Sutherlin Nissan of Orlando

I have been putting off buying a car because in the past it has always been time consuming and a hassle. Recently my husbands colleague purchased a car from Sutherlin Nissan and had only positive remarks ab it has always been time consuming and a hassle. Recently my husbands colleague purchased a car from Sutherlin Nissan and had only positive remarks about her experience let alone bragging about an unbeatable price. I made up my mind to visit today to try to trade in my old and purchase a car. Normally you go away thinking did I make the right choice and feeling unsure of the decision to buy but let me tell you, I went away with a huge smile and the confidence that I would have been regretting not making the purchase. I know I made the right choice as the deal was too good to be true. I was greeted immediately upon entering the showroom and had the undivided attention of one of the most polite, positive, caring and honest employee's ever, His name is Elvis. He was recommended because of the service received from my husbands colleague and it was truly a pleasure meeting him and I feel like I have made a friend who actually cared about me and the experience I had purchasing this car. I have never had a Nissan before but I know I have made the right purchase and will have this car for a long time. Thank you Elvis and the entire team at Sutherlin Nissan. Keep up the great work! More

The Car buying process was easy. I was given a price on the car I wanted and the service was exceptional. Elvis was great following up and ensuring everything went smoothly. Now take into consideration n the car I wanted and the service was exceptional. Elvis was great following up and ensuring everything went smoothly. Now take into consideration no transaction is going to be perfect, and I understand that. Now with that being said there are a couple of things that really peeved me that I am not willing to look past. Car sat on the lot for a year. When the car was delivered it had scratches all over it. I suspect some were from birds and the other noticeable scratches where what is commonly referred to as spider scratches from washing a black car in a drive-thru car wash. Elvis sent the car back to detail and I picked it up the following day once the car was buffed, wet sanded, and clay bared. Most if not all scratches looked to be fixed, or at least I thought so. 1 month later after the car had time to sit in the sun and subjected to some weather, the scratches are back all over the car. I find myself having to wax this car each week to avoid the scratches from showing up. I pretty much have a new scratched car. I held back on submitting this review when originally asked by the dealership until I could test the newly purchased maintenance package that covers maintenance for the life of the lease, or so I thought. I normally do not purchase maintenance plans, they almost are never worth it. The Finance Manager sold this to me when purchasing the vehicle and it was the understanding it covered Filters, Oil Changes, Brakes, and anything wear and tear related with the exception of tires. I thought maintenance like that for less than $400 is a good deal. I'll take it. Now fast forward to my first oil change, I spoke with the service manager and he confirms I do in fact have maintenance covered. It only covers Oil changes/tire rotation, and you get 6 clains for 3 years. 1. This is not for the life of the lease. 2. The plan does not cover any air filters/brakes and other required maintinence as I was told upon signing for the car. 3. The finance Manager lied to me. Am I surprised definitely not. From spending years in dealerships I know people think it's the Salesman who will take you for a ride. Wrong, it will be the Finance Manager who will lie to get extra commission. Now like I said, Elvis and Aaron did a terrific job. The paint issue was quality control both on the Detail Department, and the quality of Nissan paint which has always had its fair share of complaints. I am agitated I was lied to about the maintenance plan, and for sticking me at the end of the deal. I will never buy a car from Sutherlin Nissan. I hope the little extra bit of commission your Finance Manager made selling me a maintenance plan was worth losing a customer. More

I totally recommend Sutherlin Nissan for car purchasing needs. I walked in on a Saturday and met Marcos. We briefly discussed what I was evaluating to do, and immediately offered to show me the inventory. needs. I walked in on a Saturday and met Marcos. We briefly discussed what I was evaluating to do, and immediately offered to show me the inventory. After that, we chat somewhat more and left. there was selling push. Two days after I returned with my mind set on what I was to do. We sat down, disussed what I was looking to accomplish for the car deal. After two itterations the deal was closed to my satisfaction. I have always thought that it is the employees who make a business name and reputation. Marcos Gomez was very professional, attentive, accomodating and friendly. His knowledge on the product he represents was outstanding. As I mentioned, he took the time and was very patience. I will be looking for a vehicle for my wife in the next coming two months, and guess who is the person I am going to reach out... On a personal note, Marcos, thanks once again! More

