Suntrup Volkswagen

Kai was helpful and professional - he had even taken the time to respond to me on a Sunday to get as much information going as possible. AJ was great, I was able to get the car at a great price and even mor time to respond to me on a Sunday to get as much information going as possible. AJ was great, I was able to get the car at a great price and even more protection for myself and the vehicle. After the sale, I was reviewing the paperwork and was extremely unhappy because I was not fully understanding the numbers (I had my wife and kids there and a lot was going on) and out of a lack of understand wrote a poor review. AJ called me the next day and re-walked me through the numbers again and made sure I understood the actual deal I got. I have a lot of respect for that - so in turn I am changing my review. More

By far the best experience I’ve ever had purchasing a vehicle! Kai was an amazing guy, I couldn’t recommend him enough. Guy in finance was great as well. Very helpful and down to earth people! vehicle! Kai was an amazing guy, I couldn’t recommend him enough. Guy in finance was great as well. Very helpful and down to earth people! More

My Title application which we have called about several times and nobody has called us back. The net price is incorrect, should be $19,005. I called the DMV in Jeff City about it and was told they tax on times and nobody has called us back. The net price is incorrect, should be $19,005. I called the DMV in Jeff City about it and was told they tax on the actual net price, so this must be changed. I was also told that I must bring the old title with me. I was never given one! I won’t do business with a dealership that ignores the many phone calls and never returns the calls or takes care of the two problems I’m left with. More

Wrong commitment, this is not good deals , I had very bad experience dealing with vw bad experience dealing with vw More

Awesome customer service! Thank you so much! I am so Grateful I came to this location. Thanks again! Thank you so much! I am so Grateful I came to this location. Thanks again! More

I was promised a good deal and was lied to during the process. At one point in time I asked him to ask for 100 more for my trade in. 2400 instead of 2300 after the initial offer of 1500 and he said no I process. At one point in time I asked him to ask for 100 more for my trade in. 2400 instead of 2300 after the initial offer of 1500 and he said no I will not take that number back. Then he was a jerk. Her didn't even thank me for my purchase or show me how all the extras work on my vehicle. It was an awful experience. And I asked if the taxes were included in the 33195 (way above the 28495 that he offered before I drove the 5 hours to the dealership). And then they were added to the financed amount t. More

Our salesman Tony was amazing to work with however, when we got to finances Guy was very aggressive and honestly rude. During the process of signing the paperwork he became condescending when we were going we got to finances Guy was very aggressive and honestly rude. During the process of signing the paperwork he became condescending when we were going over if we wanted extended warranty or not. Then when we noticed the total price of the car was higher than we were originally told we asked about it and he said "im not the sales guy you'll have to ask them". So we asked to speak to Tony again and Guy said "why? what's your problem". We explained the numbers weren't what we were told originally and he "called" someone then leaned back in his chair and said "look this is the total cost, I asked I don't know what you're confused about". Honestly I would have walked away from the car because Guy was so rude but my husband wanted to go ahead with the purchase. I will not buy another car from here because of him. Tony was great but we probably won't work with this dealer again. I'll stick with Bommarito like I have with all my cars and I'll recommend everyone else skips them too. More

Zach made buying a car this time an awesome experience! Highly recommend him! He was great! Highly recommend him! He was great! More

Brandon was great. Most car salespeople really turn me off by being too pushy, causing me to go elsewhere. Brandon was not like that and very pleasant to work with. Most car salespeople really turn me off by being too pushy, causing me to go elsewhere. Brandon was not like that and very pleasant to work with. More

Appreciated the great service from Zach and Suntrup when we purchased our 2022 Atlas. There was an issue discovered when we left the day of purchase worn the Auto Start, which was rectified to our satisfac we purchased our 2022 Atlas. There was an issue discovered when we left the day of purchase worn the Auto Start, which was rectified to our satisfaction with a dealer arranged service visit. The only other item was that the car was not extensively detailed upon departure, but is acceptably clean. Overall, we are happy with our dealer experience, and look forward to many happy miles with our vehicle. Our requests were met in an honest and forthright manner, and the wait for finance was longer than expected due to a perfect storm scenario of end of the month, tax refund season, and the threat of new Tariffs that motivated everyone to buy. More