Surprise Ford - Service Center

Our service tech Zach helped to. push thru our service in spite of being very busy. Our appointment was not entered but he got us in and fi wished a day early push thru our service in spite of being very busy. Our appointment was not entered but he got us in and fi wished a day early More

Excellent first contact by coordinator. Service took way longer than it should have been. Almost 2 hours for an oil change on a scheduled appointment is ridiculous. Have done this 3 times n Service took way longer than it should have been. Almost 2 hours for an oil change on a scheduled appointment is ridiculous. Have done this 3 times now, not a single event, it is the standard. More

Great service guy Zack. Timely service and professional. He even washes my wife’s truck. Timely service and professional. He even washes my wife’s truck. More

1st time to Suprise Ford Service. Communication was poor. Service gal said a 2 day repair when I made appointment. I brought my car in on a Thursday, service guy said probably would Communication was poor. Service gal said a 2 day repair when I made appointment. I brought my car in on a Thursday, service guy said probably would take 4 days not including the weekend. No rental or loner offered. I live 8 miles away so didn't qualify for a ride home. It was warranty and recall work. service guy said he would call me Friday with a update , no call. I call the following Tuesday (6days later including weekend)for update. It was ready that night. I'm not sure I would return there for service again even though closer to my home then Rodeo Ford where I purchased my Bronco More

I thought everything was just fine. They took my truck in on time, and had it ready when they said they would. They took my truck in on time, and had it ready when they said they would. More

Quick and easy experience. Joe in service department is knowledgeable and helpful. Was well taken care of. Joe in service department is knowledgeable and helpful. Was well taken care of. More

Great service, very friendly staff, and quick response to get an appointment scheduled. Jesus was the best! get an appointment scheduled. Jesus was the best! More

Jesus was very accommodating and the customer service was great. I will keep this store in mind for service. great. I will keep this store in mind for service. More

They are very thoughtful and kind. Joe is excellent!! It is a pleasure’s to work with this dealer. Joe is excellent!! It is a pleasure’s to work with this dealer. More