Suntrup Nissan

Great service, quick turnaround on non schwduled appointment. Follow up was timely without any surprises when we got the bill. appointment. Follow up was timely without any surprises when we got the bill. More

I have to add from my previous comments. As a whole, suntrup employees were more than helpful. I had a friend drive me and when it started snowing, they cleaned her car off as well as mine! As a whole, suntrup employees were more than helpful. I had a friend drive me and when it started snowing, they cleaned her car off as well as mine! More

I had just been in for service Dec 20th and my coolant was low so I brought it to the dealership Fri, Jan 12. I didn't have an appt but they checked my car for leaks and filled my coolant and checked oth was low so I brought it to the dealership Fri, Jan 12. I didn't have an appt but they checked my car for leaks and filled my coolant and checked other fluids. I was only there about 30 minutes. More

This guy was amazing! He put up with me and all my questions. Please if you go buy a Nissan…go to Suntrup on Lindbergh and ask for Algidan! He put up with me and all my questions. Please if you go buy a Nissan…go to Suntrup on Lindbergh and ask for Algidan! More

My last man i worked with in the service department was good. But previous times I have been very disappointed since repairs were not accomplished. I had an intermittent camera that kept going out. I br good. But previous times I have been very disappointed since repairs were not accomplished. I had an intermittent camera that kept going out. I brought it in and showed them it was not working and made another appointment. When I brought it back in it was working again and they said if could leave it but if they did not find anything wrong then I would be charged. I said I already brought it in before and showed the service people it was not working. They said they would charge me if they did not find anything. I have broght it two times when it was not working and they make another appointment only to have to cancel because it starts working again. They would never take it in and work on it when it was not working. They always said i need to make an appointment again. Very disappointed. More

The salesperson I worked with over the phone wasn’t great, but working with Drew in person was awesome! He made sure that everything was taken care of and made right even though there were some discrep great, but working with Drew in person was awesome! He made sure that everything was taken care of and made right even though there were some discrepancies in pricing and the vehicle when we got there. The sales manager we worked with was also wonderful! They made it easy to get the deal done and made things right. The finance person, Guy, was pleasant to work with until I informed him I would not be getting an extended warranty nor would I be financing with the dealership because they were unable to match my interest rate from my local bank. After that, he was condescending when I denied the extra warranty. He also appeared frustrated with me because he was not upfront with me about what my interest rate would be and when I learned that it was higher than my local bank’s towards the ended of the paperwork, I opted to do my own financing and he was not pleased. I understand that your financing is apart of your income, but I as the customer have the right to do what I feel is best for me without hatefulness from financing staff. Overall, my experience with Drew and his sales manager was great. With Brandon and Guy, not so much and it made it a very stressful process for me. More

No problems. The check-in was courteous. The service was quick. Overall, it was a good experience. The check-in was courteous. The service was quick. Overall, it was a good experience. More

Made appointment at Suntrup VW. When my boyfriend went to drop it off they sent him to another building then back to the first building then to another room there. The service itse When my boyfriend went to drop it off they sent him to another building then back to the first building then to another room there. The service itself was fine. Oil change and found front brake pad low so I agreed to brake work. They were able to send me a link to pay online so my boyfriend could pick it up without having to pay himself since he was already there and I was home working with no vehicle. They sent him to 3 different places to pick it up. The final person said they would need to get valet to bring it up which was incorrect as it was already in the front lot. He got that person to give him the keys and was able to bring it home. More

Great and easy experience. Professional service and got the work done. Thanks again for the help. Professional service and got the work done. Thanks again for the help. More