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Surprise Ford
Surprise, AZ
578 Reviews
What Makes Surprise Ford a Leader in the Phoenix area?
Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area.
Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory.
As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit.
If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 8:00 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 578 reviews
Verified Customer
October 11, 2024
Brett understood what we wanted to do and made it happen. Thank you Brett rocks Thank you Brett rocks More
by Happy Customer
Employees Worked With
October 08, 2024
Surprise Ford. Each member, knowledgeable, courteous, helpful, NON-pressuring! An integrated system of friendly professionals, each one pushing the machine in the s Each member, knowledgeable, courteous, helpful, NON-pressuring! An integrated system of friendly professionals, each one pushing the machine in the same direction with equal determination. Long hours? Tired? I couldn't tell. The motivation in the air was permeating and contagious. Sure, they got to make the sale, but making the customer feel, no, wait - having the customer "know" they are the first and most important ingredient in the "sale recipe" The sale being the final product, followed by amazing after-sale support! Salesperson; Kane - One name! - Slash, Drake, Google, Elon, - one name. How is one placed among the giants with one name? Excellence Unequaled Noted Unexplained Kane is to be studied and emulated. Nick - ditto Tony Gardea More
by tgardea
Employees Worked With
Kane, Sales
October 03, 2024
One the of the worst spots to buy a vehicle and don’t follow through with their contracts follow through with their contracts More
by jrarreol
Employees Worked With
October 01, 2024
Bryce did a fantastic job in assisting us in the sales process! We appreciate his assistance. process! We appreciate his assistance. More
by DAKOTA.LEWIS44
September 29, 2024
I’m pretty convinced that this dealership is outstanding not just in terms of sales but also the service department very good experience not just in terms of sales but also the service department very good experience More
by GOMEZ2333
September 28, 2024
DO NOT DO BUSINESS WITH THIS COMPANY! Extremely unprofessional and have liars for salespeople. Brett could not even keep an appointment and had to start over with another salesperson. Thi Extremely unprofessional and have liars for salespeople. Brett could not even keep an appointment and had to start over with another salesperson. This one tells me Brett just let for the day which was also a lie because we see him later. At first he said he had to comeback for something after I asked him why he missed our appointment. Then later it comes out he was there the whole time helping someone else. Got it I mean nothing to this dealership and neither does my time. It gets worse. I explained what my numbers were and that was all I wanted to do. Really easily you would think. I made it crystal clear I was not interested in any other numbers. I know what I can afford. But instead they bring out number that I said I will not agree to. I don’t need this car and said I’ll just improve my credit or get a bigger down payment and wait if my term are not meet. I start to walk out the door because I am more than upset now. And then he comes running back with the number I wanted and an app. Runs the app and now what was supposed to be a30minute appointment per Mario (another liar) is now running to 2 hours. Comes back with higher numbers again. I start to walk out and the guy who runs the numbers comes over and start to explain his xx. I don’t want to hear it. I made I clear what I expected before ever showing. Why are you pushing a price on me I told you I could not afford. Shame on you. This is why cars are repoed. After calling no one care to listen. I am not easier when you xxxx me off. I don’t want to seem like I am didn’t cuss and yell because I did. If they didn’t like it… all I can say is I didn’t like what this dealership put me through. I will be calling Ford directly and letting them know about this dealership and the people who work there. More
by CB
Employees Worked With
Mario, Brett
September 18, 2024
My Experience was amazing! Great service, friendly people and all around great vehicles!! Thanks Surprise Ford Great service, friendly people and all around great vehicles!! Thanks Surprise Ford More
by DANIEL.RIOS03.DR
September 15, 2024
They were very honest and up. Front about everything and cane my guy was Perfect! Front about everything and cane my guy was Perfect! More
by mbutterfield10
Employees Worked With
