Surprise Ford

Bryce did a fantastic job in assisting us in the sales process! We appreciate his assistance. process! We appreciate his assistance. More

They are friendly and informative. They explain what I should expect from my car. Thanks They explain what I should expect from my car. Thanks More

I’m pretty convinced that this dealership is outstanding not just in terms of sales but also the service department very good experience not just in terms of sales but also the service department very good experience More

DO NOT DO BUSINESS WITH THIS COMPANY! Extremely unprofessional and have liars for salespeople. Brett could not even keep an appointment and had to start over with another salesperson. Thi Extremely unprofessional and have liars for salespeople. Brett could not even keep an appointment and had to start over with another salesperson. This one tells me Brett just let for the day which was also a lie because we see him later. At first he said he had to comeback for something after I asked him why he missed our appointment. Then later it comes out he was there the whole time helping someone else. Got it I mean nothing to this dealership and neither does my time. It gets worse. I explained what my numbers were and that was all I wanted to do. Really easily you would think. I made it crystal clear I was not interested in any other numbers. I know what I can afford. But instead they bring out number that I said I will not agree to. I don’t need this car and said I’ll just improve my credit or get a bigger down payment and wait if my term are not meet. I start to walk out the door because I am more than upset now. And then he comes running back with the number I wanted and an app. Runs the app and now what was supposed to be a30minute appointment per Mario (another liar) is now running to 2 hours. Comes back with higher numbers again. I start to walk out and the guy who runs the numbers comes over and start to explain his xx. I don’t want to hear it. I made I clear what I expected before ever showing. Why are you pushing a price on me I told you I could not afford. Shame on you. This is why cars are repoed. After calling no one care to listen. I am not easier when you xxxx me off. I don’t want to seem like I am didn’t cuss and yell because I did. If they didn’t like it… all I can say is I didn’t like what this dealership put me through. I will be calling Ford directly and letting them know about this dealership and the people who work there. More

Kane was very friendly and helpful. He took a lot of time to find the right car for me. He took a lot of time to find the right car for me. More

My Experience was amazing! Great service, friendly people and all around great vehicles!! Thanks Surprise Ford Great service, friendly people and all around great vehicles!! Thanks Surprise Ford More

They were very honest and up. Front about everything and cane my guy was Perfect! Front about everything and cane my guy was Perfect! More

I arrived early and was taken care of right away. Vehicle was done in a short time Vehicle was done in a short time More

As always, Surprise Ford service department does a fantastic job they explain in detail. What needs to happen to the vehicle and why vehicle is always ready when promised.. Service writer Julian, Zac, fantastic job they explain in detail. What needs to happen to the vehicle and why vehicle is always ready when promised.. Service writer Julian, Zac, do a very professional excellent job thank you so much. Very happy with the service every time I pick up a vehicle it’s Surprise service department More

Dave Greathouse was awesome! He is always on top of my service requests. Great Job! He is always on top of my service requests. Great Job! More