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Sutton Ford
Matteson, IL
4,493 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 4,493 reviews
September 11, 2022
Good service, rental car service while truck was in for service. Friendly people, communication was excellent service. Friendly people, communication was excellent More
by pmsng72
Verified CustomerEmployees Worked With
September 09, 2022
Over charging customers. And charging me $196 for checking the vehicle out and you still getting the work done that is not right bad experience will never go there again that And charging me $196 for checking the vehicle out and you still getting the work done that is not right bad experience will never go there again that service guy told me the part was $135 went to service to price it it was $84 bad business good luck More
by greenappl1166
Employees Worked With
Eric Eric
September 09, 2022
I went to Sutton Ford for a warranty problem which was taken care of to my satisfaction. While there I asked for a tire rotation. I had no problem with the tires prior to this but I received a notice that taken care of to my satisfaction. While there I asked for a tire rotation. I had no problem with the tires prior to this but I received a notice that it was time for a rotation. After the rotation I could hear very loud noise on the pavement and there also was sounds/feels like something rubbing especially when applying brakes. I returned to the dealership for examination and was told the tires were “CHOPPY”. I don’t know yet what that means I do know it is not my brakes and I still have the rubbing. However I was told they would be happy to sell me a set of tires at the cost of a mere $900.00 plus dollars. More
by algriff1212
Employees Worked With
September 08, 2022
Jillian was very helpful. She was kind to everyone and willing to assist. She also answered my questions. She was kind to everyone and willing to assist. She also answered my questions. More
by jermayalove
Employees Worked With
September 08, 2022
We always go to Sutton Ford for all our car needs. They are quick, efficient and most importantly, well trusted. They are quick, efficient and most importantly, well trusted. More
by Christi
Employees Worked With
September 07, 2022
Refreshing! I felt heard, not bullied or pressured. I felt valued as a customer, as well as appreciated. My Salesman Mehki Lamptey was amazing and I truly apprec I felt heard, not bullied or pressured. I felt valued as a customer, as well as appreciated. My Salesman Mehki Lamptey was amazing and I truly appreciate the time and care he gave me and making sure I was comfortable with my purchase. I'm now a forever Ford girl! More
by nichodc71
Employees Worked With
Mehki Lamptey
September 06, 2022
Great service employees go the extra mile reason I continue to buy my cars at Sutton ford continue to buy my cars at Sutton ford More
by mikelieteau
Employees Worked With
September 05, 2022
I didn’t get the service I requested . I asked for a premium oil change for $255 . I got a $60 oil change with no car wash. I asked for a premium oil change for $255 . I got a $60 oil change with no car wash. More
by Rockey
Employees Worked With
Other Employees :
Brittani Ashley Culpepper, Anita Sutton, matt monix, Anthony Sporando, Anthony Taylor, Abe Ascencio, Lexie Hayes
September 05, 2022
The service I received here was exceptional; it was my first time visiting sutton ford for service and I received 'the works.' I originally came for an oil change but the representative, Jason, told me ab first time visiting sutton ford for service and I received 'the works.' I originally came for an oil change but the representative, Jason, told me about the other services that would be appropriate for my milage. Everyone I spoke to was extremely knowledgeable and I will certainly bring my car to be serviced here again. Best of all, I was able to use my Ford Reward points to pay for my services! More
by Jackie M.
Employees Worked With
Jason Dunkin Scott, Cree Lyons
