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Surprise Ford

Surprise, AZ

Overview
Employees
Reviews
Vehicles
4.3
541 Reviews
What Makes Surprise Ford a Leader in the Phoenix area? Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area. Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory. As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit. If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
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16825 W Waddell Rd

Surprise, AZ

85388

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Showing 541 reviews

September 12, 2024

Amazing customer service and talented, knowledgeable Service Writers. Joe has been my go-to Service Representative since purchasing a new truck from Surprise Ford. I am, and have always been, a happy More

by Tomasldo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe
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Sep 17, 2024 -

Surprise Ford responded

Thank you for your kind words! We're thrilled to hear that you've had such positive experiences with our service team, especially Joe. It's fantastic to know that he has been a reliable point of contact for you. We appreciate your continued support and look forward to assisting you with any future needs.

September 12, 2024

Great, friendly, informative ,helpful and I like the way I was treated in a good location, have lots of choices. More

by LQUAR7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger, Sam and Angel
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Sep 17, 2024 -

Surprise Ford responded

Thank you for the wonderful feedback! We're delighted to hear that you found our team friendly, informative, and helpful. It’s great to know you appreciated the range of choices and the convenient location. We look forward to serving you again in the future!

September 12, 2024

Provided with service at my appointment time and finished when they said it would done. You can't get better than that. More

by GSCOTT39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Welle
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Sep 17, 2024 -

Surprise Ford responded

We’re thrilled to hear you had a great experience with us! Timeliness is key, and we’re glad we met your expectations. Thank you for your kind words and support!

September 12, 2024

Was Very friendly and great service had my car done in less time then expected More

by Ryangtstang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David greathouse
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Sep 17, 2024 -

Surprise Ford responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience and that your car service was completed ahead of schedule. If you need anything else or have any questions in the future, feel free to reach out. Have a great day!

September 12, 2024

They are conscious, dependable, timely, friendly and helpful. They are quick to respond to service and sales needs. More

by TKOLAKOWSKI216694MI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh was very nice and offered a complimentary car wash
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Sep 17, 2024 -

Surprise Ford responded

Thank you for your wonderful feedback! We're glad to hear that you find our team dependable and friendly. It’s our goal to be timely and responsive to both service and sales needs, so it's great to know we're meeting your expectations. If you ever need anything else, please don’t hesitate to reach out!

September 11, 2024

We were provided with quick and effective service during our most recent visit at surprise ford. More

by jonandtracie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe service department
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Sep 16, 2024 -

Surprise Ford responded

Thanks for the fantastic feedback, Jon! We're thrilled to hear that you experienced quick and effective service at Surprise Ford. Our team works hard to ensure every visit is a great one. We look forward to seeing you again!

September 11, 2024

Friendly and knowledgeable staff. The dealership was welcoming and comfortable. No high-pressure sales tactics. More

by Larry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marquez and Mario.
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Sep 16, 2024 -

Surprise Ford responded

Larry, thank you for your fantastic feedback! We're thrilled to hear you had a positive experience with our team. Creating a welcoming environment with knowledgeable staff is our priority, and we appreciate you recognizing that. Looking forward to seeing you again soon!

September 10, 2024

Vehicle took longer than expected being repaired due to part being shipped. Not the dealer's fault but a heads up would have helped. More

by ZAPOLADONALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
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Sep 16, 2024 -

Surprise Ford responded

We understand that better communication during this process would have been helpful. If you have any further questions or need assistance, please contact Anoeil Atenousazar, our Service Director, at 623-666-8577. We appreciate your understanding and are here to support you.

September 10, 2024

honestly they all suck , they don’t know what they are doing can’t fix a simple problem had taken my car 3 times to get it checked out and can’t get a simple problems fixed out had over 3-5 guys and still More

by dontworryaboutit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pezh Kayedan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : chad and nicholas
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Sep 16, 2024 -

Surprise Ford responded

It’s clear we didn’t meet your expectations in addressing the issue with your vehicle. We’re committed to resolving such matters and would appreciate the chance to make things right. Please contact Anoeil Atenousazar, our Service Director, at 623-666-8577. We want to ensure we address your concerns thoroughly and restore your confidence in our service.

September 10, 2024

I brought my car in for a replacement tire which took two days to fix. More

by LADYMIKAELIAN
Recommend Dealer
No
Employees Worked With
Joe
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Sep 16, 2024 -

Surprise Ford responded

We understand that the two-day turnaround for your tire replacement was longer than expected. We strive to complete all services in a timely manner, and we appreciate your patience. If you have any concerns or need further assistance, please reach out to Anoeil Atenousazar, our Service Director, at 623-666-8577. We're here to ensure your satisfaction and address any additional questions you might have.

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