Suntrup Buick GMC

Exceptional experience from beginning to end. A week ago I bought a loaded CPO Chevy Cruze from Suntrup, & I couldn't be happier. The price was already excellent when I found my ideal car onli A week ago I bought a loaded CPO Chevy Cruze from Suntrup, & I couldn't be happier. The price was already excellent when I found my ideal car online, but it was still beyond my budget. I exchanged a few polite, friendly emails with Eric Trigg & wasn't at all surprised that they couldn't meet my budget as the car was already deeply discounted. Two weeks later this car came up again in my searches. On a whim, I emailed Eric to remember me if for some reason the price dropped to X amount. And to my utter amazement, they just took the deal! No haggling, No manipulation. Just "come in & get your new car." I fully expected some "dealer trickery" when I arrived at the dealership. But there were no such tactics. The deal was the deal, & there were no additional charges or other shenanigans. I also expected to be treated poorly considering the low price I paid, But, no. I was treated like I bought an expensive luxury car. Everyone was friendly, professional, & attentive. Eric was even happy to install the temporary plates in the pouring rain! Sometimes you get lucky. I got the exact car I wanted at the exact price I wanted to pay & the experience from beginning to end was nothing short of stellar. My sincere thanks to Suntrup & Eric & the rest of the team for making this the absolutely best car buying experience I've ever had. More

Amazing!! Joe and Crystal were nothing short of amazing. Took care of every need we had and even some we didn't even know we had. Turned the car buying experien Joe and Crystal were nothing short of amazing. Took care of every need we had and even some we didn't even know we had. Turned the car buying experience into a smooth and easy process. More

New 2017 Buick Encore Lease Everything was done correctly, efficiently and perfectly. Would recommend this dealership to anyone interested in a Buick or GMC product. Sales lady Everything was done correctly, efficiently and perfectly. Would recommend this dealership to anyone interested in a Buick or GMC product. Sales lady, Hollie McElroy was terrific and knew everything about our car and helped us to learn all the wonderful digital benefits. Great Experience. Ed Musen More

Friendly and Easy to Work With Eric Trigg was very friendly, straightforward, and easy to work with. He answered all the questions we had and made the car buying process simple. St Eric Trigg was very friendly, straightforward, and easy to work with. He answered all the questions we had and made the car buying process simple. Stacey Warren-Carter was very outgoing and very informative as well. Would highly recommend working with them for your car buying experience! More

Great experience! Everything went super smooth and we got a great deal! Wayne Burns was awesome to deal with!! Very friendly and knowledgeable! Would highly recommend s Everything went super smooth and we got a great deal! Wayne Burns was awesome to deal with!! Very friendly and knowledgeable! Would highly recommend suntrup!! More

Great Customer Service Dealt with many other dealerships while searching for a Chevy Silverado. After no luck at these other dealerships I finally decided to go back and see Dealt with many other dealerships while searching for a Chevy Silverado. After no luck at these other dealerships I finally decided to go back and see Wayne Burns making this the second vehicle our family has purchased through him. Wayne is one of the friendliest salesmen I have ever met. Finding a salesman that did not try to take advantage over me at such a young age was hard to find .Wayne helped me get through what can be a very difficult process of buying my first vehicle. I couldn't be happier with how my experience at Suntrup went. Everyone was very friendly and I would recommend giving them a visit if you are looking to buy a new or used vehicle. More

Best Car Buying Experience Ever I purchased a 2009 Volkswagen Tiguan July 29, 2017. Eric Trigg made the entire experience easy and quick. He is in an elite class when it comes to cu I purchased a 2009 Volkswagen Tiguan July 29, 2017. Eric Trigg made the entire experience easy and quick. He is in an elite class when it comes to customer service. Thanks Eric. More

Holly/Enclave Holly McElroy was our sales person -- we asked for her after buying a car thru her last year. She once again was very helpful and patient thru the pr Holly McElroy was our sales person -- we asked for her after buying a car thru her last year. She once again was very helpful and patient thru the process. When we picked the car up, she walked thru the various navigation feature and the differences from the 2011 Enclave we traded in. Our new car buying and service experiences at Suntrup have always been first rate. More

Poor expanations, and nothing but an empty apology My wife and I got a car to lease from this location. We were made to believe our first payment was due a month later. We get a call saying it is late, My wife and I got a car to lease from this location. We were made to believe our first payment was due a month later. We get a call saying it is late, and we owe another lease payment. When I call; I talked to Stacy (who was actually helpful, but she is the only one), and she explained what happened. We were misinformed by the dealer Vivek, and David (the finance office with whom we spoke). Vivek led us to believe our first payment wouldn't be due for a month, and David didn't tell us anything about our deal. I got a call from the manager, but it was an empty apology. I didn't get any sense that he genuinely cared. The apology also doesn't change the fact we owe money for something that wasn't our mistake, and that the management didn't sound like they cared at all. I will not ever deal with this company, or it's affiliates again. I will tell anyone I know to do the same. Poor explanations and shady dealings were the reason we stopped going to our last dealership, and this dealership let us fall through the cracks just like the last. Thank you for renewing our lack of faith in car dealerships. More

Great Doug was very easy to work with and was very knowledgeable on all inventory. He got me into a new car that i love.Great service! Doug was very easy to work with and was very knowledgeable on all inventory. He got me into a new car that i love.Great service! More