Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Surprise Ford

Surprise, AZ

Overview
Employees
Reviews
Vehicles
4.3
576 Reviews
What Makes Surprise Ford a Leader in the Phoenix area? Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area. Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory. As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit. If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
Contact Dealership

16825 W Waddell Rd

Surprise, AZ

85388

Directions

By Type

Showing 576 reviews

July 05, 2024

Friendly and caring. The process to get you car in for service is simple. The fact you get your own service advisor throughout your visit is wonderful! More

by 1grampstucker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
June 19, 2024

I’m very excited that you’re so much better than the place out in Wickenburg! 100 percent better! More

by langbud77
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hough
Report | Print
June 19, 2024

Surprise Ford was professional in repairing my Ford Bronco. Surprise Ford competed all work in one and half hours. More

by tomolive28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Report | Print
Jun 20, 2024 -

Surprise Ford responded

We're delighted to hear about your positive experience at Surprise Ford! Providing professional and efficient service is a top priority for us, and we're glad that we could complete all the necessary repairs on your Ford Bronco in just one and a half hours. If there's anything else we can assist you with or if you have any more feedback to share, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

June 19, 2024

Service tech, Evan Welle very professional, helpful and friendly. The greeter was also very courteous and helpful. There was no stars for Evan. but I give him a 5 Star rating. More

by buzz485
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Welle
Report | Print
Jun 20, 2024 -

Surprise Ford responded

We're delighted to hear about your positive experience with Evan Welle and the team at Surprise Ford! Providing professional, helpful, and friendly service is a top priority for us, and we're thrilled that Evan and our greeter exceeded your expectations. Thank you for your 5-star rating for Evan; your feedback means a lot to us. If there's anything else we can assist you with or if you have any more feedback to share, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

June 19, 2024

Great sales and finance team. From the moment of arrival to driving away in a new vehicle they were very friendly and professional. More

by cfranquet071
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Horabik
Report | Print
Jun 20, 2024 -

Surprise Ford responded

We're thrilled to hear about your positive experience with our sales and finance teams at Surprise Ford! Providing friendly and professional service from the moment you arrive until you drive away in your new vehicle is what we strive for. Your satisfaction is our top priority, and we're delighted that our team met your expectations. If there's anything else we can do for you or if you have any more feedback to share, please feel free to reach out. We appreciate your business and look forward to serving you again in the future!

June 19, 2024

When I arrived Even informed me that they were running a little behind schedule. I told Even I had another appointment elsewhere and if we cannot be done in time I would have to reschedule. He assured me he More

by BUSTERB133
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Even welle 5 Star
Report | Print
Jun 20, 2024 -

Surprise Ford responded

We're thrilled to hear about your positive experience at Surprise Ford! Providing timely and efficient service is a priority for us, and we're glad that Evan ensured everything was completed on time despite the initial delay. Your satisfaction is important to us, and we appreciate your understanding. If there's anything else we can do for you or if you have any more feedback to share, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

June 19, 2024

Slow. Too slow, not one person is moving with any sense urgency. Made me late. More

by daryantinsley54
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pezh Kayedan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2024 -

Surprise Ford responded

We apologize for the inconvenience you experienced during your recent visit to Surprise Ford. Providing efficient service is a top priority for us, and we regret that we did not meet your expectations in this regard. Your time is valuable, and we understand how frustrating delays can be. To address your concerns promptly, we encourage you to contact our Service Director, Anoeil Atenousazar, at 623-666-8577. Anoeil is committed to ensuring our customers receive timely and attentive service, and he will be able to discuss your experience in detail and work towards a resolution. Thank you for bringing this matter to our attention. We value your feedback and the opportunity to improve our service for you and future customers.

June 19, 2024

Evan was easy to work with as always. Car was done ahead of schedule which he knew was important to me with two little kids and a trip coming up. More

by SJROLPH01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan
Report | Print
Jun 20, 2024 -

Surprise Ford responded

We're thrilled to hear about your positive experience with Evan at Surprise Ford! Providing exceptional service and ensuring your car was ready ahead of schedule to accommodate your needs is what we strive for. We understand the importance of timely service, especially with little kids and a trip coming up. If there's anything else we can do for you or if you have any more feedback to share, please feel free to reach out. We appreciate your loyalty and look forward to serving you again in the future!

June 18, 2024

Evan, as always, is professional and prompt with helping me get my vehicle taken care of. More

by Matt H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
Report | Print
Jun 20, 2024 -

Surprise Ford responded

Thank you for taking the time to leave a positive review about Evan at Surprise Ford! We truly appreciate you recognizing his professionalism and prompt service. It's important to us that our customers feel confident and valued throughout the service experience. At Surprise Ford, we strive to build trust with our customers and ensure their vehicles are serviced efficiently and effectively. We're happy to hear that Evan consistently exemplifies those qualities!

June 03, 2024

I purchased a new Ford Edge here last year. The sales team was average. But when bringing car in for service, my rating has dropped. Quality of work seems ok, but there is no process for checki More

by dennislhardy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Unknown
Report | Print
Jun 05, 2024 -

Surprise Ford responded

Dennis, we’d like to into this situation and gather more details from you. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further.

1
...
38
39
40
...
58