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Sutton Ford

Matteson, IL

4.4
4,493 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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21315 Central Avenue

Matteson, IL

60443

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Showing 4,493 reviews

November 02, 2020

Jillian a great service 👏 Professional...She is very knowledgeable and helpful..I would recommend Sutton Ford Quick lane as the best in the South Suburbs.. More

by lbibbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2020

Service and customer appreciation over the top. They treat clients like family...every visit! I'm 26-yr military vet who understands the importance of quality service and relationships. This team delive More

by SLIII
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emma Williams, LaToyta McDonald, Anita Sutton
November 01, 2020

Had a pleasant experience with the purchase of my new car. No pressure sales. I put a down payment on a Saturday and picked it up on Monday. Asked sales to please clean the interior by Monday afterno More

by jim6869
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince
October 31, 2020

Very Informative, Helpful, Prompt with services. Polite and Clean Building. Definitely have recommended to others that are in need. Appreciate the entire business. Thank you More

by TERBEAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
October 31, 2020

Beware of all the hidden fees and protection plans This dealer tries to charge you as you go into closing. $500 Etching Fee, $500 for a car wax they put on, and $500 for an inspection of the vehicle when t More

by JR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nate Sutton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : matt monix
Oct 31, 2020 -

Sutton Ford responded

We appreciate your concern. We are sorry that you don’t see any value in the dealer installed accessories which are listed on the website and they are negotiable. There is an extra fee to certify a vehicle and you do not have to purchase warranty if you don’t want the extra protection. Feel free to call us to discuss 708-720-8087

Oct 31, 2020 -

JR responded

No mention of any of this prior to me driving over to your dealership. Shannon knew I was coming a long way, and he and I had lengthy conversations about the car and the price. Failing to mention these facts at any point in our week long correspondence about the vehicle is absurd. I just want to buy a car at it’s listed price, but that seems too much to ask. $1,500 for an inspection, an etching, and a wax? Honestly, do you enjoy conducting business under this guise?

Oct 31, 2020 -

Sutton Ford responded

I do understand your concern. It will be addressed. Thank you

October 30, 2020

It’s a good dealership for buying a car I bought several from a neither OKI bought three Lincoln’s my wife bought two F150 for Maneater and we love them thank you More

by otis5248
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2020

Everyone took extreme good care of me and my vehicle this is the reason I keep coming back excellent service at a great price thank you More

by marcusjbowman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can’t remember the young lady at the service desk name
October 29, 2020

WONDERFUL DEALER!!! For decades I have been extremely pleased with the quality of the Ford automobiles. This weekend we purchased a Ford Edge from Sutton Ford in Matteson Illinois. VERY VERY pleased wit More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremey Walton 5 STARS!!!!!, LaToyta McDonald, Brittani Ashley Culpepper, Mike Semik, chuck Yzaguirre
October 29, 2020

Professional and friendly environment. Clean and nice sitting space.. I purchaesed my vehicle here, continue to return because I trust the people & value their work ethics. More

by neciewilkins54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2020

Everyone is always pleasant. They have really taken care of my vehicle, although pricing can be a bit high. Jillian is awesome!! Thanks very much! More

by phoward416
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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