Surprise Ford - Service Center

Very disappointed due to the lack of contact during the 10 days of service The last time we had two vehicles taken care of the young lady was fabulous She was the reason we wanted to return to your deale 10 days of service The last time we had two vehicles taken care of the young lady was fabulous She was the reason we wanted to return to your dealership I left a message for the service manager to call me yesterday morning and still have not heard from her Thank you for allowing me to share my experiencr More

I took my vehicle into another automotive company in Surprise for oil change. I was told I needed thousands of dollars of work done on my 2018 Escape with low mikeage, when in fact, I did not. This time Surprise for oil change. I was told I needed thousands of dollars of work done on my 2018 Escape with low mikeage, when in fact, I did not. This time, I took my car to Surprise Ford. Dave Greathouse made my experience easy and painless. He was honest and there needs to be more like him. More

Professional care received. Clean waiting area , prompt service. I liked the follow up care report printed out and not emailed. I will continue to use this dealership for the ca Clean waiting area , prompt service. I liked the follow up care report printed out and not emailed. I will continue to use this dealership for the care of my car. Thank you More

The service members I worked with were professional, polite, and extremely friendly. I have no criticism or additional feedback to offer. They did great! polite, and extremely friendly. I have no criticism or additional feedback to offer. They did great! More

Nick was great to work with. Happy with the service I received. The dealership was also aesthetically pleasing as I waited. Happy with the service I received. The dealership was also aesthetically pleasing as I waited. More

Nick in the service department was very helping in getting my vehicle in for service. Call me and kelp me inform on My vehicle . Great job getting my vehicle in for service. Call me and kelp me inform on My vehicle . Great job More

The service was fast, the wating room was clean and had great wifi (I worked uninterrupted), and the service representative was friendly and efficient. great wifi (I worked uninterrupted), and the service representative was friendly and efficient. More

They are great to work with. I will always take my car there and will always work with Dave Greathouse I will always take my car there and will always work with Dave Greathouse More

Michael was great to deal with and communicated well. Appreciate his teams support tracking down the tire I needed. Appreciate his teams support tracking down the tire I needed. More

Well 30 minutes went by before my car was driven in for service. I had coupon for 49$ to also check cabin and air filter. No mention if this was done or condition of them.Plus 68$ charged. service. I had coupon for 49$ to also check cabin and air filter. No mention if this was done or condition of them.Plus 68$ charged. More