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Surprise Ford - Service Center

Surprise, AZ

4.4
255 Reviews

255 Reviews of Surprise Ford - Service Center

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August 30, 2024

I really don't know how she is after the work that was done because I can't drive right now. Was in a car accident at work so I only give 4 stars. More

by JLG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2024

Service department does an excellent job gets the vehicles in and out when promised. Service writer Julian Zac are great Service writers. Always interested in the concerns of the customer making sure More

by Lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2024

Great service, the service manager Joe kept me informed and did all repairs in a timely manner. More

by TCCARNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Hough
August 29, 2024

Making an appointment over the phone was easy. When I came to the service bay an attendant was there to greet me and my service agent came right out and took care of me .Service was done in a tim More

by lennie.hodson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
August 29, 2024

Evan was a real professional and treated me with kindness and understanding..I like the service and extra information he provided...thank you More

by EVEKAYADMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan
August 28, 2024

Great service vehicle done when promised. Washed and looking good when we went to pick it up. My service writer Joe is the best always calls and updates us on the work being done. Thanks Su More

by RAE.KNOWLTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe
Aug 29, 2024 -

Surprise Ford responded

Thanks, Rae! We're thrilled to hear you had a great experience with our service team, especially with Joe. We appreciate your kind words and are glad your vehicle was ready and looking sharp. Your satisfaction is our priority, and we look forward to serving you again!

August 28, 2024

Pristine service! ! Fast, prompt, no waiting. My service advisor Evan was very knowledgeable and took care of everything! Great Service! More

by PRCTMICHAEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Welle
August 27, 2024

Good dealership to work with . Great communication. When I need service again I will be returning . More

by slfcat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary frame
August 27, 2024

Joe did an excellent job for me. They recommended the service it need to have done. They didn't try to up sale me More

by prbushaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOE
August 27, 2024

Evan was nice and helpful. My battery was dead after performing the recall and he made room to remedy this right away. More

by mihamcleod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
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