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Sunshine Toyota - Service Center

Battle Creek, MI

4.3
315 Reviews

315 Reviews of Sunshine Toyota - Service Center

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May 23, 2022

Excellent customer service. Did not even buy the car from them and they treat us as valued customers. My father is 97 and lives alone and i’m his daughter and live in a differen More

by benskat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Howes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Whalen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Sunshine Toyota responded

We are happy to hear about your positive experience with us at Sunshine Toyota. We appreciate you both as customers.

May 21, 2022

Service was exceptional! Travis was professional and paid attention to all the details! Work was completed in a timely manner and I was updated on the progress. I was given More

by J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis
Jun 20, 2022 -

Sunshine Toyota responded

Thank you for taking the time to leave a positive review. We value you as a customer.

May 10, 2022

Went in for my 5000 mile tire rotation and inspection. Not sure the name of the girl who waited on me but she was friendly. More

by sinja00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Dibiaggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Sunshine Toyota responded

Thank you for your positive review. We appreciate you as a customer.

May 04, 2022

I leased my 2021 Toyota Camry from Sunshine Toyota about 8 months ago. Went in for my 5,000 mile Toyota care appointment and had the same amazing customer service experience from the service department as I More

by Heidijo77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sara Miles
Jun 20, 2022 -

Sunshine Toyota responded

We are happy to hear you have had such positive experiences with our staff here at Sunshine. Thank you for your review and enjoy your Camry!

May 01, 2022

I am very pleased with the work done on my car when Courtney took charge. There was clear and courteous communication. More

by registeKathy F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Whalen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Sunshine Toyota responded

Thank you for taking the time to leave a positive review. We appreciate you as a customer here at Sunshine Toyota!

April 15, 2022

I have never been treated so bad, and the service didn't keep me updated More

by Ruger13
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Courtney Whalen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2022 -

Ruger13 responded

Had I known I wasn't getting my truck back the next day, I would have taken the courtesy car as I had to find a ride back and forth to work for 2 days.

Apr 18, 2022 -

Sunshine Toyota responded

Please accept our sincerest apologies on behalf of Sunshine Toyota. We’re sorry to learn that your experience with us has not been satisfactory. I want to personally apologize for the excessive wait time you have experienced. If you have the time, please contact me directly to discuss this issue. Respectfully, Gary Minneman General Manager gary@sunshinetoyota.com (269) 965-1000

Apr 23, 2022 -

Ruger13 responded

I appreciate your apology and taking time to recognize the issue. There isn't much more that can be done at this time. You may want to have a meeting with the service staff, so this doesn't happen to any other customers. I will just have to find another Toyota dealer to go to when I have anything else done on my truck. Patty Mattice Ruger13@ymail.com

April 03, 2022

Was easy to schedule an appointment, my car was taken in on time, and completed in a timely manner. I was greeted by the service writer, and by Brad, the sales manager. More

by barkp7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Whalen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Sunshine Toyota responded

We appreciate you as a customer and are glad you could share about your positive experience with us.

March 29, 2022

I was greeted as soon as I entered the device area. Courtney was the service writer. Courtney greeted by name, in a polite and personal manner. Courtney confirmed what was being done that afternoon. Th More

by barkp7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Whalen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Schultz
March 15, 2022

I was really happy to try this Dealership for the first time. I usually take my Lexus up to Lansing Lexus dealer and I found the experience in a little cheaper keeping it in my local town. More

by Nanjxi2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Howes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Whalen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alysa Clines
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 13, 2022

I was very disappointed that I didn’t get a car wash with my service!!! More

by Lt
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jesse Alexander