Back

Surprise Ford - Service Center

Surprise, AZ

4.4
261 Reviews

261 Reviews of Surprise Ford - Service Center

Sort by
July 31, 2024

My service representative was great and the vehicle service was very quick! The whole process was smooth from online appointment to final pickup of the vehicle from the service department. More

by Garykris10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2024

Surprise ford is an awesome place! Staff is great! Nice vehicles! Service staff is great! More

by BOONTILLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2024

I had to take my F150 Raptor in for a programming issue. Zack assisted me with getting my truck turned in and answered all my questions. Zack was very helpful when I had to pick up my truck and answering More

by stucksteve81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack
July 31, 2024

Phenomenal service each and every time. I've been coming here for a very long time and it's my preferred location. More

by KENOHPENER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Kemp
July 31, 2024

Service writer was very pleasant and promised a completion date which was accurate and then we received our vehicle back in a timely manner. More

by GPR1007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Hough
July 31, 2024

Evan was great to work with. He kept me informed on everything that was going on, and when my truck would be ready to pickup. More

by MILLRX6861
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2024

It’s accommodating to my schedule. The multi point inspection was thorough and expected. Didn’t expect the $800 invoice, according to 30k inspection results… More

by saveriobarbera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan
July 31, 2024

Great customer service every time I take my car in. Also the staff were great More

by RAMVELASQUEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus
July 31, 2024

Had to wait 2 hours for an oil change I had an appointment for, my vehicle did not get pulled into the shop until 1:30 hour after arriving. More

by IVANSANDOVAL_DESIGN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Evan
Aug 14, 2024 -

Surprise Ford responded

We apologize for the extended wait you experienced during your recent oil change. We understand how frustrating it can be and can assure you we understand your time is valuable. Appointment times reserve your place in line and while we do our best to facilitate timely repairs we have been experiencing an increase in service appointments which can lead to unfortunate delays as you experienced. Please know we are doing our best to speed up the process moving forward. We genuinely appreciate your patience and understanding, and we are committed to making sure your future visits are much smoother. Should you want to discuss your experience further, please contact our Service Director Anoeil Atenousazar at 623-666-8577 at your earliest convenience.

July 31, 2024

Not friendly and make you feel like your getting a bad deal and doesn’t want to fix stuff properly. More

by MATTSCHIFFACHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pezh Kayedan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2024 -

Surprise Ford responded

Thank you for bringing this to our attention. We’d like to understand more about what happened so we can address your concerns directly. Please reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577 at your earliest convenience to discuss this further. We’re here to make things right.

...
20
...