My initial communication with Sutherlin Nissan was over the phone with Salesman Gary Roznowski, went well. When I arrived to the dealership and sat down to start the car buying process, I never felt rushed the phone with Salesman Gary Roznowski, went well. When I arrived to the dealership and sat down to start the car buying process, I never felt rushed or persuaded into anything that I was not comfortable with, as with a different dealership a week earlier. Gary was very helpful and communicated well with me through the entire process. I also dealt with Laz Lopez after the night that I purchased my car and he was very helpful and took care of things for me as soon as he was available to see me... Overall, very pleased with the visit to Sutherlin Nissan More

I would totally recommend Sutherlin Nissan. From the moment I walked in I felt at ease; not only was Marcos Gomez very professional, he was very friendly. He took the time to show us different models a moment I walked in I felt at ease; not only was Marcos Gomez very professional, he was very friendly. He took the time to show us different models and was very knowledgeable and very patience. The whole Nissan staff made the process of buying a car very easy. We have 2 Nissan vehicles already and their process of buying was a very smooth and they even filled up our tank! I will come back to Nissan and Marcos Gomez is your best guy to look for if your planning to buy a car from them. Excellent customer service! More

Kudos to Aaron for his "SUPERB" customer service in doing exactly what he said he would do - put me in the vehicle of my choice. During our visit, he kept me posted on each phase & he never service in doing exactly what he said he would do - put me in the vehicle of my choice. During our visit, he kept me posted on each phase & he never left me wondering what was next. I love my Nissan Rogue!! I will definitely recommend my friends to him! More

Jonathan was helpful, knowledgeable, and extremely friendly. He made my car buying process effortless and affordable! Also not only did I get an amazing car for an amazon price, but I also won a promo friendly. He made my car buying process effortless and affordable! Also not only did I get an amazing car for an amazon price, but I also won a promotional cruise to Mexico! I highly recommend Jonathan and Sutherlin Nissan! More

From the moment I entered Sutherlin Nissan I felt welcomed. Initially I was speaking via email to Shane Collins which prompted me to come into the dealership. Antonio Soriano and Baddar Harouchi he welcomed. Initially I was speaking via email to Shane Collins which prompted me to come into the dealership. Antonio Soriano and Baddar Harouchi helped work the numbers so I could get my Brand New Nissan Rogue SL 2014. Ayman Damyan was very informative and helpful in the finance department. More

Aaron D'Amico turned the worst vehicle buying experience that I have ever experienced in my 61 years into the best possible purchasing experience. After being lied to, attempted cons and misrep experience that I have ever experienced in my 61 years into the best possible purchasing experience. After being lied to, attempted cons and misrepresentations by other local area dealers, Aarons treatment was an oasis of honesty, timeliness and accuracy. He provided a highly enjoyable and gratifying purchasing experience. I would hold him up as an example, a high water mark which sales staff should aspire to. Victor and Alice McNeese More

I have rated this Dealership the Best of the Best, Great in every aspect because since we enter the parking lot there was this special employee of yours, very Professional by the way, that made my brother a in every aspect because since we enter the parking lot there was this special employee of yours, very Professional by the way, that made my brother and I feel like in a family environment, and his name is Christian Atensio. Immediately when we got there, not even us being parked, he had a smile on his face and was welcoming us right away, he even offer helping me getting out of the car, because i was on a walker. Like I said he was very Professional and very customer friendly. He offer us water right away and put himself at our service. We told him what we were looking for and right away he jumped on it; never seen an employee so dedicated to his job and so knowledgeable of his job and so proud of his job, like Christian Atensio. He contaminated us with his good sense of humor and happiness, my God, my brother and I were amazed of the very Professional and Great assistance we received from Christian and how energetic and so secure of himself and his job. He really knows what he is doing and he is so proud of what he is selling and made my dream come true, he made it happened for me, and couldn't be more happier. He was informing us of everything every step of the way, which also made us feel so good and confident, because just by seeing his confidence on his job and on Sutherlin Nissan, he transferred that confidence to us immediately. And it was not only with us, but you could see him every time a customer was going to spin the wheel he was celebrating it like if it was his own victory, and that really amazed me. I would recommend Sutherlin Nissan of Orlando as the best Dealership to make business with because all the staff is very polite, and friendly. You get the best of the best there! And they work with your payments, they do their best to give you the payment you want and are able to afford, and they really do it! I have to admit that this employee, Christian Atensio went above and beyond the call of duty. Thank you Christian and thank you Sutherlin Nissan for treating us like family! I am proposing myself to refer as many customers among my family and friends to Sutherlin Nissan of Orlando, because I want them to be treated Professionally and in a family environment, like my brother and I were treated. Plus really the Wheel spinning thing is off the chain!!! And my name is Carmen D. Estrada and my brother's is Edwin Estrada. , More