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Surprise Ford - Service Center

Surprise, AZ

4.4
261 Reviews

261 Reviews of Surprise Ford - Service Center

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July 19, 2024

Thank you to Dave in Service for making sure everything was taken care of. My situation was more complicated and he made it a smooth process. More

by SHANINTHOMPSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave
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Jul 25, 2024 -

Surprise Ford responded

We're thrilled to hear that Dave was able to assist you with your situation. Our team strives to provide exceptional customer service, and we're happy to hear that we met your expectations. Thank you for choosing Surprise Ford!

July 05, 2024

Love our service advisor, keep me posted, clearly explained options. Evan is exactly what Ford needs as a service advisor. More

by GGRASSI1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan Service advisor
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July 05, 2024

Friendly and caring. The process to get you car in for service is simple. The fact you get your own service advisor throughout your visit is wonderful! More

by 1grampstucker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 05, 2024

Zach communicated and stayed on top of the van's progress, so far the repair is holding up. More

by myco5958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach in service
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June 19, 2024

Evan was easy to work with as always. Car was done ahead of schedule which he knew was important to me with two little kids and a trip coming up. More

by SJROLPH01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan
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Jun 20, 2024 -

Surprise Ford responded

We're thrilled to hear about your positive experience with Evan at Surprise Ford! Providing exceptional service and ensuring your car was ready ahead of schedule to accommodate your needs is what we strive for. We understand the importance of timely service, especially with little kids and a trip coming up. If there's anything else we can do for you or if you have any more feedback to share, please feel free to reach out. We appreciate your loyalty and look forward to serving you again in the future!

June 19, 2024

Slow. Too slow, not one person is moving with any sense urgency. Made me late. More

by daryantinsley54
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pezh Kayedan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2024 -

Surprise Ford responded

We apologize for the inconvenience you experienced during your recent visit to Surprise Ford. Providing efficient service is a top priority for us, and we regret that we did not meet your expectations in this regard. Your time is valuable, and we understand how frustrating delays can be. To address your concerns promptly, we encourage you to contact our Service Director, Anoeil Atenousazar, at 623-666-8577. Anoeil is committed to ensuring our customers receive timely and attentive service, and he will be able to discuss your experience in detail and work towards a resolution. Thank you for bringing this matter to our attention. We value your feedback and the opportunity to improve our service for you and future customers.

June 19, 2024

I’m very excited that you’re so much better than the place out in Wickenburg! 100 percent better! More

by langbud77
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hough
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June 19, 2024

Surprise Ford was professional in repairing my Ford Bronco. Surprise Ford competed all work in one and half hours. More

by tomolive28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Jun 20, 2024 -

Surprise Ford responded

We're delighted to hear about your positive experience at Surprise Ford! Providing professional and efficient service is a top priority for us, and we're glad that we could complete all the necessary repairs on your Ford Bronco in just one and a half hours. If there's anything else we can assist you with or if you have any more feedback to share, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

June 19, 2024

Service tech, Evan Welle very professional, helpful and friendly. The greeter was also very courteous and helpful. There was no stars for Evan. but I give him a 5 Star rating. More

by buzz485
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Welle
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Jun 20, 2024 -

Surprise Ford responded

We're delighted to hear about your positive experience with Evan Welle and the team at Surprise Ford! Providing professional, helpful, and friendly service is a top priority for us, and we're thrilled that Evan and our greeter exceeded your expectations. Thank you for your 5-star rating for Evan; your feedback means a lot to us. If there's anything else we can assist you with or if you have any more feedback to share, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

June 19, 2024

When I arrived Even informed me that they were running a little behind schedule. I told Even I had another appointment elsewhere and if we cannot be done in time I would have to reschedule. He assured me he More

by BUSTERB133
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Even welle 5 Star
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Jun 20, 2024 -

Surprise Ford responded

We're thrilled to hear about your positive experience at Surprise Ford! Providing timely and efficient service is a priority for us, and we're glad that Evan ensured everything was completed on time despite the initial delay. Your satisfaction is important to us, and we appreciate your understanding. If there's anything else we can do for you or if you have any more feedback to share, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

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