Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Surprise Ford

Surprise, AZ

Overview
Employees
Reviews
Vehicles
4.3
578 Reviews
What Makes Surprise Ford a Leader in the Phoenix area? Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area. Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory. As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit. If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
Contact Dealership

16825 W Waddell Rd

Surprise, AZ

85388

Directions

By Type

Showing 579 reviews

September 07, 2024

I have always had excellent service at the dealership, thanks to Dave Greathouse, he is the best at his job, very informative, efficient , and always personable, as a customer with 2 fords I appreciate More

by RANDDIETOROK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Greathouse 10stars
Report | Print
Sep 12, 2024 -

Surprise Ford responded

Thank you for your kind words! We're delighted to hear that Dave has consistently provided you with excellent service. His dedication to being informative, efficient, and personable is truly valued. We appreciate your continued trust in our dealership for your Ford vehicles. If you need anything else, don’t hesitate to reach out!

September 07, 2024

Easy schedule and check-in. Service rep kept me informed. Met time estimate. Thanks Nick! More

by stella.shanovich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Sep 12, 2024 -

Surprise Ford responded

Thank you for the positive feedback! We're glad to hear that scheduling and check-in were easy, and that Nick kept you informed throughout the process. It's great to know we met your time estimate. We appreciate your business and look forward to serving you again!

September 07, 2024

The dealership is first rate. The people who helped me were both friendly and professional. The service was good and they were able to complete the work in a timely manner. More

by RICKMOON48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
Report | Print
September 06, 2024

Surprise dealership was very clean and all the staff are always very pleasant to talk to. More

by JWILLIAMS3170
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

Surprise Ford responded

Thank you for the positive feedback! We’re thrilled to hear that you found our dealership clean and our staff pleasant. Maintaining a welcoming environment and providing great service is our priority. If you have any more questions or need assistance, don't hesitate to reach out. We look forward to seeing you again!

September 06, 2024

I was serviced by Zack in a very efficient and professional manner when a small problem came up he quickly came up with a solution and implemented it. More

by JERRYJNEWMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Frame
Report | Print
Sep 12, 2024 -

Surprise Ford responded

Thank you for your kind words! We're glad to hear that Zack handled your service efficiently and professionally. It's great to know he was able to quickly address and resolve the issue. If you need anything else or have any further questions, feel free to reach out. We appreciate your feedback and look forward to assisting you again!

September 06, 2024

My advisor, Evan, was great. My issue was quickly identified and the necessary parts were ordered. Very good experience. More

by MCJDTODD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan, my service advisor
Report | Print
Sep 12, 2024 -

Surprise Ford responded

Thank you for sharing your positive experience! We're thrilled to hear that Evan was able to quickly identify the issue and arrange for the necessary parts. We appreciate your feedback and are glad to know you had a very good experience. If you need any further assistance, please don’t hesitate to reach out!

September 06, 2024

Excellent service, fair price, on time delivery, good 👍 really feel happy with the dealer, good job More

by Rosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
Report | Print
Sep 12, 2024 -

Surprise Ford responded

Thank you for the fantastic feedback! We're thrilled to hear that you had an excellent experience with us. Your satisfaction with our service, pricing, and on-time delivery means a lot. If there's anything more we can do for you, please let us know. Thanks again for your support!

September 06, 2024

Zach is a good employee he helped me every time you guys are really nice More

by garycooperc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

Surprise Ford responded

Thank you for your kind words! We're thrilled to hear that Zach has been so helpful and that you've had great experiences with our team. We appreciate your support and look forward to assisting you again in the future!

September 05, 2024

I just wanna express my frustration with my experience at Surprise Ford. I bought a used vehicle from them and couldn’t pick it up because they had to run it through services and cleaning. When I got my vehi More

by D.BROWN28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Pezh Kayedan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2024 -

Surprise Ford responded

We understand how frustrating it must have been to encounter such an issue with your tires, especially after expecting a thorough inspection. Your safety and satisfaction are important to us, and we take concerns like this seriously. While it’s disappointing to hear that your experience didn’t meet expectations, we would like to have the opportunity to address this further. We encourage you to reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577, who can assist you directly in reviewing your situation and finding a resolution.

September 04, 2024

Close by dealer with easy to make appointment. I like the ability to use OEM parts and labor for repairs More

by crd55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicohlas
Report | Print
Sep 10, 2024 -

Surprise Ford responded

We’re glad to hear you found our location convenient and appreciate our use of OEM parts. Your feedback means a lot to us, and we’re always here to ensure your experience is top-notch. Looking forward to serving you again!

1
...
12
13
14
...
58