Suntrup Nissan

Suntrup Nissan responded

Thank you for choosing Suntrup Nissan. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Suntrup Nissan responded

Thank you for choosing Suntrup Nissan. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Suntrup Nissan responded

Thank you for choosing to purchase your 2025 Nissan Pathfinder from us on November 13, 2024. We sincerely appreciate your business and the opportunity to assist you. Regarding the trade-in value of your 2002 Buick LeSabre, we initially offered $500, and at your request, we negotiated and settled at $800 to ensure a fair agreement for both parties. While the vehicle later sold at auction for $500, we accepted a $300 loss to accommodate your request and make the deal work. We strive to provide accurate trade values based on market conditions. However, we believe trade value is only one aspect of the overall experience, and it does not reflect the level of service and care we extended during your purchase. Our team worked diligently to assist you, staying nearly an hour past closing time to ensure every detail was handled with respect and kindness. Your satisfaction is our priority, and we genuinely value your feedback. If there’s anything we can do to address your concerns further or improve your experience, please feel free to reach out.

Suntrup Nissan responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Suntrup Nissan. We look forward to having you as one of our valued customers for many more years to come!

Suntrup Nissan responded

Thank you so much for the kind review! I'll also be sure to pass along your compliments to the team, as their dedication to excellent service is something we’re incredibly proud of. Your recommendation means the world to us, and we’re so grateful to have you as a part of the Suntrup Nissan family!

keithc7118 responded

There's actually more to the story. Less than 24 hours after buying the car I was driving down highway 270 at 44, and I hit a big rock was in the middle of the road me and several other commuters. And I only blew my tire it split my rim from top to bottom never seen any like it. Course I pulled over the side of the road immediately and got on the phone I called John my salesman and I called my finance lady cuz you told me about all this stuff I got towing and all this other stuff. Neither of them answer the phone so as immediately upset thinking oh great the car is sold they don't care anymore. Not sooner after checking for a spare tire I got back in the driver's seat the car and my phone was ringing, it was John and he was asking me what happened and I was asking about how I got a hold of my towing and he was trying to help me no sir to hang up from him Jill called me and she's telling me what I can do. I end up changing the spare myself and the next day I spoke with both John and Jill is it don't worry everything's covered we're taking care of it and they did. I got several calls from the service department from Jill from John tell me what was going on and what's happening, and when my running tire would be there it ended up showing up earlier than expected they got me in the service department was absolutely wonderful took care of everything realign the car got my wheel and tire back on. I took a Jill's advice when I was financing and she did a heck of a job when I left I thought off they got me I was a sucker you know I bought the extra fire protection and towing and all other stuff but I swear everything she sold me I used and it paid for itself in less than 24 hours after driving off the lot. I actually felt like they cared about my happiness and that I'm satisfied and I mean the entire team from when you're walking the door till you pay the cashier cashier to everybody that's clean is bending over backwards for you. I will never buy another car from anybody but the sun truck family.

Suntrup Nissan responded

Thank you for the 5 star review and recommendation! We hope you are loving your Rogue!

Suntrup Nissan responded

We truly appreciate your continued business! Thank you so much for choosing Suntrup, we hope you are loving the new car!

Suntrup Nissan responded

We’re thrilled to hear that Kenan was able to find you a car that ended up being an even better fit. Enjoy your new car, and please don’t hesitate to reach out if there’s anything more we can do for you!

Suntrup Nissan responded

We truly appreciate your continued business! Thank you so much for choosing Suntrup, we hope you are loving the new car!

Suntrup Nissan responded

Thank you for choosing Suntrup for your purchase! We appreciate your kind words and your business!