Suttle Motors

I’ve been a GMC Terrain owner since 2018 and have always been happy with my vehicle. During a recent visit to the service department for my Terrain’s annual inspection, my mom, who is in the market for a ne been happy with my vehicle. During a recent visit to the service department for my Terrain’s annual inspection, my mom, who is in the market for a new vehicle, scheduled a 10 AM appointment with Carmelle to test drive a Terrain. We arrived at the showroom at 10:03 AM, but no one was present in the showroom or outside to greet us. After wandering around, Mark eventually entered from the far side of the showroom. I mentioned our appointment with Carmelle, and he informed us she hadn’t arrived yet. Despite this, Mark quickly brought around the vehicle we were interested in, allowing my mom to test drive it without even requesting her driver’s license. While Mark was courteous, the lack of engagement from the rest of the team was disappointing. Upon our return, Mark asked if we had any other questions but didn’t follow up beyond that. Two other employees were seated in a nearby glass office but made no effort to acknowledge us. Ultimately, this lackluster experience led my mom to purchase a different vehicle from another dealership that same day. A more attentive and professional approach could have made all the difference. More

They are the worst dealership when it comes to repairing your car telling you that they can't fix something and that all the car models that I have the GMC terrain have the same grinding noise when you back your car telling you that they can't fix something and that all the car models that I have the GMC terrain have the same grinding noise when you back up the car they can't check the transmission because there's no dipstick but when I went on the internet for the GMC and told them there is a way to check you'll transmission fluid they asked me that I believe everything I see on the internet so I can't get no result so I'm going to just post everything I can on the internet I'm sorry they treat me like a peasant but I'm sorry also that I bought that GMC terrain More

WARNING TO OUT OF WARRANTY CAR OWERS! Before you let Suttle Motor Co. Cadillac of Newport News Va do ANY repair work (if your car is out of warranty) to your vehicle. Please take your Before you let Suttle Motor Co. Cadillac of Newport News Va do ANY repair work (if your car is out of warranty) to your vehicle. Please take your car to another certified mechanic! From service management, service writer, to the mechanics they to NOT stand by their warranty of their parts or labor. I had a valve cover gasket replaced twice times at Suttle, the repair last lasted 29000 miles. Suttle service claimed it was timing chain cover. I caught them in their lie, doing the bait and switch! They tied to cover their loss of stating the (3rd valve cover gasket) oil leak was from timing cover. They even tied to say I needed a timing chain gear replacement, of which was done under recall about 87,000 miles ago. When I called them out on this the refunded the service charge. Yes, I have the copy of service bill that charged me saying the timing covers is leaking oil. BTW, the timing cover is still dry and has never leaked. Pictures to prove both. BEWARE, they will try to rip you off. This service department does not care about you! PLEASE before you have Suttle Motor do any repair (out of warranty car)to your car, take your car to any certified car mechanic to check it out!! I WAS loyal to Suttle Motor, NOT ANYMORE! I had used them for years spent $thousands of dollars their. NOT ANYMORE,! Hummm, my me wonder. Maybe played me for a fool? Talked to service management, literally laughed in my face. Please BEWARE and be careful in dealing with Suttle Motor on out warranty repairs. There are other certified shops that have honest and trust worthy Cadillac/GMC managers, service writers and mechanics! More

What the...? I purchased a used Buick Regal in 2012 from Suttle Motors in Newport News and have been taking the car back to Suttle service department ever since fo I purchased a used Buick Regal in 2012 from Suttle Motors in Newport News and have been taking the car back to Suttle service department ever since for all of the maintenance. Last week I took the car in for an oil change and for the team to look into my check engine light that had just recently come on. Ronda, my service manager, who is always professional and up front with my husband and myself about the goings on with my car, assured me it should be an easy fix and the car would be ready for pick up the next day. I picked up my car the next evening and drove it home with no issues. The drive home was about 6 minutes. The next morning, as I was driving my daughter to school, the car cut off in the middle of the street after driving for 10 minutes! This had NEVER happened before, not in all the 7 years I have had the car. After the car cut off, I was able to get it to start after 2-3 minutes, but it was completely undriveable. I had to have the car towed back to Suttle service department that day, and with no car, I was unable to go to work where I am a nurse. After the team had a chance to look at my car, I was told that the car needed a new engine. What the..? The car was perfectly operable before it went in for service just two days before. I had been driving the car everyday to and from work. EVERYDAY for 7 years! How can I need a new engine? Ronda, who is always great, said she would see what could be done. I waited patiently for a return call. When I called Suttle 6 days later, I was informed the car still needed a new engine and the cost would be $6000-$7000, and I would receive no assistance from GM at all. The best they could do would be to put me in touch with a sales person to see if I could get a trade on the car. What!? So, lets re-cap, I took my car in for an oil change and some MINOR work and now I need a new car? I am livid. My car was not broken or even driving weird when I took it in. My husband and I work hard. We have one son in college and a teenage daughter at home. I need my car and I was not banking on having to make any car payments because I paid the car off so I could afford tuition for my son to go to college. I am disappointed in the solutions I was offered from Suttle. I am angry and I feel totally taken advantage of. I have been a loyal paying customer for 7 years. I did get a phone call from the Suttle sales rep wanting to "help me out with my car situation due to the high cost of a new engine" but I honestly don't want to purchase another vehicle from Suttle as I HAVE NO FAITH in Suttle Motors anymore. Buyers beware! More