Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Surprise Ford
Surprise, AZ
586 Reviews
What Makes Surprise Ford a Leader in the Phoenix area?
Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area.
Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory.
As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit.
If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 8:00 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 586 reviews
January 14, 2025
Dealership was fine. I am a bit annoyed with all the calls and text for follow-up. I also feel inappropriate for survey to be given onsite with person standing right ther I am a bit annoyed with all the calls and text for follow-up. I also feel inappropriate for survey to be given onsite with person standing right there and for person to say that if they do not get the highest it’s a negative. They also said this when they called. More
by JONATHANTAMMY
Verified CustomerEmployees Worked With
January 12, 2025
Everyone was kind and professional. Our sales rep, Roger, made sure we were happy with the deal we received on our new vehicle. At no point did I feel rushed to make a decision, and the Our sales rep, Roger, made sure we were happy with the deal we received on our new vehicle. At no point did I feel rushed to make a decision, and there were no predatory sales tactics involved. More
by ashleedsedson
January 10, 2025
Everyone at the Surprise Ford dealership was friendly, well-informed, and easy to work with. The new car was detailed to perfection. Visits to the Service Department for a Ford bought elsewhere were well-informed, and easy to work with. The new car was detailed to perfection. Visits to the Service Department for a Ford bought elsewhere were why I chose to use the Sales Department to replace that vehicle. More
by HHODESMD
Employees Worked With
I did not work with: Pezh. I did work with: Chuck, Roger, Oskar
January 10, 2025
I had a great experience John my sales person was great. He understood what I wanted explained every step of the process. Chuck my finance person was also great he got me the best financing and explain ev He understood what I wanted explained every step of the process. Chuck my finance person was also great he got me the best financing and explain everything. He also took time to answer a question I had the next day when I took posing my new car More
by NOEWEDDING
Employees Worked With
January 10, 2025
I ordered a truck. The process of buying it was about as seamless and easy going as it could be. Overall, my experience there was great and would recommend to anyone wh The process of buying it was about as seamless and easy going as it could be. Overall, my experience there was great and would recommend to anyone who asks. Dan Doncea was wonderful to work with and is what made this experience so easy. More
by mrncrps08
January 06, 2025
Our sales guy Nick B and his team went above and beyond from the first point of contact to the moment we drove away! We are grateful for the service and care given. from the first point of contact to the moment we drove away! We are grateful for the service and care given. More
by BruncieMT
January 01, 2025
Friendly and professional. Seem to really care about their customer. I would definatel recommend them. Seem to really care about their customer. I would definatel recommend them. More
by BMBAC
December 30, 2024
Surprise Ford Dealership received a trade in vehicle that I was looking for. A Subaru Outback with the big engine. Rodger was my Salesman and Sam in Finance, both were very helpful. Rodger explained the te I was looking for. A Subaru Outback with the big engine. Rodger was my Salesman and Sam in Finance, both were very helpful. Rodger explained the technology in the car and demonstrated how to use it. Rodger was honest, forthcoming and never pressured me during negotiations. Sam was meticulous on the computer triple checking that everything was spelled correctly and information inputed correctly. Both employees showed dedication while working hard on my transaction. Thank you More
by M_ARATA
Employees Worked With
Rodger and Sam.
December 30, 2024
Surprise Ford Dealership received a trade in vehicle that I was looking for. A Subaru Outback with the big engine. Rodger was my Salesman and Sam in Finance, both were very helpful. Rodger explained the te I was looking for. A Subaru Outback with the big engine. Rodger was my Salesman and Sam in Finance, both were very helpful. Rodger explained the technology in the car and demonstrated how to use it. Rodger was honest, forthcoming and never pressured me during negotiations. Sam was meticulous on the computer triple checking that everything was spelled correctly and information inputed correctly. Both employees showed dedication while working hard on my transaction. Thank you More
by M_ARATA
Employees Worked With
Rodger and Sam.
