Sunset Ford of Waterloo - Service Center

Had an unusual issue with electronics of our Mustang. The initial repair attempt did not correct the problem but second attempt found the issue and corrected it. Kelly was very easy to work with and I was ke initial repair attempt did not correct the problem but second attempt found the issue and corrected it. Kelly was very easy to work with and I was kept informed of the progress of the work. More

When I set up the oil change I stated what vehicle I had, and asked what it would cost and was told the most would be 59.99 the works, when my wife picked up the vehicle it was $75xx and is ridiculous. I wi and asked what it would cost and was told the most would be 59.99 the works, when my wife picked up the vehicle it was $75xx and is ridiculous. I will not let you change my oil again. More

The dealership is neat and clean. Customer waiting spacious and convenient. I have not worked with Mr. Nettles before but he seemed knowledgeable. He kept me informed spacious and convenient. I have not worked with Mr. Nettles before but he seemed knowledgeable. He kept me informed More

kelly in service is a pleasure to work with. she reviews the services you had done in the past and identifies what is due and what is coming due. checks with service staff on issues that come up while your the services you had done in the past and identifies what is due and what is coming due. checks with service staff on issues that come up while your vehicle is being serviced. outstanding service as expected. More

Sunset Ford in Waterloo has always been good to deal with on different maintenance needs. Ford had good incentive this time for new tire purchase. on different maintenance needs. Ford had good incentive this time for new tire purchase. More

Our 208 Escape was in for some service work. It was completed on time and the problem was fixed. I have always been able to trust the service that I have received at the Waterloo Sunset service depart completed on time and the problem was fixed. I have always been able to trust the service that I have received at the Waterloo Sunset service department. More

Kelly in service is a pleasure to work with. Seems whenever you get a service writer we can work with you get rid of them. whenever you get a service writer we can work with you get rid of them. More

I was not very pleased with the service department this last time for a simple seat repair. The repair was scheduled in advance. C.J. The service rep told us to bring our vehicle in for the repair on 11/24 last time for a simple seat repair. The repair was scheduled in advance. C.J. The service rep told us to bring our vehicle in for the repair on 11/24 at 8 am. When we delivered the car Kelly told us that she did not know anything about the repair and C.J. Was off for the day. She found our paperwork buried in a pile of repairs. We also informed Kelly about a transmission issue we where having with our vehicle that we had to address at a later time.later that evening around 4:45 pm. We had not heard from the service dept so we decided to go to the dealership. Every attempt to call the service dept went into C.J.’s voice mail. So when we arrived at the dealership. Kelly informed us that our car was driven to their facility but they were not given the part. The company tried to call but were always transfer to CJ’s voice mail. Therefore our car was not repaired until the following day. Causing us to be with out a vehicle. The dealership has a problem with communication and follow through. More

I have always had good service at the Waterloo dealership Service department is mainly who I deal with. Everyone is very friendly and helpful keeping me updated. Service department is mainly who I deal with. Everyone is very friendly and helpful keeping me updated. More

I took my truck in to add a tailgate softener. The tailgate now closes very well The cost was reasonable and appreciated the work done by your group. tailgate now closes very well The cost was reasonable and appreciated the work done by your group. More