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Sunshine Toyota - Service Center

Battle Creek, MI

4.4
318 Reviews

318 Reviews of Sunshine Toyota - Service Center

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September 30, 2023

Great people, kind, thoughtful, informative & go beyond the line of duty. We drive quite a distance to go there. More

by TL/TEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Whalen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Korey
Oct 17, 2023 -

Sunshine Toyota responded

Thank you for your kind words and this wonderful review!

Oct 17, 2023 -

TL/TEA responded

It is our pleasure to have you work with us! Thank you

September 02, 2023

Technician suggested a couple of procedures prior to replacing the hybrid battery. Hopefully, the vehicle continues to run without the need for replacing the battery More

by msznelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Korey Lapeckas
Sep 19, 2023 -

Sunshine Toyota responded

Thank you, we are glad we could help!

August 25, 2023

Quick and easy service. Easy check in and out/pay using the website, if desired. More

by Usefulfarmer23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Whalen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

Sunshine Toyota responded

Thank you for your stellar rating!

August 22, 2023

Always have good experience here. Service dept is efficient, friendly and always helpful. Didn’t have to wait long for the service to be completed More

by gmorg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Whalen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Sunshine Toyota responded

Thank you, we're happy to hear you had such a positive experience with our team!

August 11, 2023

Loved the service ethic at this dealership! Timely service, great people! I would recommend this dealership’s service department! More

by egwintx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Howes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Sunshine Toyota responded

Thank you so much for this great review!

August 08, 2023

I usually prefer to write positive reviews but the last few times my vehicle has been serviced, my appointments have taken much longer than expected. Last week I had an appointment at 8 am for a tire rot More

by Jen T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Courtney Whalen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

Sunshine Toyota responded

Jen, Thank you for the feedback. I apologize for the excessive wait time you experienced. I will address this issue with our service team and we will work to improve the process to better service our customers in the future. Our goal at Sunshine Toyota is always 100% customer satisfaction. If you have any other concerns, please let me know. Respectfully, Gary Minneman General Manager gary@sunshinetoyota.com (269) 965-1000

July 31, 2023

Explanation of services needed, quick update and excellent respect. All points discussed and repaired quickly More

by fellabaumw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Etheridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

Sunshine Toyota responded

Thank you, we appreciate your positive review about your recent experience with us!

July 28, 2023

It takes over an hour and a half for just getting an oil change here More

by Slhelg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
Aug 14, 2023 -

Sunshine Toyota responded

We’re sorry that your recent visit felt short of your expectations. I want to personally apologize to you about your extended wait and any inconvenience that occurred. We realize we are not perfect and feedback like yours, provides us on ways we can improve. Thank you for your feedback. Respectfully, Gary Minneman General Manager gary@sunshinetoyota.com (269) 965-1000

July 18, 2023

This dealership was able to get me in for service quick and solved the problems. More

by B09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Howes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Whalen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alysa Clines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2023 -

Sunshine Toyota responded

Thank you, we are so happy to read such a great review!

June 01, 2023

I have a 2019 Tacoma and the warranty says 60 month warranty on paint , I had a small area above the fender that peeled and now Toyota said that’s for rust not peeling paint.. More

by Mco2025
Service Communication
Recommend Dealer
No
Employees Worked With
Courtney Whalen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2023 -

Sunshine Toyota responded

We're sorry that your recent experience was less than satisfactory. At Sunshine Toyota we are committed to providing our customers with a first-class experience. A representative from Toyota is coming to look at the paint issue on your Tacoma next week. We welcome the opportunity to assist you in resolving this issue. Respectfully, Gary Minneman General Manager gary@sunshinetoyota.com (269) 965-1000

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