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Surprise Ford - Service Center

Surprise, AZ

4.4
261 Reviews

261 Reviews of Surprise Ford - Service Center

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July 22, 2024

Was disappointed that the LoJack and the Zaktek were included in the price, not negotiable . I asked the GM why I have to buy something I don’t want, his response was, it comes with the car, I noticed More

by SOPAW1122
Recommend Dealer
No
Employees Worked With
Brett
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Jul 29, 2024 -

Surprise Ford responded

We strive to provide every customer with a 5-star experience so we’re disappointed to hear you did not feel you received that. At Surprise Ford, ensuring the safety and security of our customers vehicles is paramount. Lojack provides peace of mind through its proven track record in vehicle recovery, while paint protection safeguards vehicles against environmental damage include our intense sun which fades the paint to help ensure their longevity and value. We are happy to answer any questions you may have about the value of each product and the benefits they provide. We are unable to identify you by this screenname to reach out directly so please contact our Customer Relations Director Beverly Woodhull at 623-666-8577 at your earliest convenience.

July 21, 2024

For a quick oil change only, good service. No issues with my recent service visit thank you. More

by GOPATSRB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No sure
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Jul 26, 2024 -

Surprise Ford responded

Thank you for your review! We're pleased to hear that you received good service during your recent quick oil change. Your feedback is appreciated, and we look forward to serving you again at Surprise Ford. Thank you!

July 21, 2024

Clean, well managed, great technicians in the Service team, good communication, timely repairs and maintenance work More

by DKEEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Greathouse
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Jul 26, 2024 -

Surprise Ford responded

Thank you for your fantastic review! We're thrilled to hear that you found our dealership clean and well-managed, with great technicians on our service team. Good communication and timely repairs are our priorities, and we're glad we could meet your expectations. We look forward to serving you again at Surprise Ford!

July 21, 2024

I requested for my Zaktek reapplication to be completed with my service. It was clearly communicated at drop off it included the interior plan. Upon pick up the interior was not completed and I had to wait More

by GoSteelers09
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
David in service dept
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Aug 05, 2024 -

Surprise Ford responded

We apologize for any confusion regarding your Zaktek application. The interior protection plan protects your leather, fabric and carpets from spills, splatters and everyday mishaps as a protection. This coverage application is applied to but does not include any interior detailing or cleaning as that is the responsibility of the customer prior to application. We are happy to answer any questions you may have about your Zaktek plan. Please contact our Service Director Anoeil Atenousazar at 623-666-8577 at your earliest convenience.

July 20, 2024

Dave Greathouse is awesome! However your referral program sucks., I referred my cousin and they bought a car in March and I still haven’t received my referral $ yet. Many phone More

by GLASSHOFF4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Greathouse
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Jul 25, 2024 -

Surprise Ford responded

We appreciate you taking the time to share your experience! We're thrilled to hear that Dave Greathouse provided excellent service. We apologize for the delay in processing your referral bonus. Thank you for your patience and understanding.

July 20, 2024

Service went as expected, my truck was ready on time after it was serviced. Joe is great to work with. More

by mikeddelay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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Jul 25, 2024 -

Surprise Ford responded

We appreciate you choosing Surprise Ford for your service needs! Customer satisfaction is our top priority, and we're happy to hear we met your expectations.

July 20, 2024

The Suprise Ford dealership for me, is a place to take my car (Ford Escape) for whatever I need...I enjoy the polite business people and am always happy with results concerning my car. Thankyou Joe for your More

by MYPUGDOGMOXIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2024 -

Surprise Ford responded

We're thrilled to hear that Surprise Ford has been your go-to for all your Ford Escape needs! It's wonderful to know that our team's politeness and your satisfaction with the service have been consistent. Thank you for choosing Surprise Ford!

July 19, 2024

Always able to get in quickly & service is always completed as stated. Service rep Dave G is always pleasant. More

by SBUTAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Greathouse service rep 5 Stars
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Jul 25, 2024 -

Surprise Ford responded

Thank you for your wonderful review! We're pleased to hear that you always receive prompt service and that Dave G is consistently pleasant to work with. Your satisfaction is our priority, and we look forward to continuing to serve you at Surprise Ford.

July 19, 2024

Always have great service here. Evan does a great job explaining services being done as well as future service neede. More

by JWALSH10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
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Jul 25, 2024 -

Surprise Ford responded

Thank you for your wonderful review! We're delighted to hear that you always receive great service at Surprise Ford and that Evan does an excellent job explaining the services and future needs. We appreciate your trust in us and look forward to continuing to serve you.

July 19, 2024

Evan had good customer service. Vehicle was serviced in a timely manner. Will be bringing my truck back again when it needs to be serviced. More

by MARIEHENNING46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan. Service dept
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Jul 25, 2024 -

Surprise Ford responded

Thank you for your great review! We're happy to hear that Evan provided you with excellent customer service and that your vehicle was serviced promptly. We look forward to serving you again at Surprise Ford when your truck needs its next service. Thanks for choosing us!

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