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Surprise Ford - Service Center

Surprise, AZ

4.4
261 Reviews

261 Reviews of Surprise Ford - Service Center

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August 10, 2024

Service did a good job and done on time service writer Zach did a good job of keeping me posted More

by ybcolld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack
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August 10, 2024

Got me in and out without any complications or pushing extra services. Evan was a professional. Customers dream. More

by BRANTMBROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Welle
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August 10, 2024

Fantastic service…friendly personnel…we recommend their service and we will continue to take our Ford there! More

by back2az
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan Welle
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August 10, 2024

Easy to make appointment and drop off, and kept us apprised of progress and had car work completed ahead of schedule. More

by SHELLY.DONHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hough
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August 10, 2024

I specifically asked for a AMSOIL Oil change for my 2024 E 450. Service Writer said OKAY. When I picked it up a asked if AMSOIL was used, the service writer said no, I'd have to order it. I would have done More

by OWNEVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service writer
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August 09, 2024

Very clean, friendly and accommodating. Great communication with me, I was informed every step of the way. More

by Siena54321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan
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August 08, 2024

I've been bringing my cars here for years, and have always enjoyed very good service. More

by Tedg289@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Welle, Dave Greathouse, and I think I remember a 'Vans' something or another.
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August 08, 2024

Service advisors not good. I am still waiting for a call on a part and warranty. It’s been a month now and I have called Evan last week 8/2/2024 and still silence More

by lapes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Evan in service.
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August 08, 2024

Normally pretty fast, and good at communicating what’s going on. Dave is the goat. More

by elijahvasquez00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Greathouse
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Aug 08, 2024 -

Surprise Ford responded

Hi Elijah, thank you so much for the kind words! We're thrilled to hear that you've had a positive experience with us and that Dave was able to assist you efficiently. If you ever need anything else, feel free to reach out. We appreciate your support!

August 08, 2024

Great service bay I came in with a recall was done within the hour!1 More

by GIOCARRION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2024 -

Surprise Ford responded

Thank you for sharing your positive experience with us! We're thrilled to hear that we were able to provide you with great service and complete your recall quickly. If you ever need anything in the future, don't hesitate to reach out. We appreciate your support!

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