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Surprise Ford
Surprise, AZ
576 Reviews
What Makes Surprise Ford a Leader in the Phoenix area?
Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area.
Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory.
As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit.
If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 8:00 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 576 reviews
March 28, 2025
Great experience working with Octavio Salas and George Lopez on buying our new Ford Maverick Lopez on buying our new Ford Maverick More
by Fullerkt54
Verified Customer
March 24, 2025
Absolutely terrible experience. I made a deal with Camryn for sale price of a used F-250 yesterday. I decided to do a trade in however did not have the vehicle so in order to honor I made a deal with Camryn for sale price of a used F-250 yesterday. I decided to do a trade in however did not have the vehicle so in order to honor the estimated trade in value I had to bring my trade in for inspection today which was no problem. I get there and they finish my inspection and decide to honor the trade in value to what Carmax would offer. The manager working today (different from the previous day) says the list price is the sale price even though the sale price was agreed upon the previous day and initialed! WHAT A WASTE OF TIME!!! I came all the way from Mesa and prefaced on the initial day that we would agree to a sale price first before pursuing the conversation any further. We came to one, and had it approved, and the following day that offer is rescinded after I brought my trade in vehicle in per their instruction. Absolutely Wild! I was prepared to buy and now they blew it. This is a prime example as to why people don't trust car salesman and dealerships. More
by Carlos Santana
March 24, 2025
14 hard credit inquiries. Promised one price than ended up paying another. Has anyone found the name of the GM? Paid for things already installed, maybe I’m a little slow, but Promised one price than ended up paying another. Has anyone found the name of the GM? Paid for things already installed, maybe I’m a little slow, but I recognize when the umbrella has been opened in a sensitive spot. Their radio ad said they had a 50% off ad, and then camouflaged it at the end by saying they “wanted to reduce their inventory by 50%”. Well done. I even called to verify the ad and they said yes. Don’t get me wrong, the truck is an amazing machine, not so much the dealership. It’s fantastic to be a Vet and get ripped off on Memorial Day weekend. Pay special attention to their “sales.” Two months later... I’m ready to name people “Sean Moriarity” sold us for everything they could. Meanwhile “Martin” the “Sales Director” wouldn’t offer a solution. This place is where you get ripped off. Please do not buy a vehicle here. I can’t stress enough to you, this place is the Master or Predatory Loans. I’ve made it my goal to ensure this place closes for good. My next step is to write Ford directly. Look in the show room, Bullitts, GT 350’s, platinum trucks, this place spent so much money on fancy cars they are trying to catch up. In a place like Surprise, good luck. Basically we the poor are paying for the showroom. *****UPDATE****** Five years later my cam phasers are going out, still under extended warranty that Surprise Ford offered (MPP) and they would not cover the repairs with an active service bulletin. This place is an absolute scam. More
by Desert_gunslinger@yahoo.com
Employees Worked With
General
March 16, 2025
Great service and made me feel good about my purchase. Steve and Dan are great employees. Steve and Dan are great employees. More
by metsbaby
Employees Worked With
March 10, 2025
Great experience with all of the staff. Made the purchase very easy. Would definitely recommend. Made the purchase very easy. Would definitely recommend. More
by jjearl16
Employees Worked With
March 05, 2025
Was in and out pretty quickly over all great experience first time owning a ford and love it already first time owning a ford and love it already More
by johnniependergast
Employees Worked With
February 20, 2025
Worthless excuse for a dealership. Took my truck in to get a leak fixed under warranty as I only have 12,000 miles. After 3 weeks I finally get it back and am hit with a vile smell. Took my truck in to get a leak fixed under warranty as I only have 12,000 miles. After 3 weeks I finally get it back and am hit with a vile smell. There are butt cheek stains on the seat, huge scratch on my door, smeared lipstick on my headliner and visor, deep hand indentions on the visor, shoe prints on the headliner and obvious bodily fluid stains all over the seat and floorboard. Found a hair tie and hair clip in my console that’s not mine. I have dash cams and they were also stuffed in the center console and had been wiped with ZERO footage on them, I have never cleared the SD cards. The dealership refuses to take any accountability and blames me for the condition even though it was not like this when I dropped it off. I’m single and work from home so I know it’s not me or a cheating partner. DO NOT DO BUSINESS WITH THEM!!!! I wish I would have read the countless negative reviews before I decided to go to them More
by Tj514980
Employees Worked With
February 20, 2025
They do not care ,no call backs ,worst car buying experince ever , we ended up refusing to buy there , they were insulting and demeaning experince ever , we ended up refusing to buy there , they were insulting and demeaning More
by cjmac
Employees Worked With
