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Surprise Ford

Surprise, AZ

Overview
Employees
Reviews
Vehicles
4.3
578 Reviews
What Makes Surprise Ford a Leader in the Phoenix area? Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area. Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory. As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit. If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
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16825 W Waddell Rd

Surprise, AZ

85388

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Showing 578 reviews

September 14, 2024

I arrived early and was taken care of right away. Vehicle was done in a short time More

by crzehma12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hough
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Sep 17, 2024 -

Surprise Ford responded

We’re glad to hear you were taken care of promptly and that your vehicle was ready quickly. Your feedback helps us keep improving. We hope to see you again soon!

September 14, 2024

As always, Surprise Ford service department does a fantastic job they explain in detail. What needs to happen to the vehicle and why vehicle is always ready when promised.. Service writer Julian, Zac, More

by Lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service writer, Julian service department service writer Zach service department very professional very courteous very kind. Do a great job. Thank you so much, gentlemen.
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Sep 17, 2024 -

Surprise Ford responded

Thank you, Lynn! We're thrilled to hear about your positive experience with our service team, especially Julian and Zac. Delivering excellent service and clear communication is our priority, and we're glad we met your expectations. We appreciate your continued trust in us!

Sep 17, 2024 -

Surprise Ford responded

Thank you for your wonderful review! We're delighted to hear that our service department, particularly Julian and Zac, consistently meets your expectations with their detailed explanations and professional service. It's great to know that you’re always satisfied with the service and timeliness. Your kind words are much appreciated, and we look forward to continuing to provide excellent service for you!

September 13, 2024

Great service. My service manager (Dave) was determined to fix a difficult to diagnose problem with the fuel tank and ensure that the issue was resolved. More

by Skypilot1ne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Greathouse
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Sep 17, 2024 -

Surprise Ford responded

Thanks! We're thrilled to hear about your positive experience with Dave. Our team takes pride in tackling tough challenges to provide top-notch service. Your feedback means a lot to us!

September 13, 2024

Joe is great! Got everything I needed done and even a recall I didn’t know about! More

by HAYESCHRISTIANSON17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Hough
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Sep 17, 2024 -

Surprise Ford responded

Thanks for the awesome feedback, Hayes! We're thrilled to hear that Joe took great care of you and helped with the recall. Your satisfaction is our priority, and we look forward to serving you again!

September 13, 2024

Friendly staff, The person who met me let me know the service advisor would be with me shortly. Evan Welle was very prompt and courteous. More

by buzz485
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan Welle
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Sep 17, 2024 -

Surprise Ford responded

Thanks for the fantastic review! We're thrilled to hear you had a great experience with our friendly staff and that Evan made a positive impression. Your feedback really motivates us to keep delivering excellent service!

September 13, 2024

He was very helpful and friendly, Took care of everything that was needed. I would highly recommend going back or referring someone else to go service their car there More

by CHRISDUMAS619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2024 -

Surprise Ford responded

Thanks, Chris! We're thrilled to hear about your positive experience. Our team is dedicated to providing friendly and helpful service, and it's great to know you felt well taken care of. We appreciate your recommendation and look forward to serving you again!

September 13, 2024

Truck repair took too long. Received the truck back with grease stains inside and outside. More

by gpachunka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pezh Kayedan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Fernandez
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Sep 17, 2024 -

Surprise Ford responded

We regret to hear about the delay in your repair and the condition in which your vehicle was returned. Our goal is always to complete repairs promptly and to return vehicles in pristine condition, and we apologize for falling short in this instance. We would like to speak with you about your experience but we are unable to identify you based on this screenname to reach out directly. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience so we can address your concerns promptly.

September 13, 2024

Dave Greathouse was awesome! He is always on top of my service requests. Great Job! More

by JD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Greathouse
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Sep 17, 2024 -

Surprise Ford responded

Thanks for the fantastic feedback, JD! We're thrilled to hear that Dave is providing you with excellent service. We appreciate your support and look forward to continuing to meet your needs!

September 13, 2024

Here's a draft to compliment the Ford dealership and their director, Nick: --- "I would like to take a moment to express my gratitude and appreciation for the exceptional service I received at y More

by Patrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : NICK, Ben
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Sep 17, 2024 -

Surprise Ford responded

Thanks for the fantastic review, Patrick! We're thrilled to hear about your exceptional experience and appreciate your kind words about Nick and the team. We strive to create a welcoming atmosphere and deliver top-notch service. Your recommendation means a lot to us!

September 13, 2024

Left a multiple messages to the Service Manager. Never bothered to call me back. I don't think I'll do business with Surprise Ford again. More

by Richard S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pezh Kayedan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Surprise Ford responded

Richard, it’s important to us that all of our customers get the support they need and we are disappointed to hear this. We spoke to our Service Director Anoeil Atenousazar and he shared he has not received your messages so please contact him directly at 623-344-4869 or email him at aatenousazar02@vtaig.com.

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