Sunset Ford of Waterloo - Service Center

They finally have my car fixed, thanks to Lonnie Pope. She was very patient with a somewhat agrevated customer. If Lonnie ever quits Sunset is losing a great service adviser. She was very patient with a somewhat agrevated customer. If Lonnie ever quits Sunset is losing a great service adviser. More

The service here is always very good. They are good at keeping you up to date on the progress of your vehicle's service, too. They are good at keeping you up to date on the progress of your vehicle's service, too. More

Very accommodating Lonnie worked with me on getting my fuel door fixed with my Ford factory parts and the service tech did an excellent job on installing the hinge assembly and saving the door from any da fuel door fixed with my Ford factory parts and the service tech did an excellent job on installing the hinge assembly and saving the door from any damage More

I received fast efficient service. Just needed a new headlight bulb. They got the job done. Just needed a new headlight bulb. They got the job done. More

The customer service is excellent. They friendly and courteous, very helpful. My truck is running like new thanks to the excellent mechanics. I will always bring my truck here, whethe They friendly and courteous, very helpful. My truck is running like new thanks to the excellent mechanics. I will always bring my truck here, whether it's routine service or major repairs. I trust the crew at Sunset Ford! More

Great service and timely return of the truck. Thank you so mucn.. Good job guys Thank you so mucn.. Good job guys More

Excellent service everytime I am there. The service department is so easy to work with and get things taken care of. The service department is so easy to work with and get things taken care of. More

As usual, Lonnie was great. Great service and it was timely as well. Sunset Ford in Waterloo is great Great service and it was timely as well. Sunset Ford in Waterloo is great More

I had to haul my wife’s car to sunset ford for a water pump replacement job and service manager said they did not have a technician to do that kind of work. Sunset ford at that time only had three technic pump replacement job and service manager said they did not have a technician to do that kind of work. Sunset ford at that time only had three technicians in the whole shop!! and neither one of them could replace a water pump?!?!? The only thing they could do was bs little jobs like rotating tires and changing oil and crap that didn’t mean a hill of beans, but this shop still thinks they need to charge the customer well over $100 per hour for labor!!! What a joke!! I had to go back there and pick up our car and haul it to a dealer 20 miles away to have the work done!! More

Everyone was friendly and helpful. Adrian explained everything about the car to me. Kyle was very helpful with financing and explaining all my options. I have bought my last five cars Adrian explained everything about the car to me. Kyle was very helpful with financing and explaining all my options. I have bought my last five cars from Sunset in Waterloo. More