AJ Alshati

I can’t say enough great things about Brandon! Although I experienced a few issues with my vehicle, Brandon was quick to step up, address my concerns, and go above and beyond to make sure everythi Although I experienced a few issues with my vehicle, Brandon was quick to step up, address my concerns, and go above and beyond to make sure everything was taken care of. His willingness to help and make things right truly speaks volumes about his dedication to his customers! From the very beginning, Brandon made the purchasing process smooth and stress-free. He was knowledgeable, professional, efficient, and genuinely cared about making sure we had a great experience. Having a little one, we especially appreciated how mindful he was of our time. He made sure we were in and out as quickly as possible while still answering all our questions and ensuring we had everything we needed. What really sets Brandon apart is that his customer service doesn’t stop once the sale is complete. He took the time to follow up with us after our purchase to make sure everything was going well with our vehicle, that we were enjoying it, and that we were completely satisfied. He even went out of his way to assist us with getting the Volkswagen app set up and working properly! It’s those little things that make such a difference. Brandon truly cares about building relationships with his customers rather than just making a sale, and that level of service is hard to find! If you’re in the market for a Volkswagen, do yourself a favor and ask for Brandon! You won’t be disappointed. We truly appreciate everything he’s done for us and couldn’t recommend him enough! More

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I spoke with Tony regarding a pre owned vehicle, however when I got there the car wasn’t there. He forgot to mention that it would take a week to get there! After making a new car sale, they low balled my t when I got there the car wasn’t there. He forgot to mention that it would take a week to get there! After making a new car sale, they low balled my trade in ( I only had it 1 year) After leaving, I texted and left messages but he never returned any of my calls (it’s been 2 weeks). I also reached out to AJ several times regarding a question about my title and of course, he never contacted me either. After they earn your business, they don’t have anything else to do with you. I would not recommend this dealership. More

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Recently I purchased a VW Atlas and I’m really satisfied with my client advisor-Danny who worked diligently on getting the vehicle ready for me…it was worth the wait! with my client advisor-Danny who worked diligently on getting the vehicle ready for me…it was worth the wait! More

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Danny was very professional, friendly, accommodating, and knowledgeable of the vehicle. He also communicated promptly via text with any questions that we had and was very helpful.We truly appreciated his ser knowledgeable of the vehicle. He also communicated promptly via text with any questions that we had and was very helpful.We truly appreciated his service and had a very great and stressless experience. The service and detailing department were impeccable. More

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Danny was great. It was a great experience working with the team to get a great deal on my vehicle. It was a great experience working with the team to get a great deal on my vehicle. More

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Kainoa was very professional, friendly, and not pushy about the sale which I found to be a breath of fresh air. When it comes to car shopping, so often customers feel pressured to make a purchase without about the sale which I found to be a breath of fresh air. When it comes to car shopping, so often customers feel pressured to make a purchase without any negotiation. Kai helped me to get a stellar deal on my new car. More

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Great experience working with Winter (Sales), Beau (Manager), and AJ (Finance). William was also helpful assisting which we appreciated. I look forward to working with each of you in maintaining the n (Manager), and AJ (Finance). William was also helpful assisting which we appreciated. I look forward to working with each of you in maintaining the new ride. Thanks! More

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Just bought a preowned VW Danny Jackson was my sales person and did a great job answering my questions and showing me some options. Suntrup did a great job with the inspection of the vehicle and some mi person and did a great job answering my questions and showing me some options. Suntrup did a great job with the inspection of the vehicle and some minor repairs. I was extremely satisfied with both Suntrupand Danny my sales person. More

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Danny was very easy and thorough to work with. Easy to talk to and very friendly. Gave me all the info I needed to understand and repeated it when I zoned out. Easy to talk to and very friendly. Gave me all the info I needed to understand and repeated it when I zoned out. More

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If you’re thinking of using this dealership…. .DON’T. Don’t waste your time and money using Zach Seiler as a “salesman”either. For a customer giving a company business and salesperson that makes c .DON’T. Don’t waste your time and money using Zach Seiler as a “salesman”either. For a customer giving a company business and salesperson that makes commission off of my purchase I have never been spoken to in person and through text message the way that I was at this dealership and from this “salesman”. I was told things would be taken care of on a used vehicle that weren’t fixed correctly until I asked to speak to higher management. The vehicle that we purchased went through the dealerships “inspection” and was deemed as road safe. I took the vehicle to a state certified mechanic in my hometown which is over an hour away from the dealerships location. There were multiple things found that wouldn’t pass a state inspection by their qualifications. There was also a mechanics glove found melted to the muffler of the vehicle. The dealership couldn’t explain why that wasn’t found during their own inspection. I was actually told by the sales manager that “you might have picked it up off of the road while driving”. While having conversation with Zach the “salesman” I was told “the dealership has done more than they are required to” and not to “bite the hand that feeds me”. I had to kindly remind him that he just made commission off of my purchase so technically I was feeding him. The vehicle didn’t have an owners manual in it so I requested one. I was told that they don’t give them out anymore but to use Google if I had any issues. I chose this dealership based on the knowledge of the owners daughter(s) Instagram videos about car buying and how women can at times be treated differently during the process. I thought I would no doubt have a great experience. Suntrup VW has unbelievably disappointing. They are rude, pushy and condescending. As a male Zach should be ashamed speaking to a female the way that he did and Ryan the sales manager matched his attitude. I still have things in a written agreement signed by myself and the sales manger that have not be taken care of. As far as the dealership they should be ashamed that they have employees representing their company in this way. More

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