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Suttle Motors
Newport News, VA
75 Reviews
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75 Reviews of Suttle Motors
November 07, 2019
Doug Carter and collission repair were fantastic Doug Carter and the people in collision repair were amazing to work with. Friendly, efficient, kept me updated on the progress constantly and made sur Doug Carter and the people in collision repair were amazing to work with. Friendly, efficient, kept me updated on the progress constantly and made sure my rental car care was taken care of. Would highly recommend both Doug Carter and Suttle More
by Anna Gimpel
Employees Worked With
Doug Carter
September 01, 2019
Honesty courtesy and respect Tracy Leggo exceeded our expectations No sales tricks.. None of this make you wait and wear you down. Just honest facts about the vehicles and tr Tracy Leggo exceeded our expectations No sales tricks.. None of this make you wait and wear you down. Just honest facts about the vehicles and true service...helping us find what we needed. Of course we shopped around but the deals offered elsewhere were far.inferior....and at other dealerships we were subjected to the typical sales schmuck. Tracy treated us like clients rather than brainless idiots Very very happy!!!! More
by FAY
Employees Worked With
Tracy Leggo
August 21, 2019
Service Department On two occasions during the past year we scheduled appointments for an oil change. Both appointments were early in the morning since we would be wait On two occasions during the past year we scheduled appointments for an oil change. Both appointments were early in the morning since we would be waiting for the vehicle. On both occasions, a 7:30/8:00 appointment was finished between 11:30/12:00. The service department was aware that we would be waiting for the vehicle. This last appointment was for a problem with the vehicle. Since the error code was not stored in the computer, and the service department could not reproduce the error, the service department staff told my husband that the problem was the way I was driving (the vehicle was adjusting for my driving style). My son drove the vehicle, and was able to reproduce the error. , The vehicle was taken in with the error displayed, the service department worked on finding the problem for several days and finally fixed the issue -- not my driving. More
by Karen
Employees Worked With
Green Team
July 03, 2019
Great Service Department I would like to thank Rhonda McLean and her team for getting our Acadia in for its first check up. Fast efficient professional service from everyone. I would like to thank Rhonda McLean and her team for getting our Acadia in for its first check up. Fast efficient professional service from everyone. Thank you. More
by Carol
Employees Worked With
Rhonda McLean
May 26, 2019
Best salesman ever Not only was he very polite and professional, he was honest. If he didnt know something he would let us know and also help us find it. We made an agre Not only was he very polite and professional, he was honest. If he didnt know something he would let us know and also help us find it. We made an agreement for the price of the car and our trade in value. The price was slightly more than what we wanted, so my wife and I discussed it and eventually came back 3 days later. Keith kept the paperwork that we had when we made the agreement and it was exactly the same. The process was fast and efficient, and a great experience overall. Keith at Suttle Motors is the person I would recommend to my friends, because I know that if they talk with him, they will be very happy. More
by Jeff32
Employees Worked With
Keith , Carrie Biddison
April 14, 2019
Loyal customer, Extremely Disappointed and Insulted Over the last 4 years we have purchased 3 vehicles from Suttle, 2 of which we paid cash for. We went in over the weekend to pay cash for a 4th vehicle Over the last 4 years we have purchased 3 vehicles from Suttle, 2 of which we paid cash for. We went in over the weekend to pay cash for a 4th vehicle and couldn’t come to an agreement. We previously worked with Larry when we purchased 2 vehicles at the same time. The 3rd time we worked with Daniel. Both of these salesmen went to great lengths to make sure we didn’t walk away without our vehicle. I thought being a loyal customer actually meant something. I realize now it doesn’t mean much at all. This was our dealership, I have always highly recommended them to family and friends. When looking for a vehicle they’re the first place We go to. Up until present I would have given them a 4.5 to 5 star rating. I’m having a hard time giving 2 stars after this recent experience. Wouldn’t it be smart on their part to budge a little off the price to keep a repeat customer coming back again and again? We have the need to purchase 2 or 3 more vehicles in the next couple of years. Do we need to look for a new dealership? More
by Kooperscupcake
Employees Worked With
Sonny was our salesman, however he obviously wasn’t hungry for a sale
April 05, 2019
Very Happy Shane Outland, Tracy Lego, Rhonda McLean were the people we worked with. We started out with Tracy Lego who told us all about the cars and answered o Shane Outland, Tracy Lego, Rhonda McLean were the people we worked with. We started out with Tracy Lego who told us all about the cars and answered our questions on the first day. When we came back to purchase the car, we saw Shane Outland who guided us through the purchasing process. He answered any other questions we had. He was wonderful.. More
by VEVE
Employees Worked With
Shane Outland, Tracy Lego, /Rhonda McLean, Carmelle Stevens
March 29, 2019
Happy Customer I purchased a used vehicle from Suttle Motors. JJ Jones was my salesperson and he went above and beyond to ensure that the car was the best one for m I purchased a used vehicle from Suttle Motors. JJ Jones was my salesperson and he went above and beyond to ensure that the car was the best one for me. Purchasing a car can be overwhelming, but JJ and Suttle Motors made it pleasant, and easy. More
by VA Voyager
Employees Worked With
JJ Jones
March 19, 2019
Great service I’ve owned many, many cars, both up North and down South. I thought I’d like to tel you that I am so impressed by the service I receive at Suttle Moto I’ve owned many, many cars, both up North and down South. I thought I’d like to tel you that I am so impressed by the service I receive at Suttle Motors. They’re the best, by far. Everything is taken care of when needed....and, the best part is that it’s done quickly and efficiently. I’m a fan and will remain so in the future. Thanks, Suttle Motors! More
by Susan
Employees Worked With
Doug Carter
March 08, 2019
Great staff, easy to work with. We had a great experience with Suttle and would highly recommend them as a great place to purchase a car. Friendly and informative staff; great select We had a great experience with Suttle and would highly recommend them as a great place to purchase a car. Friendly and informative staff; great selection of cars and a painless process in our purchase of the Buick Enclave. More
by Barbara
Employees Worked With
Carmelle Stevens
