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Surprise Ford

Surprise, AZ

4.3
578 Reviews
What Makes Surprise Ford a Leader in the Phoenix area? Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area. Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory. As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit. If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
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16825 W Waddell Rd

Surprise, AZ

85388

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Showing 578 reviews

September 10, 2024

I brought my car in for a replacement tire which took two days to fix. More

by LADYMIKAELIAN
Recommend Dealer
No
Employees Worked With
Joe
Sep 16, 2024 -

Surprise Ford responded

We understand that the two-day turnaround for your tire replacement was longer than expected. We strive to complete all services in a timely manner, and we appreciate your patience. If you have any concerns or need further assistance, please reach out to Anoeil Atenousazar, our Service Director, at 623-666-8577. We're here to ensure your satisfaction and address any additional questions you might have.

September 10, 2024

honestly they all suck , they don’t know what they are doing can’t fix a simple problem had taken my car 3 times to get it checked out and can’t get a simple problems fixed out had over 3-5 guys and still More

by dontworryaboutit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pezh Kayedan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : chad and nicholas
Sep 16, 2024 -

Surprise Ford responded

It’s clear we didn’t meet your expectations in addressing the issue with your vehicle. We’re committed to resolving such matters and would appreciate the chance to make things right. Please contact Anoeil Atenousazar, our Service Director, at 623-666-8577. We want to ensure we address your concerns thoroughly and restore your confidence in our service.

September 10, 2024

Everyone is always polite and helpful. I always get fantastic service, and I'm confident my truck is fixed correctly. More

by SHELLYIRENESWAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Surprise Ford responded

Thank you for your kind words! We’re thrilled to hear that you consistently receive polite and helpful service and that you trust us with your truck. Ensuring your vehicle is fixed correctly is our top priority. If there’s anything more we can do for you, please let us know. We appreciate your continued support!

September 10, 2024

I love how they get my vehicle in and out in a timely manner. I run a business and down time costs me money. More

by rottnboxr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colton Rodgers
Sep 16, 2024 -

Surprise Ford responded

Thank you! We’re thrilled to hear that our efficient service helps keep your business running smoothly. We appreciate your support and look forward to serving you again soon!

September 10, 2024

Our salesman Ben was awesome! Definitely got everything we wanted and more! Would highly recommend purchasing a vehicle at this location. I had a problem with setting up something More

by JJASPRING1956
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben pietrowski
Sep 16, 2024 -

Surprise Ford responded

Thanks! We’re thrilled to hear about your positive experience with Ben and our team. It’s great to know we could assist you promptly. Your recommendation means a lot to us! Enjoy your new truck!

September 09, 2024

The service department told me that the clutch was bad in my focus and quoted me a price of $3,800.00 to replace. I think that estimate is way off base More

by timdebbiemooney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach
Sep 16, 2024 -

Surprise Ford responded

We understand your concern about the clutch replacement estimate. For a detailed clarification on the pricing and to address any questions you might have, please contact Anoeil Atenousazar, Service Director, at 623-666-8577. We’re committed to providing transparent and accurate information to resolve your concerns.

September 09, 2024

Great workers and super friendly. I would recommend to anyone to buy a car from Surprise Ford. My husband and father also got their vehicles from here. Kane was friendly and great. More

by Haley York
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kane
Sep 13, 2024 -

Surprise Ford responded

Thank you for your kind words! We’re thrilled to hear that you had a great experience with our team and that Kane provided excellent service. It’s fantastic to know that you, your husband, and your father have all had positive experiences with us. We appreciate your recommendation and look forward to assisting you and your family in the future!

September 09, 2024

My service person,Zack, was very helpful and accommodating to my problems. He is one of the reasons I am repeat customer. More

by ekubli1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kane Anderson
Sep 13, 2024 -

Surprise Ford responded

Thank you for your feedback! We’re delighted to hear that Zack was helpful and accommodating, and that his service has contributed to your decision to return as a customer. We appreciate your loyalty and look forward to continuing to assist you. If you need anything else, don’t hesitate to reach out!

September 08, 2024

Very positive atmosphere, everyone was nice and friendly. Showroom was clean and neat. Very welcoming. More

by MRSBARRETTE21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Willy Aponte
Sep 12, 2024 -

Surprise Ford responded

Thank you for your kind words! We’re thrilled to hear that you had a positive experience with our friendly team and found our showroom clean and welcoming. Your satisfaction is important to us, and we look forward to seeing you again. If you need anything else, just let us know!

September 08, 2024

Great customer service. My advisor Nick was knowledgeable and got my truck back to me quickly!! More

by KBANDSTRA94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Sep 12, 2024 -

Surprise Ford responded

Thank you for your feedback! We’re glad to hear that Nick provided knowledgeable service and got your truck back to you quickly. Your satisfaction is our priority, and we appreciate your positive comments. If you need anything else, don’t hesitate to reach out!

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