Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Sutton Ford

Matteson, IL

Overview
Employees
Reviews
Vehicles
4.4
4,458 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
Contact Dealership
View Awards

21315 Central Avenue

Matteson, IL

60443

Directions

By Type

Showing 4,458 reviews

October 27, 2024

Richard and the Sutton Ford establishment were exceptional in addressing my questions and making sure I was clear on the features of the Mustang. Your care and follow up is what ultimately made m More

by Winwalk211
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Ashmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2024 -

Sutton Ford responded

We are very happy to hear Richard provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 24, 2024

Sutton Ford is a great place to go car shopping. .the staff are professionals ...thanks Sutton Ford More

by charlesvaughn75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Franklin Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lakeya Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lynetta Futrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Ashmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2024 -

Sutton Ford responded

Charles, It's great to hear that we were able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Sutton Ford!

October 21, 2024

It was great that the sales team wasn’t pushy. They heard what I wanted and we worked collaboratively. The sales team also found an added benefit to further reduce the price of my vehicle. I would More

by danielpierson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lynetta Futrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Ashmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2024 -

Sutton Ford responded

Thanks, Daniel, for your feedback on your recent visit to Sutton Ford. It's great to hear that we were able to assist you and that you had such a positive experience.

October 17, 2024

I have received te same consistent great service at SUTTON FORD as I did back in 2020 when I purchased my 2018 Ford Escape! FRANKLIN was absolutely wonderful… he was patient with my MANY questions, kno More

by Virginia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Franklin Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Ashmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Sutton Ford responded

Thank you so much for choosing Sutton Ford! We appreciate your kind words for Franklin and the team, and please let us know if we can be of any more assistance.

October 15, 2024

Eric was a good guy just didn’t get back with me in a timely fashion! I have had no real issues with truck but when i got to dealer they told me about some fine print items that I wasn’t interested in an More

by BIGBAKE75
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Eric Maymon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Triplett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2024 -

Sutton Ford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

October 08, 2024

On time Fast service just as they said they would do got me on the road quick More

by davesapp68
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Maymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Triplett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2024 -

Sutton Ford responded

Thank you for taking the time to write this review, Dave. Our customers are our top priority and your feedback is greatly appreciated! All of us at Sutton Ford are glad to have you as a customer.

October 06, 2024

Thank you Franklin for your concerns that I had buying my new Escape. You're very professional and understanding. I want to Thank Rich the manager as well for working so hard to make this happen. Thank you More

by sherrolglover
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Franklin Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2024 -

Sutton Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

October 05, 2024

Franklin was a very professional and knowledgeable. Took into consideration the fact that I needed the best possible deal. Sutton Ford is lucky to have someone like Franklin working for them. Richard A More

by gsaund9848
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Franklin Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Ashmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2024 -

Sutton Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sutton Ford.

October 03, 2024

I literally financed a 2019 Ford Edge with 88k miles on 09/26/2024 from SUTTON FORD in Matteson IL. I didn’t even have the car 5 hours and the transmission started having serious shifting issues and almost More

by Marshawnwalker1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lester Parker
2.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Huseen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Ashmon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2024 -

Sutton Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 03, 2024

I recently purchased a used car from this dealership, and it had around 38000 miles on it. The car generally runs well, but it did have a few issues that Sutton Ford addressed. However, I encountered persist More

by feliciacheston
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Richard Ashmon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2024 -

Sutton Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Oct 07, 2024 -

feliciacheston responded

Good evening, Sutton Ford has spoken with me and stated there is nothing they would be able to do to address my concerns regarding the quality of the car I purchased from them. As a result, I've decided to go public to inform others about Sutton Ford's practices and to advise them to be cautious when dealing with this dealership.

1
2
3
...
446