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Sutton Ford

Matteson, IL

Overview
Employees
Reviews
Vehicles
4.4
4,480 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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21315 Central Avenue

Matteson, IL

60443

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Showing 4,480 reviews

February 11, 2025

DeMarco was patient, responsive and helpful! He got me in the Mach E I wanted at the price I wanted. Very easy to work with! More

by Bobanks2053
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DeMarco Smith
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Feb 11, 2025 -

Sutton Ford responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Sutton Ford!

February 07, 2025

I went in not sure if I was going to be able to leave with a vehicle, but my guy Demarco made it happen. Process wasn’t long as a thought it would be, friendly service, and ended on a good note on gettin More

by Ledaye Campbell
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Demarco Smith
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Feb 07, 2025 -

Sutton Ford responded

Thank you, Ledaye, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Sutton Ford are glad to have you as a customer.

February 06, 2025

Was a big help on finding the right car for me. it was so much better coming to a real dealership. More

by deandratreadwell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Maymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theo Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2025 -

Sutton Ford responded

Deandra, Thanks for sharing your thoughts about your experience with Sutton Ford. We appreciate your business and hope to see you again soon!

February 02, 2025

Such great service & kind employees. I was guided on what vehicle would best suit me! More

by sydvasquez1057
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lester Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Sutton Ford responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

January 31, 2025

It’s a great place to purchase a vehicle and get full service on it More

by lvng4me
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lester Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2025 -

Sutton Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 31, 2025

Great place to buy a vehicle, very professional and helpful staff. Would recommend others to visit this dealership if they are shopping for a vehicle. More

by jebanks1109
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Maymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2025 -

Sutton Ford responded

Thank you so much for choosing Sutton Ford! Please let us know if we can be of any more assistance.

January 28, 2025

Great dealership! They were very helpful and moved very quickly! It made me feel good not to be there all night and walk away with a vehicle. More

by Sydni Boyd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DeMarco Smith
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Jan 28, 2025 -

Sutton Ford responded

Sydni, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else Demarco and our team can do to assist you, please do not hesitate to let us know. We are always happy to help!

January 25, 2025

The showroom was very clean and relaxing. Went to see my new car as soon as I got there. Everyone was friendly and accommodating. More

by bedwards1623
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lester Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2025 -

Sutton Ford responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

January 22, 2025

Absolute worst dealership i have ever dealt with. Everything that came out of salesman and the sales manager were lies. Never have I been so disrespected or treated more poorly in my life. I would st More

by Very dissatisfied
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Theo Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : De Marco terrible salesman
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Jan 22, 2025 -

Sutton Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Jan 25, 2025 -

Very dissatisfied responded

Really dont know what there is to workout ,you both said oil leak i pointed out before even test driving the truck was not a leak or looked at and taken care of .well that was not true and never was addressed. As per the oil leaks in my yard still.wish i could post pics of the non existing leak. Second waiting 3+ hrs a our designated meeting place for delivery and all i got was excuses from the salesman and when i called the manager about it he told me he would discuss the issue with the owner and call me the next morning with a way to compensate me for my wasted time waiting for delivery.magically no call or follow up .they just tell you anything they need to to make a sale.. if thats how management is why would employee's strive for anything better. Third ,was told there were 2 sets of keys-remotes .never received upon delivery .Called and was magically told there was only 1 set when clearly on the tag says 1 of 2. Again llies Fourth paid cash for truck now im told i have to wait 7-9 weeks for tbe title. xxx kind of xxxxxxxx is that Fifth, never received and paperwork at signing had to waut for delivery and they showed me a 15 or 30 day warranty paper at signing but when i got my paperwork at delivery they magically slipped in a no warranty paper that i never seen nor has my signature on it. Hmmm very shady dealership to deal with.Never Again. These are all true statements and facts so any excuse they try to respond on this matter unless acknowledgement of these facts is nothing more than an excuse to try and justify there poor customer service. I will be filing a complaint with the BBB

January 14, 2025

Truck never got detailed or oil change. Tires were lied about would never go back More

by bushurm501
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Franklin Hunt
2.0
This rating includes all reviews, with more weight given to recent reviews.
Theo Davis
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Sutton Ford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

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