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Sunshine Toyota - Service Center

Battle Creek, MI

4.3
313 Reviews

313 Reviews of Sunshine Toyota - Service Center

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December 15, 2019

They have a great waiting room with TV, snacks and drinks, comfortable chairs. Everyone was very nice and friendly. I love that they even washed my car. They take very good of my car. More

by L.welpro
Recommend Dealer
Yes
Employees Worked With
Kris Howes
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2019

Amazing - again! Courtney in Service went above and beyond, even with a minor problem (but big to me). Excellent service and care. Thank you, Courtney and thanks to th More

by 40 years of Toyota- only!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Dibiaggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Whalen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Dibiaggio - always exceptional
May 31, 2019

Great customer service Very friendly service representatives at Sunshine Toyota. Didn’t recommend anything I didn’t need or want and took care of my issue in great time. E More

by BigD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mackie Roger , Dave Hoexter
May 19, 2019

Fast and friendly The service at sunshine Toyota has been nothing less than perfect. It took me awhile to find a place to go for my oil changes and service needs that I More

by Shannon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Hoexter
May 16, 2019

So happy with the Service department I was greeted by my name as soon as I stepped out of my car. They are a wonderful group to trust with my car. More

by sdmcnabb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Courtney Whalen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Britney, Dave Hoexter
May 16, 2019

Thankful for the Service Dept Team My 2011 Prius needed just to have an oil change and lube completed on Wednesday as I was driving it to Chicago the next day. Unknown to me, I needed More

by Karen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Hoexter
May 16, 2019

No complaints We came in for an oil change, and as far as we can tell, they did it successfully. Tire rotation was done without a hitch, and the coffee in the wait More

by Erksine Blethel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
fMackie Rogers
May 08, 2019

Never Disappointed I continue to be impressed with the service at Sunshine Toyota. I always feel comfortable at the dealership. The staff is always friendly and helpful. More

by JayBee65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Courtney Whalen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Hoexter
May 04, 2019

Great Always fast and friendly. I didn’t have an appt but they fit me in and I was out the door in less time than I thought More

by Jennie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kris Howes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Whalen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alysa Clines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Hoexter
April 27, 2019

Overall review My most recent visit for service was 5 stars. When I purchased the vehicle the rating is 1 star. I was continually disappointed and avoided by my sale More

by Will
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Justin Strunk
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2019 -

Sunshine Toyota responded

Will, Thank you for the feedback on your recent sales experience at Sunshine Toyota. We sincerely apologize for the level of service you received. We realize we are not perfect and feedback like yours, provides us on ways we can improve. In addition, congratulations on your new vehicle purchase, and thank you for shopping at Sunshine Toyota. Customer satisfaction is extremely important to us, and we appreciate that you gave us the opportunity to service your new Toyota Tundra. I would still like to personally discuss this issue with. If you have the time, please contact me at your earliest convenience. Respectfully, Gary Minneman General Manager gary@sunshinetoyota.com (269) 965-1000

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