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Surprise Ford

Surprise, AZ

Overview
Employees
Reviews
Vehicles
4.3
541 Reviews
What Makes Surprise Ford a Leader in the Phoenix area? Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area. Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory. As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit. If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
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16825 W Waddell Rd

Surprise, AZ

85388

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Showing 541 reviews

November 04, 2024

Gio and Nick at Surprise Ford were a pleasure to work with. I would highly recommend stopping by to see them if you are in the market for a new or used vehicle. More

by JDSREPAIR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2024 -

Surprise Ford responded

Thanks! We're thrilled to hear you had a great experience with Gio and Nick. Your recommendation means a lot to us. We look forward to welcoming you back whenever you're ready for your next vehicle!

October 29, 2024

Finance person was condescending and made process not very pleasant. Salesperson was nice. Helpful receptionist. More

by Kmorkrn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
N/a
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October 28, 2024

Kane was a great product expert which I really enjoyed. Chuck was great on informing us what value the warranties bring to the table. More

by ajbriggs95
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kane
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Oct 30, 2024 -

Surprise Ford responded

Thanks for the fantastic review! We're thrilled to hear that Kane and Chuck provided you with valuable insights. Your feedback motivates us to keep delivering great experiences. We look forward to serving you again!

October 24, 2024

I had an excellent experience at this Ford dealership. The process was fast and easy, with knowledgeable staff who made everything straightforward. They truly listened to my needs and ensured I got the be More

by Alexandra.aasen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Surprise Ford responded

Thank you, Alexandra! We're thrilled to hear about your excellent experience with our team. Our goal is to make the car-buying process as smooth as possible, and your feedback truly motivates us. We appreciate the recommendation and look forward to serving you again in the future!

October 22, 2024

The process was easy and Dan was super helpful and accommodating. Thank you for a great buying experience we love our new bronco sport! More

by Sophia.pizzillo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan
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Oct 23, 2024 -

Surprise Ford responded

Sophia, thank you for your fantastic review! We're thrilled to hear that Dan made your buying experience seamless and enjoyable. Enjoy your new Bronco Sport—happy adventures ahead!

October 18, 2024

Great customer service. Makes you feel comfortable. Was willing to go the extra mile for the assist. More

by SUPERIORCUSTOMS2013
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Richards
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Oct 21, 2024 -

Surprise Ford responded

Thanks! We're thrilled to hear you had a fantastic experience with our team. Going the extra mile for our customers is what we strive for, and your feedback means a lot to us. Looking forward to serving you again!

October 11, 2024

Brett understood what we wanted to do and made it happen. Thank you Brett rocks More

by Happy Customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

Surprise Ford responded

We’re thrilled to hear that Brett delivered exactly what you were looking for! Your satisfaction means the world to us. Thanks for the shout-out!

October 08, 2024

Surprise Ford. Each member, knowledgeable, courteous, helpful, NON-pressuring! An integrated system of friendly professionals, each one pushing the machine in the s More

by tgardea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kane, Sales
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Oct 11, 2024 -

Surprise Ford responded

We're thrilled to hear about your exceptional experience with our team. Your kind words about Kane and Nick truly motivate us to keep delivering outstanding service. We appreciate your support and look forward to serving you again in the future!

October 03, 2024

They did a great job fixing my Saleen. Parts were hard to find, but they came through. Would like to thank Zake for his work. More

by slfcat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack
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Oct 04, 2024 -

Surprise Ford responded

Thank you for your positive feedback! We're thrilled to hear that you had a great experience getting your Saleen fixed and that Zack was able to assist you. We understand that finding parts can be challenging, so we appreciate your patience. If you need anything else in the future, don’t hesitate to reach out!

October 03, 2024

One the of the worst spots to buy a vehicle and don’t follow through with their contracts More

by jrarreol
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Pezh Kayedan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Surprise Ford responded

Thank you for sharing your feedback. We're sorry to hear about your experience and would like to address your concerns. However, we are unable to identify you by this screenname. Please contact Beverly Woodhull, our Customer Relations Director, at 623-666-8577. She will be happy to assist you and ensure that your concerns are properly addressed. Thank you for bringing this to our attention.

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