.! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 08, 2022

We always go to Sutton Ford for all our car needs. They are quick, efficient and most importantly, well trusted. More

by Christi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Sutton Ford responded

Hi Christi, thank you so much for your positive comments about Sutton Ford Inc.! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 06, 2022

Great service employees go the extra mile reason I continue to buy my cars at Sutton ford More

by mikelieteau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Sutton Ford responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 05, 2022

I didn’t get the service I requested . I asked for a premium oil change for $255 . I got a $60 oil change with no car wash. More

by Rockey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lester Parker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Ford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Maymon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittani Ashley Culpepper, Anita Sutton, matt monix, Anthony Sporando, Anthony Taylor, Abe Ascencio, Lexie Hayes
Sep 30, 2022 -

Sutton Ford responded

Hi Rockey, thank you for sharing this recent experience with us. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to us at (708) 720-8125 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.

September 05, 2022

We were taken care of very quickly and they did a great job.They also answered some other questions we had. More

by rbarnas2002
Recommend Dealer
Yes
Employees Worked With
Eric Eric
Sep 30, 2022 -

Sutton Ford responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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