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Sutton Ford
Matteson, IL
4,493 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 4,493 reviews
June 10, 2022
Work was fine. Long wait for an appointment. Person at desk was condescending about auto start/stop issue I was having but it turned out that there is a malfunction Long wait for an appointment. Person at desk was condescending about auto start/stop issue I was having but it turned out that there is a malfunction. More
by vscheidt
Verified CustomerEmployees Worked With
June 10, 2022
Excellent, quick, and efficient service. Shuttle service is a life saver for us singles! Jillian is awesome! Shuttle service is a life saver for us singles! Jillian is awesome! More
by wywhawndawells
Employees Worked With
June 10, 2022
Anthony was a pleasure to work with. I would highly recommend him and this dealership. I would highly recommend him and this dealership. More
by kpiet10
Employees Worked With
Other Employees :
Brittani Ashley Culpepper, Anita Sutton, Anthony Sporando
June 10, 2022
Had no appointment for service but was taken in right away. I was told what services were needed for my car and the approximate cost for them. Also was given a time frame on when my car would be ready, away. I was told what services were needed for my car and the approximate cost for them. Also was given a time frame on when my car would be ready, car was ready earlier. More
by Rscheive
June 10, 2022
I will keep Coming back to ford to get my Car fix I will tell all of my Family to get your Car fix at ford!!!! tell all of my Family to get your Car fix at ford!!!! More
by dondon53b
Employees Worked With
Other Employees :
Randy Mohrbach, Cree Lyons, Eric Eric
June 10, 2022
The service department has changed drastically to be below average when dealing with customers. I always have to jump through hoops and loops to get the work done. I scheduled to have work done on 2 car below average when dealing with customers. I always have to jump through hoops and loops to get the work done. I scheduled to have work done on 2 cars, I told the scheduler when I pick the car, I will come back the next day after to bring the next car, she told me that would be a problem. Melissa said I missed my appointment, so I need to reschedule when she was the Rep to get the 1st car fix. Which took 2 days. She didn't make it make sense to me. Her Manager took the car to get it fix. This is horrible being a Ford Employee at CAP, that our service Rep at dealership can't make it make sense. More
by edddieman2
Employees Worked With
June 10, 2022
Delay on parts Delay on follow up appointment Delay checking out when completed Technician was good he made sure it was completed correctly by follow up with me checking out when completed Technician was good he made sure it was completed correctly by follow up with me More
by MARK.LABEDZ
June 10, 2022
2 visits to complete repair So it took 1 month total when I made my appointment it was 2 weeks out Follow up appointment was another 2 weeks out Part took month to come in when I made my appointment it was 2 weeks out Follow up appointment was another 2 weeks out Part took month to come in More
by MARK.LABEDZ
Employees Worked With
June 09, 2022
Good service as always! We enjoy the convenience of quick lane. The team treats us well We enjoy the convenience of quick lane. The team treats us well More
by INABIT99
June 09, 2022
Great service. easy going. Wasn’t long of a wait at all will come back. easy going. Wasn’t long of a wait at all will come back. More
by ztuxbury
Employees Worked With
